nemours patient portal

How do patients get access to the Nemours app?

Patients can create their own Nemours app account starting at age 12. Parents, legal guardians and patients can grant access to the Nemours app for other individuals by filling out the "Authorization to Disclose PHI to a Name Individual via the Nemours app." This form is available at Nemours and must be filled out in person.

Are there resources available for families at Nemours Children's Health?

Our patients and families are at the center of everything we do. You can find many helpful resources created just for families when you come to Nemours Children's Health. We want your family’s experience at Nemours to be the best it can be. In response to the pandemic, we’ve made changes at all of our locations to keep you safe and comfortable.

Is patient information in nemourslink confidential?

Confidential patient information in NemoursLink is protected by various state and federal privacy laws and regulations, including but not limited to, the Health Insurance Portability and Accountability Act (HIPAA). What is required for my office to participate?

Why choose Nemours International Medicine?

Find out how the Nemours International Medicine Program helps children — no matter where they live — have a healthier and happier future. We’ve cared for hundreds of patients from around the world, in nearly every pediatric specialty. You can count on our expert care and reliable interpreter services.

What is Nemours Children's?

Is primary care open on Saturdays?

About this website

About Nemours (for Parents) - Nemours KidsHealth

The award-winning KidsHealth comes from Nemours, a children's health system that cares for 250,000 children annually and is one of the largest nonprofit organizations devoted to children's health. Established in 1936 by philanthropist Alfred I. duPont, Nemours is dedicated to improving the health ...

COVID-19 Information

In response to the pandemic, we’ve made changes at all of our locations to keep you safe and comfortable. We’re ready to care for your child, either in our offices or through a live video visit. To ease any concerns, you can find answers about COVID-19 and the care we provide, from our medical experts.

Take your child's health into your own hands

In the Nemours app, you get easy, secure access to your child’s health records. You can also have a video visit, search our award-winning educational content, and find other tools designed to help you keep your child healthy.

Insurance We Accept

Try our health plan search tool to see which plans we accept. Simply select your state and the type of care your child needs. For specific information about your plan’s benefits and costs, please contact your insurance provider directly.

Your Bill

Need help understanding your bill? Want to pay your bill online? Looking for financial assistance? Find all the information you need at your fingertips.

Get an Estimate

View estimated prices for many health services we offer. The estimates are not a guarantee of insurance coverage or your total bill. Contact your insurance provider if you have questions about your benefits and coverage.

Hospital Charges and Rates

Check hospital charges and average rates for Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida.

International Medicine

Find out how the Nemours International Medicine Program helps children — no matter where they live — have a healthier and happier future. We’ve cared for hundreds of patients from around the world, in nearly every pediatric specialty. You can count on our expert care and reliable interpreter services.

What is Nemours Children's?

Nemours Children's is leading important pediatric research and clinical trials. We’re preventing and reversing the course of childhood diseases, improving health care delivery and keeping children safe and healthy for generations to come. We partner with renowned medical schools and organizations to find answers to the most pressing questions in kids’ health. Our discoveries help children in your community and all over the world.

Is primary care open on Saturdays?

Primary Care Find primary pediatric care in your neighborhood. We’re open evenings and Saturdays in some areas. Learn More

How to retrieve my Nemours username?

You can use the Forgot? link next to the username field on the Nemours app login page to retrieve your username. You will be required to enter some identifying information, which must match your Nemours app account information. Once entered, the system will send an email with your current Nemours app user name.

How to explain results of Nemours test?

You can ask your child’s provider to explain the test results to you by sending a message to the provider through the Nemours app or by calling the provider’s office.

How to get Nemours on my phone?

1. Go to the App Store or Google Play . 2. Search for Nemours and download the app. 3. If you previously used MyNemours, just log in with your MyNemours username and password. 4 If you do not already have a MyNemours account, click "Create an Account" and follow the steps to create your account.

What to do if you forgot your Nemours password?

If you have forgotten your password, use the Forgot? link next to the Password field on the Nemours app login page to reset the password. You will be required to enter some identifying information, which must match your Nemours app account information. Once entered, the system will send an email with a link to reset your current password.

