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Patient Portal Terms of Use
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Individuals who access their portal at least once in the past year are referred to as “patient portal users”. About a third of patient portal users downloaded their online medical record in 2020 – this proportion has nearly doubled since 2017.
While the most common method of accessing a patient portal was by computer (78 percent), nearly 4 in 10 patient portal users accessed their portal using a smartphone health app in 2020.
Notes: Denominator represents individuals who accessed their patient portal at least once within the past year. Individuals who access their portal at least once in the past year are referred to as “patient portal users”.
★ About six in 10 patient portal users exchanged secure messages with their health care provider in 2020 – this represents a 10 percentage point increase from 2017.
The features of patient portals may vary, but typically you can securely view and print portions of your medical record, including recent doctor visits, discharge summaries, medications, immunizations, allergies, and most lab results anytime and from anywhere you have Web access.
Key Features of Patient PortalsEncrypted and password-protected login to a personal profile.Health history, diagnoses, allergies, and chronic conditions view.Lab test results, discharge summaries view and download.Treatment, procedures, and medication plan view.More items...
A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits. Discharge summaries.
Among individuals who were offered a patient portal, about eight in 10 were encouraged by their health care provider to use it. Seventy-one percent of individuals encouraged by their health care provider accessed their portal at least once in the past year compared to 48 percent who were not encouraged.
Even though they should improve communication, there are also disadvantages to patient portals....Table of ContentsGetting Patients to Opt-In.Security Concerns.User Confusion.Alienation and Health Disparities.Extra Work for the Provider.Conclusion.
There are two main types of patient portals: a standalone system and an integrated service. Integrated patient portal software functionality usually comes as a part of an EMR system, an EHR system or practice management software. But at their most basic, they're simply web-based tools.
What are the Top Pros and Cons of Adopting Patient Portals?Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.Con: Difficult patient buy-in.Pro: Increased patient ownership of their own care.
9 Steps to Implement a New Patient Portal SolutionResearch Different Portal Solutions. ... Look for the Right Portal Features. ... Get Buy-In from Key Stakeholders. ... Evaluate and Enhance Existing Workflows. ... Develop a Comprehensive Onboarding Plan. ... Be Prepared for a Successful Go-Live. ... Seek Out Painless Portal Migration.
Nurses see the portal as an additional service for patients, because it offers them the possibility for asking questions at any time and place suitable for the patient. Some nurses experience an increase in work load, because patients ask more non-urgent questions that otherwise would not be asked.
The findings, published in the journal Health Affairs, indicate a lack of physician, health system and insurer engagement in promoting portal use—nearly 40% of patients in the study reported not being offered it.
A patient portal is a type of personal health record (PHR) that is connected to an electronic health record (EHR) system. Patient portals provide a secure website through which patients can access their clinical data.
The reason why most patients do not want to use their patient portal is because they see no value in it, they are just not interested. The portals do not properly incentivize the patient either intellectually (providing enough data to prove useful) or financially.
The term “Portal” or “Patient Portal” refers to https://myhealth.boisestate.edu, which is the internet web address that provides access to portions of your electronic health records that are created, received, or maintained by Health Services. The term “Patient” refers to the pronouns, “me,” “you,” “your,” and “I”, ...
Health Services reserves the right at all times to preserve any information as required to cooperate with any law enforcement requests, or to edit, refuse to post, or refuse to remove any upload, in whole or in part, that, in Health Service’s sole discretion, are objectionable or in violation of this Agreement.
Medical Emergencies – You understand that the Portal is not meant to be used in the case of an emergency. For all matters requiring urgent care which you believe may negatively impact your health or well-being, you understand that you must call 911 or proceed to the emergency department.
General Information Is Not Medical Advice – The Content on the Health Services Website, or the Portal is NOT considered medical advice or treatment rendered and is not intended in any way to be a substitute for direct patient care. In more specific terms, the Content is not intended for use in the diagnosis, cure, treatment, ...
Health Services may, at its sole discretion, suspend or terminate your right to use the Portal, either temporarily or indefinitely at any time without notice if you are found in violation of this Terms of Use Agreement. In the event of suspension or termination, you are no longer authorized to access the Portal which shall survive in effect as full ...
