vcuhealth.org patient portal

What is the new patient portal at VCU?

Important update – VCU Health has a new patient portal, MyChart. Effective December 4, 2021: MyChart is the new patient portal. Starting December 4, 2021, all patients need to register for a MyChart account.

Can I still use my VCU Health view-only access?

Even if you previously used the My VCU Health Patient Portal, you need to create a new MyChart account. However, My VCU Health view-only access will still be available to review previous messages, appointments, prescriptions, and other information in the My VCU Health portal. Thank you for your patience as we make this transition.

What is the VCU Health MyChart app?

Download the VCU Health MyChart app to get easy access to your health information in one place. The free app allows you to: MyChart provides single account capabilities to manage health information for all your family members. You can invite someone to a group, or your healthcare provider can connect accounts for easier and more convenient access.

How do I log in to the patient portal?

Login into your Patient Portal account. Navigate to the Preference tab. Open the “Account Profile” option. With “Account Profile” open, navigate to the left side of your screen to see the “Account Details” connections box. Within the connection box, select “Click To Connect” Logout, then log back in.

How to contact Cerner Health?from vcuhealth.org

Should you have trouble accessing any of these options: call Cerner Health Support at 1-877-621-8014 toll free.

Are you a medical professional?from vcuhealth.org

We are moving our EHR to Epic! EpicCare Link will replace Patient Keeper effective December 4, 2021.

How to contact Cerner Health?from vcuhealth.org

Should you have trouble accessing any of these options: call Cerner Health Support at 1-877-621-8014 toll free.

Are you a medical professional?from vcuhealth.org

We are moving our EHR to Epic! EpicCare Link will replace Patient Keeper effective December 4, 2021.

What if I cannot connect to my Personal Health Information?

If you’re unable to connect to your Personal Health Information you may need to:

How can I create a Portal account?

To create an account, you’ll need to visit our website: https://portal.tchealth.org.

Health Management Apps

We want to make it as easy as possible for you to view your electronic medical records. The following health management apps will let you connect to your EMR.

App Developers

In an effort to accommodate as many of our patients as possible, we would encourage you to make any updates so that your app meets the criteria below. All applications must meet the technical specifications of the API before connecting to the API.

How to contact UC Health?from uchealth.com

For technical assistance, call the My UC Health Help Desk at 513-585-5353. For other questions, call UC Health’s main operator at 513-475-8000.

How many digits are in a doctor's activation code?from uchealth.com

Enter the 10-digit activation code you received at your last doctor’s appointment and your personal information as prompted.

Where is the principal hospital problem?from uchealth.com

Your principal hospital problem appears at the top of the “Your Hospital Stay” section, and you can tap Learn More to see a list of hospital problems.

Who can request access to medical records?from uchealth.com

Parents or legal guardians of children and dependent adults may request special proxy access to view portions of their loved one’s medical records. A simple consent form must be completed before access is granted.

Is UC Health free?from uchealth.com

No. My UC Health is a free service available to UC Health patients.