WCM myHelpdesk is ideal for any user seeking IT support. Technical issues can also be reported using any of our other methods: Email support@med.cornell.edu. Phone: 212-746-4878 (Monday-Friday from 7 am-7 pm) In person: SMARTDesk in the Library Commons at 1300 York Ave Monday-Friday from 9 am-6 pm, Saturdays from 10 am-6 pm, Sundays 12pm-8pm..