university of michigan hospital patient safety report

What is the cooling off period for medical malpractice?

How long does a patient have to file a medical malpractice lawsuit?

What is the candor toolkit?

What happens if a patient persists in a suit over care that we think was medically appropriate?

What to do if investigation convinces us that care was medically appropriate?

What does "care deeply about" mean?

Is UMHs safe?

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About this website

What is shadowing UMHS?

Shadowing UMHS personnel leading or furthering PSQI initiatives including those from the Michigan Quality System, Office of Clinical Affairs, Medical Group, Department of Learning Health Sciences, and CHEPS.

What is the PSQI path?

The PSQI Path is a wonderful opportunity for students to learn in real-time some of the very essential and critical quality improvement tools used to make system processes leaner and patient care safer.

Why is the PSQI path important?

The PSQI Path is a wonderful opportunity for students to learn in real-time some of the very essential and critical quality improvement tools used to make system processes leaner and patient care safer. It’s important to note that such tools are useful not only in medicine but also across multiple other industries and environments, including how we approach challenges and obstacles day to day. Learning these tools can significantly improve one’s analytics skills and problem-solving approaches. I’m excited to share these tools with our medical students and see their impact on improving patient outcomes.

What is the PSQI Path of Excellence?

The PSQI Path of Excellence is flexible so that students and their mentors can prioritize the opportunities available in the curriculum according to their individual interests.

Who is Jawad Al Khafaji?

Jawad Al-Khafaji, MD, MSHA, Assistant Professor of Medicine, Michigan Medicine; Clinical Educator, VA Ann Arbor Health System; and Director of the Patient Safety and Quality Improvement Path of Excellence, University of Michigan Medical School

Review Process

A discussion with you or your family representative so that we understand your concerns.

Other Review Agencies

As a health care consumer, you have the right to contact the following agencies if you are not satisfied with the care you received from Michigan Medicine.

Other Resources for Questions or Concerns

Billing or Health Insurance Call Patient Financial Services at (734)-615-0863

How to report an issue to U-M?

Contact the U-M Compliance Hotline to report an issue . The Compliance Hotline uses a third party to handle the calls; enabling the caller to remain anonymous. However you should be aware as the issue works its way through the system it may be a matter of days before it reaches an EHS staff person for investigation, so if your situation involves an imminent hazard we highly recommend a direct call to EHS for assistance. For more information on compliance at U-M or to report an issue, click the following link:

How to report non-compliance with safety rules?

Reporting Non-Compliance with Safety or Environmental Rules or Unsafe Working Conditions: To report non-compliance or unsafe working conditions, use one of the following methods: Call EHS at (734) 647-1143 for non-compliance with regulations and U-M policies.

What form do you use to report an injury to Work Connections?

All incidents that result in injury or illnesses must first be reported to Work Connections using the Illness or Injury Report Form .

When can you dial 911?

If the incident is a true emergency requiring immediate action, you can dial 911 at any time and the appropriate department will respond to the emergency.

Is U-M safe?

Being safe at the University of Michigan (U-M) requires a positive safety culture where we learn from mistakes and near-misses in order to improve and prevent future occurrences.

What is Michigan Medicine Security?

Michigan Medicine Security is a full-service, 24-hour public safety department that works to meet the unique needs of Michigan Medicine. We also are widely acknowledged as a healthcare security leader in patient and family-centered care. In fact, the International Association of Healthcare Security and Safety twice has awarded Michigan Medicine Security the Lindberg Bell Award for demonstrated excellence. What does this mean for you? You can expect that our officers and support staff are highly trained healthcare security professionals equipped to serve all members of our community and help you conveniently and safely visit our health system.

What is patient and family centered care?

We practice patient- and family-centered care, which means that we treat you with compassion, empathy, dignity and respect. This is the safest method for preventing and mitigating security situations that arise from individual and family crises that are unique to a hospital setting.

How to contact Michigan Medicine?

Providing Michigan Medicine with staff education opportunities and services related to workplace violence and crime prevention. Contact us at (734) 936-7890 or dpss-safety-security@umich.edu for more information about any of these services. For medical emergencies, please dial 911.

What is PSO in MHA?

The MHA Keystone Center Patient Safety Organization (PSO) is seeking a speaker for an upcoming safe table focusing on mental health and wellbeing of employees within hospitals during the COVID-19 pandemic. ...

When is speaking up important in healthcare?

Speaking up when having a concern in healthcare is foundational to ensuring safe, high-quality care for patients and a safe work environment for staff. The MHA Keystone Center Speak-Up! Award was launched in March 2016 ...

Who is Molly Dwyer White?

Molly Dwyer-White, MPH, is the MHA’s vice president of safety and quality and the MHA Keystone Center’s new executive director effective May 3. Dwyer-White succeeds Brittany Bogan, who joined the executive team at C.S. Mott Children’s Hospital in January.

What is the cooling off period for medical malpractice?

Our state law, among other things, builds a six-month “cooling off” period into the malpractice lawsuit process. If a patient is thinking about bringing suit against a doctor or hospital for medical malpractice, the patient must first alert prospective defendants of their complaints with a “notice of intent,” and both parties then have six months to consider their cases before going to court. UMHS systematically uses that period to investigate complaints and establish a dialogue with our patients, and their attorneys if they are represented, which often eliminates their need to resort to litigation.

How long does a patient have to file a medical malpractice lawsuit?

If a patient is thinking about bringing suit against a doctor or hospital for medical malpractice, the patient must first alert prospective defendants of their complaints with a “notice of intent,” and both parties then have six months to consider their cases before going to court.

What is the candor toolkit?

In May 2016, the Agency for Healthcare Research and Quality introduced the CANDOR Toolkit, a free resource to help hospitals adopt this same approach. Based in part on our model, it was built using expert input and lessons learned from the agency's $23 million Patient Safety and Medical Liability grant initiative launched in 2009, and was tested and applied in 14 hospitals across three U.S. health systems.

What happens if a patient persists in a suit over care that we think was medically appropriate?

If a patient persists in a suit over care that we think was medically appropriate, or declines to participate in a dialogue with us, we will vigorously defend our staff with the finest legal team we can assemble.

What to do if investigation convinces us that care was medically appropriate?

If our investigation convinces us that the care was medically appropriate, we still offer to meet with the patient and his/her counsel to discuss our findings. Often, a medical staff member involved in the patient’s care will participate in this discussion. Many patients are satisfied with full explanations, and may even drop their complaint or suit. One important thing we have learned is that patients want an explanation of their care, and when they don’t get it, they frequently feel they were not treated appropriately.

What does "care deeply about" mean?

We care deeply about our patients, and we take it very seriously when one of them is injured, concerned or unhappy about the care we have provided. We also care deeply about our staff, and we want to support and protect them so they can continue to do great work. And, we want to create as safe an environment as possible for both patients and staff.

Is UMHs safe?

UMHS has committed itself to being one of the safest medical centers in America, and to a constant search for new ways to prevent errors, infections, patient and staff injuries, and near-misses. And when a mishap or near-miss occurs, we’re committed to confronting its causes in a blame-free way, and learning from it so that it doesn’t happen again.

Submit A Compliment

Sexual Misconduct, Discrimination and Harassment

Review Process

• What Our Review Process Includes: 1. A discussion with you or your family representative so that we understand your concerns. 2. Contacting staff and/or leadership involved with your care. 3. Identification and sharing of opportunities for improvement and lessons learned. 4. Follow-up with you. What to Expect for Resolution: 1. Every effort will be...

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Other Review Agencies

Other Resources For Questions Or Concerns