patient portal pulling and pushing revenue-related information

by Dante Rohan 4 min read

Optimizing Patient Portals for Revenue Growth - Huron

4 hours ago Apr 11, 2016 · According to Clain and Moseley’s data, patient portals improve revenue cycle management by allowing patients to pay their medical bills online. As a result, practices receive payment faster, in fuller amounts, and at a higher frequency. Online bill pay not only benefits practices financially, but helps improve patient satisfaction rates. >> Go To The Portal


How does the portal promote the clinic to the patient?

Apr 11, 2016 · According to Clain and Moseley’s data, patient portals improve revenue cycle management by allowing patients to pay their medical bills online. As a result, practices receive payment faster, in fuller amounts, and at a higher frequency. Online bill pay not only benefits practices financially, but helps improve patient satisfaction rates.

How do you encourage providers to use the Portal approach?

Aug 10, 2016 · Introduction. Despite the potential benefits of the use of patient portals to patients, caregivers, and providers to improve communication1 and better coordinate patient care,2 the adoption of patient portals is still limited.3,4. Health care providers, mostly in primary care, are asked to promote prevention and wellness, and to improve the quality of care while being more …

What do I need to use a patient portal?

Sep 22, 2019 · While patient portals have long been required of certified EHR software, smart practices are finding new ways to leverage this technology. Bolster your practice’s financial success and patients’ experience with these three tips. #1 Drive Q1 Revenue Up. When patient deductibles reset at the end of the year, many practices experience a dip in visits and revenue.

What information is accessed through patient portal?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits. Discharge summaries.Sep 29, 2017

What does HIPAA have to say about patient portals?

Patient portals contain information that constitutes electronic protected health information (ePHI) under the HIPAA Security Rule. ePHI is defined as any protected health information (PHI) that is created, stored, transmitted, or received in any electronic format or media.Sep 9, 2019

How do patient portals improve patient engagement?

Patient portals may enhance patient engagement by enabling patients to access their electronic medical records (EMRs) and facilitating secure patient-provider communication.

What is the biggest obstacle to good revenue cycle management?

The major revenue cycle risks in billing and collections include completeness and accuracy of billing, lost revenue, inadequate denials management and lack of third-party control visibility.Nov 8, 2021

What are the three rules of HIPAA?

The three components of HIPAA security rule compliance. Keeping patient data safe requires healthcare organizations to exercise best practices in three areas: administrative, physical security, and technical security.

What safeguards are in place for patient portals?

Patient portals have privacy and security safeguards in place to protect your health information. To make sure that your private health information is safe from unauthorized access, patient portals are hosted on a secure connection and accessed via an encrypted, password-protected logon.

What are the benefits and challenges of using patient portals?

What are the Top Pros and Cons of Adopting Patient Portals?Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.Con: Difficult patient buy-in.Pro: Increased patient ownership of their own care.Feb 17, 2016

What are the benefits of a patient portal?

The Benefits of a Patient Portal You can access all of your personal health information from all of your providers in one place. If you have a team of providers, or see specialists regularly, they can all post results and reminders in a portal. Providers can see what other treatments and advice you are getting.Aug 13, 2020

How effective are patient portals?

Better Patient-Physician Relationships Patient portals provide the ability for patients to have 24-hour access to connect with their provider by reviewing patient health information (PHI), asking and answering questions, and reviewing notes, making the patient-physician relationship closer than ever.Dec 8, 2017

What are some of the reasons that the revenue cycle fails to produce optimal results?

Let's begin with some common revenue cycle management mistakes providers make.Not staying current with payer requirements. Just reading your insurer's newsletter isn't enough. ... Failure to monitor the entire claims process. ... Not resubmitting rejected claims. ... Failure to verify patient eligibility. ... Not recognizing trends.Dec 16, 2010

What is revenue cycle in healthcare definition?

