medical city dallas patient portal

Why choose Medical City Dallas?

Patient portal - doctor's office Connect with your doctor's office and access your health information. Go to health portal CareNow web check-in - Urgent Care Check in online to lessen the amount of time you spend waiting at the office. Web Check-In CareNow bill pay - Urgent Care Pay your CareNow bill conveniently online. Pay my bill

How do I get a birth certificate from Medical City Dallas?

MyHealthOne consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day. *Note that some medical records may only be available through our hospital Medical Records office. Access Patient Portal

How do I contact Dallas County hospitals security?

Founded in 1974, Medical City Dallas is recognized for its state-of-the-art medical facilities and commitment to excellence in patient care. Located in Dallas, our medical team consists of more than 1,150 physicians, many of whom are recognized as the world’s best in their specialties.

What is medical city healthcare doing to protect patients?

MyChart - Patient Portal We are excited to announce that Prime Healthcare offers a new patient portal to access your medical record. MyChart by Prime Healthcare is a new tool that offers patients the ability to access parts of their medical record through a secure online connection.

Request Copies of Your Medical Records

To obtain a copy of your medical records, please complete the medical records release form below and provide a copy of your driver's license.

Download Forms

For more information, view the Instructions for Completing the Authorization for Protected Health Information.

Provider & Third Party Requests for Medical Record Copies

Healthcare Providers or other third party requestors, send your request to the address or fax number above. If you need your records immediately, please write this on the top of the form. Normal processing is 5 – 7 days. Please direct questions to COIX at (888) 749-7952.

Cancer services

Medical City Dallas detects and treats all kinds of cancer in its state-of-the-art facility. Our care teams are focused on providing a calming and secure environment.

Robotic surgery

The physicians and staff at Texas Institute for Robotic Surgery at Medical City, or TIRS, are pioneers in performing minimally invasive surgery.

Transplant programs

The kidney transplant and pancreas transplant programs at Medical City Dallas have been certified as approved transplant programs since 1998.

Medical City Children's Hospital

Medical City Children's Hospital is an award-winning pediatric hospital offering comprehensive, specialized services.

Impactful careers

What matters most to us is giving people the absolute best healthcare possible. Apply online today or register for an upcoming career event.

Who can sign up for MyChart by Prime Healthcare?

Any patient over the age of 18 can sign up for their own MyChart account. A parent or guardian can request Proxy access for a child. Proxy Access request can be made by emailing mychart@primehealthcare.com

Is there a mobile app?

Yes, current MyChart users can download the MyChart mobile app at no cost. The app is available on iPhone and Android devices.

What about the My Health Home Patient Portal?

The My Health Home Patient Portal is still available to view your health information prior to February 1, 2016. Any new medical information, after February 1, 2016, can be viewed in the all new MyChart by Prime Healthcare .

Visitor policy

Medical City Healthcare is taking proactive measures to help ensure the health and safety of patients, caregivers, colleagues and our communities.

Guest Meal Service

Guest trays for visitors may be purchased for $8. Please ask the nurse on your floor how to purchase a meal tray for your guest.

Smoking

For the health and safety of our patients, staff and visitors, Medical City is a smoke-free environment. Please refrain from smoking anywhere on the hospital campus, including parking garages.

Wireless Internet

Free wireless Internet access is available throughout the facility for our patients and their families.

E-mail a Patient

If you would like to send a quick note to a patient at our facility, send an email to MedCityGR@HCAHealthcare.com with your message. Please be sure to include any information required to make sure your message gets to the right person, and our guest relations staff will deliver your email.

Loan Beeper Service

Visitors with a critically ill family member or a child in pediatrics may check out one of our beepers. These keep you in touch with the hospital, yet allow you the freedom to run errands or even go home for a short time. To request a beeper, please contact security at (972) 566-4800 . A refundable deposit fee of $20 is required for this service.

Pastoral Care

A time of illness can be very trying for family or members and friends. For your comfort, the chapel, located in the atrium of Building A, is open to every denomination at all times and staff chaplains are available 24 hours a day. If you would like a chaplain to visit with you, please tell the nurse or call the operator.

Contact Numbers

The Health Information Management/Medical Records Department hours of operation are Monday – Friday 8:30am – 4:00pm. Contact numbers are as follows:

Request Copies of Your Medical Records

To obtain a copy of your medical records, please complete the medical records release form below and provide a copy of your driver's license.

Download Forms

For more information, view the Instructions for Completing the Authorization for Protected Health Information.

Certified Birth Certificates

When a child is born at Medical City McKinney we submit the Birth Certificate information to the Bureau of Vital Statistics. Certified Birth Certificates can only be obtained through the Bureau of Vital Statistics, which is part of the Texas Department of State Health Services. The hospital does not have a certified copy on file.