mainegeneral medical center patient portal

Is MaineGeneral’s Patient Portal secure?

Managing your health has never been easier with MaineGeneral's FollowMyHealth ® patient portal. You have instant access to your health information 24/7 from any computer or smartphone if you receive care at MaineGeneral. You can also …

Who will care for me at MaineGeneral Medical Center?

MaineGeneral Virtual Health has launched MaineGeneral eCare, a convenient, affordable way to access a MaineGeneral Virtual Care visit – wherever you are! If you have a health concern like allergies, ear or skin problems, cold or flu, you can have an eCare visit by computer or smartphone for only $49 per visit. MaineGeneral eCare Watch on

How do I contact MaineGeneral’s support team?

Please call (207) 872-1108 for info or help. You can make appointments, pay your bill and update your information any time through MaineGeneral's FollowMyHealth ® Patient Portal. What to Bring Pack lightly and simply. We will provide a personal care kit that includes a washbasin, water pitcher and soap. You should bring:

How do I get my complete medical record from MaineGeneral?

FollowMyHealth® Patient Portal We are Tobacco- and Smoke-Free For the comfort and health of patients, staff and visitors, MaineGeneral Health and all of its buildings, walkways and parking lots are 100% tobacco- and smoke-free. This policy includes e-cigarettes, vaping and all tobacco products, including marijuana.

Another Way to Receive Care: MaineGeneral eCare!

MaineGeneral Virtual Health has launched MaineGeneral eCare, a convenient, affordable way to access a MaineGeneral Virtual Care visit – wherever you are! If you have a health concern like allergies, ear or skin problems, cold or flu, you can have an eCare visit by computer or smartphone for only $49 per visit.

Find a Location

When the activities you love are impacted by joint pain,​ MaineGeneral’s same-day total joint program can help.​ Our team is with you from planning, to surgery, to recovery.​

What is a resident in MGMC?

A resident is a physician receiving specialized clinical training in a hospital , usually after completing an internship. Because MGMC is affiliated with Maine Dartmouth Family Medicine Residency, we have residents caring for patients throughout the hospital in conjunction with patients' regular physician.

Where is patient registration in Augusta?

Patient Registration at the ACH in Augusta is located on the first floor. Please call (207) 626-1583 for info or help. At the TCH in Waterville, Patient Registration is located on the right as you come in the main entrance. Please call (207) 872-1108 for info or help.

How long before surgery do you have to be admitted to the hospital?

If you're a surgery patient, you'll be scheduled for an admission time when you come for your routine preoperative tests, usually one to two weeks before admission. When you arrive, you don't need to preregister for your scheduled appointment ...

What to do if you are scheduled for lab work at the medical center?

If you are scheduled for lab work or other tests at the medical center, please report first to Patient Registration. You will meet with a patient account representative who will direct you to where your test or lab work will take place.

How to make transition smooth?

To make your transition as smooth as possible, your care manager will help arrange for any post-discharge care or medical equipment you may need. Please arrange for a ride home as soon as you know when you will be discharged. If you need help making these arrangements, please ask your care manager.

What is a medical power of attorney?

A "medical power of attorney" or "health care agent" form that names a person who will make health care decisions for you if you cannot speak for yourself.This person is someone with whom you have discussed your wishes as expressed in your living will and who would honor them.

What to do when you leave the hospital?

When you leave the hospital, you may need to do many things to take care of yourself and continue your recovery. You may need to see your doctor, for example, take new medications and exercise more. Everyone involved in your care will agree on this plan of care.

NOTE: During COVID-19

For your safety and the safety of others, we have special instructions to prepare for your appointment or visit a patient.

We are Tobacco- and Smoke-Free

For the comfort and health of patients, staff and visitors, MaineGeneral Health and all of its buildings, walkways and parking lots are 100% tobacco- and smoke-free. This policy includes e-cigarettes, vaping and all tobacco products, including marijuana.

Contact Us

If you have questions, please ask a member of our staff or call Patient and Guest Relations at (207) 248-5290.

Why I Love Working at MaineGeneral

Hear Rachel and Jake, two of our wonderful Medical Assistants, on why they love working at MaineGeneral. YouTube

Pay & Benefits

Quality health plan including discounts for services provided at MaineGeneral Medical Center

Location and Hours

• We are available weekdays from 8 a.m. to 4:15 p.m., at the Hathaway Creative Center, 3rd Floor, 10 Water Street, Waterville. Our office is closed on weekends and holidays. Requests for urgent medical records information go through our main location at Hathaway.

See more on mainegeneral.org

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