How long does it take to get a response from Nemours?

You can expect a reply to Nemours app messages within 3 business days. The Nemours app should not be used for urgent requests. Please call your child's provider for urgent matters, or call 911 in the event of a medical emergency.

How to create a MyNemours account?

1. Go to https://app.nemours.org. 2. If you do not already have a MyNemours account, click "Sign Up" and follow the steps to create your account. 3. If you previously used MyNemours, just log in with your MyNemours username and password.

What to do if there is an error in Nemours?

If you believe there is an error in your child’s medical record, please send a message to the doctor’s office where your child received care.

How to use NemoursLink?

To start utilizing NemoursLink submit the NemoursLink Practice Agreement for your practice or school district. Each individual user will also fill out the NemoursLink User Agreement. You can also call our Service Desk at (866) 736-2845 and request more information regarding NemoursLink.

What is NemoursLink application?

This application allows specified non-Nemours health care providers, groups of providers, and/or authorized staff members of non-Nemours health care providers to view the information stored in these medical records. The clinician using this system will view this information using a connection from the NemoursLink Partner’s computer to Nemours computer network over a telephone line or the Internet.

What browser is NemoursLink?

The method of access uses a World Wide Web browser, such as Netscape or Internet Explorer, to display the information. NemoursLink is a secure, confidential and easy-to-use Internet based tool.

What do Delaware public school nurses see?

Delaware’s public school nurses see current medical information for students who come to them for care.

Does Nemours charge for NemoursLink?

There is no direct charge by Nemours to access NemoursLink. The only costs would be those to update your computers, browsers or access lines.

When is toll free phone support available?

Toll-free telephone support is available during standard business hours, Monday through Friday. This type of support offers unlimited access to support analysts that understand your issues and dependencies.

Do you need a legal representative to access NemoursLink?

2. Each practice or school district must have a legal authorized representative sign the Practice Agreement form with Nemours to allow members of their organization to access NemoursLink. Individual users may not access NemoursLink without this document.

How to get access to my child's medical records?

If you would like a physician or other individual or entity to have access to your child’s medical record, you must fill out, sign, and send (via mail, email or fax) an Authorization for Release Form (PDF). Identify who you’re authorizing under the “Disclose Medical Record To” section of the form.

How to contact the Health Information Management Department?

A Release of Information representative from the Health Information Management Department will be available to assist you with your request for protected health information. Phone: (866) 956-7299, choose option #1. Fax: (302) 651-4480.

What to do if you think there is an error on your medical record?

If you think there is an error on your medical record, fill out, sign, and send (via mail, email or fax) a Request for Amendment Form (PDF) to the location you received care. Once your provider reviews the information, we’ll contact you with the outcome of your request.

How to revoke a prior medical release?

You can revoke, or cancel, a prior authorization to access your child’s medical records by submitting your request in writing. Be sure to include the date of the release you want revoked, sign the letter, and send it (via mail, email or fax) to the location you received care.

What is the legal age for a parent to be a patient?

parent or legal guardian of a patient under the age of 18. patient under the age of 18 with legal rights to consent for him/herself. patient 18 years and older. legal guardian of a patient 18 years or older with written patient consent. legal guardian of a patient 18 years or older who doesn't have the capacity to consent.

Is Nemours liable for prior releases?

Note: Nemours is not liable for prior releases made under the initial authorization.

Can Nemours release prior medical records?

Note: Nemours is not liable for prior releases made under the initial authorization. Restrict Access to a Medical Record. You can restrict a person or entity from seeing certain parts of your child’s medical record, like test results, treatments, etc.

What is Nemours Children's?

Nemours Children's is leading important pediatric research and clinical trials. We’re preventing and reversing the course of childhood diseases, improving health care delivery and keeping children safe and healthy for generations to come. We partner with renowned medical schools and organizations to find answers to the most pressing questions in kids’ health. Our discoveries help children in your community and all over the world.

Is primary care open on Saturdays?

Primary Care Find primary pediatric care in your neighborhood. We’re open evenings and Saturdays in some areas. Learn More