The Healthcare Financial Management Association defines revenue cycle as “all administrative and clinical functions that contribute to the capture, management, and collection of patient service revenue.” Basically, then, the revenue cycle is everything that happens from the moment a patient account is created (at ...

Why is revenue cycle management critical to the financial performance of health care providers?

Revenue cycle management increases provider revenue while decreasing the time spent on administrative and clinical functions. This means more money and time devoted to the patient and their treatment.

What is pull methodology?

The pull methodology focuses on the following principles: This type of methodology begins and ends with the patient who best defines and determines the value of care. To create value for patients, it’s important for hospitals to focus on improving patient flow, applying pull and striving for perfection in hospital efficiency. ...

How to streamline the admission process?

1. Implement a precision placement strategy (assign your beds in real-time) 2. Institute anopen-door” unit policy for all admissions and transfers at any time of day. 3. Implement a ‘No Delay Nurse Report’ to streamline the admission process. 4.

What is the FQHC portal?

The FQHC sees improved communication between patients and providers, and views every instance when a patient emails a provider, nurse, or health coach as an opportunity to take a step towards better health. Patients find the portal to be useful and convenient, as it provides direct access to their health care and information as they need it. The portal supports the organizations philosophy of person-centered and respectful care, and perceives a resulting increase in responsibility and ownership among patients. Now that patients have a greater familiarity and comfort level with technology, the organization is planning to use telemedicine to offer virtual appointments to some patients.

How many no returns per month for a federally qualified health center?

A large Federally Qualified Health Center (FQHC) faced challenges communicating with their patients, resulting in as many as 200 no-returns per month. This loss of contact resulted in lost revenue and wasted staff time, and had the potential to diminish patient health through lack of follow-up.

What are the benefits of a patient portal?

Expand Section. With a patient portal: You can access your secure personal health information and be in touch with your provider's office 24 hours a day . You do not need to wait for office hours or returned phone calls to have basic issues resolved. You can access all of your personal health information from all ...

How to access a patient portal?

With a patient portal: 1 You can access your secure personal health information and be in touch with your provider's office 24 hours a day. You do not need to wait for office hours or returned phone calls to have basic issues resolved. 2 You can access all of your personal health information from all of your providers in one place. If you have a team of providers, or see specialists regularly, they can all post results and reminders in a portal. Providers can see what other treatments and advice you are getting. This can lead to better care and better management of your medicines. 3 E-mail reminders and alerts help you to remember things like annual checkups and flu shots.

How much does an e-visit cost?

For minor issues, such as a small wound or rash, you can get diagnosis and treatment options online. This saves you a trip to the provider's office. E-visits cost around $30.

Deliver A Greater Variety of Services.

  • Consider the following examples of diversifying services: Virtual healthcare.Healthcare organizations are making big investments in telehealth and virtual care to address common ailments such as back pain, coughing and flu. In many cases, patient portals can be leveraged to further virtual healthcare services. Benefit analysis shows virtual visits improve the patient care …
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Enroll More Members and Improve Patient experience.

  • As the ambulatory market grows, pressure is mounting to enhance the effectiveness and accessibility of ambulatory systems, including both primary care and specialty care. Patients today are savvy consumers with an increasingly wide choice of ambulatory providers. Most organizations are using patient portals to provide patients with access to medical records, onlin…
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Capture Patient Responsibility.

  • An optimized patient portal will reduce both the cost per collection and the number of billing statements while increasing total collections. As the percentage of enrollees in health plans with large deductibles continues to grow, healthcare systems will face more challenges in collecting patient financial responsibility. More than 30% of workers a...
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Align to Current Promoting Interoperability (PI) Measures.

  • In 2018, the Centers for Medicare & Medicaid Services (CMS) made sweeping changes to the Meaningful Use (MU) program measures, the program’s scoring method and the requirements to avoid future penalties to Medicare claims. The program is now called Promoting Interoperability (PI), and the announced changes cover participation in 2019 and 2020. PI contains four objectiv…
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