my patient portal lourdes

How do I access the Lourdes patient portal?

The Lourdes Patient Portal is accessible on the HealtheLife App. Download from the App Store for use on your iPhone or Android. If you have any problems with the Lourdes Patient Portal or if you have questions about your account, support is available any time by calling 1-877-621-8014.

How do I contact patient portal support?

If you have any technical problems with the Patient Portal or questions about your account, support is available any time by calling (877) 621-8014. What if I want to use a health information app to access my health record? We now offer the ability for you to securely connect some of the health management apps you may use to your health record.

Can I access my child’s information on the patient portal?

Yes, parents or guardians of children up to age 13 can access their children’s medical information on the Ascension Lourdes Patient Portal. Once the child turns 13 years of age their portal account will be disconnected and you will receive an e-mail notification.

What is the phone number for Ascension Lourdes?

If you believe any data is wrong, please call Ascension Lourdes Health Information Management at 607-798-5970 or the provider who ordered your test or entered the information in your chart.

Where is my MRN on my discharge?

The MRN is located on your discharge paperwork. There are step by step directions with screen shots located on the FAQ web page.

Can I access my child's medical information on Ascension?

Yes, parents or guardians of children up to age 13 can access their children’s medical information on the Ascension Lourdes Patient Portal. Once the child turns 13 years of age their portal account will be disconnected and you will receive an e-mail notification.

HealtheLife Phone App

The Lourdes Patient Portal is accessible on the HealtheLife App. Download from the App Store for use on your iPhone or Android.

Patient Portal Support

If you have any problems with the Lourdes Patient Portal or if you have questions about your account, support is available any time by calling 1-877-621-8014.

Quality and Safety

See our list of initiatives in which we participate to ensure that we provide quality healthcare services.

Pediatric COVID-19 Vaccine FAQs

We've compiled a list of common questions regarding the pediatric (ages 5-11) COVID-19 vaccine.