Additionally, unless specifically stated, Health Services does not recommend or endorse any specific brand of products, services, procedures, or other information that appears or that may be advertised on the Health Services Website. Disclaimer of Warranties – The Portal is provided “AS IS” and “AS AVAILABLE.”.
Health Services does not recommend or endorse any specific technology to access the Portal. You understand that the Portal is only available from a web-based browser; an “App” for mobile devices is not available at this time.
The Patient Portal grants you access to make personal use of the Portal and not to download (other than page caching) or modify Patient Portal, or any portion of it, except with tools provided by the Patient Portal or with the express written consent of the Patient Portal. You are not permitted to sell access to the Patient Portal or any of its contents. You are not permitted to make or establish a derivative use of the Patient Portal or its contents; or download or copy any information for the benefit of another party - except as my otherwise be allowed under the Patient Portal (e.g. parent/guardian/minor relationship). Use of data mining, robots, or similar data gathering and extraction tools is prohibited. The Patient Portal or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose.
The Patient Portal provides the portal to you as a Business Associate (under HIPAA) to your health care providers. As a Business Associate, the Patient Portal follows the rules that apply to Business Associates under HIPAA and the HITECH Act, as well as any other privacy and security obligations applicable to your personal information and obligations agreed to between the Patient Portal and your healthcare provider.
When you visit the Patient Portal we send one or more “cookies” to your computer or other device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the Patient Portal again, the cookie allows the website to recognize your browser. Cookies may store unique identifiers, user preferences and other information. Generally, we use cookies to: (i) remind us who you are and enable us to access your account information so you do not have to reenter it; (ii) gather statistical information about usage by registered or unregistered users and (iii) research visiting patterns. In addition, we may use cookies to: (i) help target advertisements based on user interests; (ii) assist our affiliates to track visits and process payments and inquiries; and (iii) track progress and participation in the Patient Portal activities. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.
The Patient Portal may automatically gather general statistical information about use of the Patient Portal and users, such as IP addresses, browsers, pages viewed, number of visitors, browser type, computer or device type, the website from where you navigated to the Patient Portal, and the pages on the Patient Portal that you view, goods and services purchased/used, etc., but in doing so the Patient Portal does not reference you by individual name, e-mail address, home address, or telephone number. We use this data in the aggregate to determine how much our patients use parts of the Patient Portal so we can improve the Patient Portal. We may provide this statistical information to third parties, but if and when we would do so we will not provide any personally identifying information without your prior permission. We do not sell or rent or share personally identifying information collected during your use of our Patient Portal other than in connection with our conduct of the business of the Patient Portal and health care without your permission. We collect and store your profile in order for you to manage your health care and use of the Patient Portal.
Applicable state laws restrict access to health information included in the Content of the online Patient Portal by minors. Accordingly, by creating an account on the Patient Portal, you represent that you are of sufficient legal age to use the Patient Portal and to create binding legal obligations for any liability you may incur as a result of the use of the Patient Portal.
Your privacy is important to us. You will need to create and use a personal UserID and password to access and use the Patient Portal. The Patient Portal will store your personal information from multiple data sources (including, for example, certain medical record and medical expense information from visits to healthcare providers).
All pages within the Patient Portal and any materials made available for download are owned or licensed by Trinity Health. The Patient Portal is protected by United States and international copyright and trademark laws. The Patient Portal is the registered trademark of Trinity Health and the website contains copyrighted and protected material . Some material in the website is from copyrighted sources of third parties. Users of the Patient Portal are solely responsible for compliance with any copyright restrictions and are referred to the copyright notices appearing in the original sources, all of which are incorporated by reference. As noted above, the content of the Patient Portal may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized or approved in writing by the Patient Portal. If you have questions about the Patient Portal or any materials or would like more information or to request written consent, please contact the Patient Portal support line listed on the website.
The UPMC Western Maryland Patient Portal Services are offered to you under the terms and conditions contained within this TERMS OF USE AGREEMENT. The Patient Portal Services are only available to individuals that have an existing account beginning January 1, 2011 to present and provide a valid driver’s license and/or Employee ID badge (required by employees). UPMC Western Maryland reserves the right to modify or change any of the terms of this Agreement at any time and for any reason. UPMC Western Maryland will promptly post any modifications or changes to this Agreement on the website. Your continued use constitutes your consent to be bound by any such modifications or changes to this Agreement, and it is your obligation to periodically visit this page of the website and review the latest version of the Agreement. The date of the last update to this Terms of Use Agreement will be stated at the top of this page.
