umassmedical school patient portal

How do I get help navigating the UMass campus health hub?

The Duchenne Program at UMass Medical School is made possible by a $6 million grant from Charley’s Fund. Support also comes from JB’s Keys for DMD, Hope for Gus, and Cure Duchenne. This is an official Page of the UMass Chan Medical School

Does UMass Medical School have an IT department?

Login to the UMass Patient Portal Click the “Immunization” tab Scroll down and select “COVID-19 Vaccines.” Find your vaccine type and enter the date (s) you received your vaccine. To update your record with your booster dose, scroll down to the last category, "COVID-19 Boosters." Find your vaccine type and enter the date you received your vaccine.

Can a minor child have an email address on the patient portal?

Leading and innovating in education, research, health care delivery and public service. A video highlighting aerial footage of the UMass Chan Medical School campus, students in clinical and lab settings, scenes from Worcester, and the announcement of a transformational $175 million gift from The Morningside Foundation. Video has no sound.

How do I book an allergy injection appointment at UMass?

Welcome to the UMass Chan Medical School IT Service Portal Find information, create requests, report outages, and check the status of open tickets. Quick Links. Vaccine Reporting Tool Upload your vaccine information. Make a Request Browse the catalog for services and Items you need.

1. When I try to register for the UMass Patient Portal, why does it tell me I'm not active?

In order for our portal to acknowledge your account, three requirements (entries) must be made:

2. I was able to register, but I never received an email to create my password

Please check your spam/junk folder. The email should come from noreply@medicat.com. If you cannot locate the email, then another option would be to use the "Forgot Password" link found in the lower right corner of the Login page: https://umass.medicatconnect.com/login.aspx.

3. Every username I try to create an account with doesn't work

It’s been our experience that when people are having difficulty with usernames already in use, it’s because they have already created an account and either didn’t realize it or don’t remember.

4. I'm having problems resetting my password

A frequent problem relates to the use of the "submit" button. Different results may vary when using the enter or return key, verses the "submit" button. Perhaps it’s not recognizing that you even changed your password. Please give it another try, and if you continue to have issues, contact uhsportalhelp@umass.edu.

5. I can't login. The main page won't load and just spins

Sometimes when people forget their username or password the main screen just sits there and spins and doesn’t give you an error message of ‘invalid password’ or something like that. Pain! We know! Try this…click on the ‘Login’ button…scroll down…enter your username and password from this screen.

6. I'm having difficulty uploading documents to the Patient Portal

The most common reason why many people receive error messages when trying to upload documents is because of the file type they are attempting to send. The error message below indicates the file types that are acceptable to upload. Please convert your document to one of these file types:

8. Why can't I create an account for my minor child?

Patient Portal accounts must contain a unique email address. Minor children typically do not have their own email address. Due to HIPAA regulations and patient confidentiality policies, these accounts cannot be created at this time.

MassBiologics

MassBiologics of UMass Chan Medical School, with locations in Boston and Fall River, is the only nonprofit, FDA-licensed manufacturer of vaccines and biologics in the United States.

Commonwealth Medicine

Commonwealth Medicine is the public service consulting and operations division of UMass Chan Medical School.

Sign Up Now

To sign up for a MyPortfolio account, click the "Log in to MyPortfolio" button above and select "Sign Up Now."

eCheck-In Before Your Appointment

The paperwork you would normally fill out at an in-person office visit can now be done conveniently online through our eCheck-In process.

How to Complete eCheck-In

You can complete your eCheck-In up to seven days before your appointment.