ballad health patient portal

Which Ballad Health Hospitals and practices use MyChart?

Log in to Follow My Health (MSMG) Ballad Health facilities using the MyChart patient portal As of Oct. 1, 2020, all Ballad Health hospitals, Ballad Health Medical Associates (BHMA) and Mountain States Medical Group (MSMG) clinics use MyChart …

How do I sign up for Ballad Health?

Communicate with your doctor. Get answers to your medical questions from the comfort of your own home. Access your test results. No more waiting for a phone call or letter – view your results and your doctor's comments within days. Request prescription refills. Send a refill request for any of your refillable medications. Manage your ...

How do I login to MyChart If I already have ballad?

My Medical Records | Ballad Health My Medical Records Looking for your patient portal? Go here for MyChart. You can also request your medical records using the MyChart patient portal. How to obtain copies of your medical records Español You may request a copy of your medical records by: Requesting over the phone Requesting in person

Where can I Find my Patient Portal?

Welcome to Ballad Health. We care about our patients, and we want you to be able to find what you need. We know that visiting a hospital can be stressful whether you’re a patient or loved one, so we’re dedicated to providing you with a positive healthcare experience and a safe, caring environment the moment you walk through our doors.

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You can submit a questionnaire regarding your symptoms for a variety of conditions and receive a written response through your MyChart account. A Ballad Health provider will respond during office hours. View our pre-assesment checklist to see what to do before your visit Learn more about telehealth visits by video

Information and Instructions on Multiple Ways to Obtain Copies of Your Medical Records

EspañolYou may request a copy of your medical records by: 1. Requesting over the phone 2. Requesting in person 3. Complete patient release of infor...

Home Health & Durable Medical Equipment (DME) Medical Records

EspañolYou may request a copy of your medical records by: 1. Requesting over the phone 2. Requesting in person 3. Complete patient release of infor...

Radiology Medical Records

EspañolYou may request a copy of your diagnostic imaging study by: 1. Requesting over the phone 2. Requesting in person 3. Complete patient release...

Physician Office Medical Records

EspañolYou may request a copy of your medical records by: 1. Requesting over the phone 2. Requesting in person 3. Complete patient release of infor...

Urgent Care Medical Records

EspañolYou may request a copy of your medical records by: 1. Requesting over the phone 2. Requesting in person 3. Complete patient release of infor...

How to get a copy of medical records?

You may request a copy of your medical records by: Requesting over the phone. Requesting in person. Complete patient release of information form [PDF download] Submit form via fax, mail, or in person. You may receive a copy of your medical records Paper or Electronic Form. Fees for copies of records [PDF download]

What is a designated record set?

A “designated record set” is defined as a group of records maintained by or for a covered entity that comprises the medical records and billing records about individuals maintained by or for a covered health care provider.

Is there a fee for a diagnostic image?

There are no fees for copies of diagnostic imaging records: Other Record Fees [PDF download] Johnson City Medical Center.

Convenient locations

At each of our hospital locations, we have extended visiting hours so your family can spend more time with you.

An atmosphere of support

Hospital chaplains are available to listen and be a comforting and supportive presence.

Hospitalists

Another part of our patient-centered care is our hospitalists. These are dedicated physicians who work exclusively with patients in our hospitals. Our hospitalists are board-certified internists – having completed the same training as primary care physicians – who strictly focus on specialized and coordinated care for hospital patients.

Transfers to other facilities

Sometimes patients need to be transferred to another hospital to receive a higher level of care or specialty services. If the doctors decide a patient transfer is in the patient’s best interest, we will work with you to facilitate as smooth a transfer as possible.

How to get a Ballad Health form?

This form can be obtained from a Ballad Health provider or by calling Ballad Health's Consumer Call Center at 1-866-517-5873. This form must be filled out and returned to your Ballad Health provider or your nearest Ballad Health Urgent Care.

How to contact Ballad Health MyChart?

Or you may call our Ballad Health MyChart Technical Support Team at 1- 866-517-5873 Monday through Friday, between 9 a.m. and 5 p.m. for an instant activation code. How do I get an activation code to sign up for a MyChart account?

What is MyChart proxy?

MyChart makes it easy to manage your family’s care in one place. Access can be granted for parents who want to view their children’s records or for adult patients wishing to grant access to other adults. As a proxy, you can take advantage of MyChart features as if you were that person.

How old do you have to be to get access to MyChart?

Patients aged 17 and younger must be attached to a parent or guardian's MyChart account. Parents or legal guardians may request access to their child’s medical record by completing a proxy access form at their provider’s office.

How much does an e-visit cost?

Each E-Visit costs $30. The $30 fee does not include the cost of prescription medications, lab tests or X-rays, if any are needed. You can pay for the E-Visit using a credit card or your Health Savings Account (HSA) card. However, Flexible Spending Account (FSA) cards cannot be used.

Can a child have a MyChart account?

Children under 18 are not able to have their own MyChart account. As their parent or guardian, you can gain access to their account by submitting a child proxy access form. This form can be obtained from a Ballad Health provider or by calling Ballad Health's Consumer Call Center at 1-866-517-5873.

How long can you send confidential messages to your medical team?

It allows you to send confidential messages to your medical team 24 hours a day, seven days a week. You will also receive messages with reminders about preventative health checks, upcoming appointments and test results. All messages will be recorded in one place, so you can go back and retrieve them at any time.

COVID-19 treatment criteria and processes

Newly updated information regarding monoclonal antibody (MAB) infusion criteria and remdesivir criteria and processes.

Indian Path TCC orders

Access Indian Path Community Hospital Transitional Care Clinic (TCC) orders here.

What is Ballad Health?

Our system was created in 2018 to improve the health of people in these regions, and we have committed investments totaling $308 million over 10 years to preserve access, expand health research and graduate medical education, and address some of the region’s most pressing health issues.

Where is Ballad Health located?

With care locations throughout East Tennessee and Southwest Virginia, there’s a Ballad Health hospital or clinic near you. Give us a call or come see us, and we’ll take good care of you.

How much bitrate does Tokbox support?

Before your scheduled visit, test your session connectivity using Tokbox.com. Your video session requires: Audio bitrate = 20 kbps and Video bitrate = 355 kbps. You can also run a technology test when you log in for your session. Check in at least 15 minutes early and select click here for a pre-session tech check.

How to turn off microphone on Android?

Tap Site Settings. Tap Microphone or Camera. Tap to turn the microphone or camera on or off. If you see the site you want to use under Blocked, tap the site > Access your microphone > Allow. If you’ve turned off microphone access on your device, you can control your app permissions on Android to use your microphone.

What devices do you need for a virtual visit?

What do I need for a virtual visit? You can use iPhone or Android devices, iPads, tablets, laptops and computers to conduct a virtual visit.

What is the phone number for MyChart?

If you need help with setting up your MyChart account, call us at 866.517.5873 from 8:30 a.m. to 5 p.m. If you need help with testing your equipment before your video visit, call our ConnectedCare team at 1. 855.678.2273 (CARE) or 423.262.4610.

Can I get a virtual appointment with MyChart?

Now you can receive care without coming to the hospital or clinic in person. With MyChart’s video visit features, you can have a virtual appointment through face-to-face video chats with your physician or care team. Your provider can assess symptoms, make diagnoses, recommend treatments, adjust medications and send prescriptions to your pharmacy.