UPMC Western Maryland respects your privacy and takes privacy very seriously. By entering into this Terms of Use Agreement, you consent to the use and disclosure to you of personally identifiable information provided to us as outlined in our Privacy Practices.
The Patient Portal grants you access to make personal use of the Portal and not to download (other than page caching) or modify Patient Portal, or any portion of it, except with tools provided by the Patient Portal or with the express written consent of the Patient Portal. You are not permitted to sell access to the Patient Portal or any of its contents. You are not permitted to make or establish a derivative use of the Patient Portal or its contents; or download or copy any information for the benefit of another party - except as my otherwise be allowed under the Patient Portal (e.g. parent/guardian/minor relationship). Use of data mining, robots, or similar data gathering and extraction tools is prohibited. The Patient Portal or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose.
The Patient Portal provides the portal to you as a Business Associate (under HIPAA) to your health care providers. As a Business Associate, the Patient Portal follows the rules that apply to Business Associates under HIPAA and the HITECH Act, as well as any other privacy and security obligations applicable to your personal information and obligations agreed to between the Patient Portal and your healthcare provider.
When you visit the Patient Portal we send one or more “cookies” to your computer or other device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the Patient Portal again, the cookie allows the website to recognize your browser. Cookies may store unique identifiers, user preferences and other information. Generally, we use cookies to: (i) remind us who you are and enable us to access your account information so you do not have to reenter it; (ii) gather statistical information about usage by registered or unregistered users and (iii) research visiting patterns. In addition, we mayuse cookies to: (i) help target advertisements based on user interests; (ii) assist our affiliates to track visits and process payments and inquiries; and (iii) track progress and participation in the Patient Portal activities. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.
The Patient Portal may automatically gather general statistical information about use of the Patient Portal and users, such as IP addresses, browsers, pages viewed, number of visitors, browser type, computer or device type, the website from where you navigated to the Patient Portal, and the pages on the Patient Portal that you view, goods and services purchased/used, etc., but in doing so the Patient Portal does not reference you by individual name, e-mail address, home address, or telephone number. We use this data in the aggregate to determine how much our patients use parts of the Patient Portal so we can improve the Patient Portal. We may provide this statistical information to third parties, but if and when we would do so we will not provide any personally identifying information without your prior permission. We do not sell or rent or share personally identifying information collected during your use of our Patient Portal other than in connection with our conduct of the business of the Patient Portal and health care without your permission. We collect and store your profile in order for you to manage your health care and use of the Patient Portal.
Applicable state laws restrict access to health information included in the Content of the online Patient Portal by minors. Accordingly, by creating an account on the Patient Portal, you represent that you are of sufficient legal age to use the Patient Portal and to create binding legal obligations for any liability you may incur as a result of the use of the Patient Portal.
Your privacy is important to us. You will need to create and use a personal UserID and password to access and use the Patient Portal. The Patient Portal will store your personal information from multiple data sources (including, for example, certain medical record and medical expense information from visits to healthcare providers).
All pages within the Patient Portal and any materials made available for download are owned or licensed by Trinity Health. The Patient Portal is protected by United States and international copyright and trademark laws. The Patient Portal is the registered trademark of Trinity Health and the website contains copyrighted and protected material . Some material in the website is from copyrighted sources of third parties. Users of the Patient Portal are solely responsible for compliance with any copyright restrictions and are referred to the copyright notices appearing in the original sources, all of which are incorporated by reference. As noted above, the content of the Patient Portal may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized or approved in writing by the Patient Portal. If you have questions about the Patient Portal or any materials or would like more information or to request written consent, please contact the Patient Portal support line listed on the website.
Individuals’ rates of being offered and subsequently accessing their patient portal increased significantly between 2018 and 2019, but did not change in 2020.
Data are from the National Cancer Institute’s (NCI) Health Information National Trends Survey (HINTS).
Johnson C, Richwine C, & Patel V. (September 2021). Individuals’ Access and Use of Patient Portals and Smartphone Health Apps, 2020. ONC Data Brief, no.57. Office of the National Coordinator for Health Information Technology: Washington DC.