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How do patients receive messages from elation patient passport?

Any message from a patient is immediately sent back to the provider’s Passport queue in the Homepage – just like how providers receive messages from within their practice today. “Patient Passport Messaging” is the ability for patients to initiate and send their own messages to their provider’s practice through Elation Patient Passport.

How can my practice benefit from elation clinical EHR?

Your practice can communicate with patients regarding their health, directly from Elation’s Clinical EHR without disrupting current business processes. Your practice can share key clinical information like lab reports directly from the patient’s chart.

How do my patients send messages to my practice?

To send a message to your practice, patients simply click or tap the “New Message” button, then write and send their message from Passport. Patients must choose from 6 different categories to indicate what their message is about, which are:

How do providers send letters through elation?

Providers send a letter through Elation to their patient’s Passport, just like an email. The patient gets notified, either by email or text, to check their Passport for the new message.

What information do patients have access to?

Patients have access to their critical health information – allergies, problems, history, current medications, immunizations, legal and specialists, for sharing with other clinicians who would find it helpful to facilitate care.

What is an elation passport?

The Elation Patient Passport is an online portal for providers and their patients to securely share and communicate regarding their health information. With Passport, patients can access their visit summaries, medications, reports, and more online!

Can a practice share lab reports?

Your practice can share key clinical information like lab reports directly from the patient’s chart. Patients automatically have access to visit summaries from each visit and can reference your instructions anytime.

Can you customize the routing of patient messages?

On your side of the Clinical EHR, you can customize the routing of patient messages; ie. you can decide which members of your practice will receive incoming patient messages in their Practice Home queue based on the category chosen by the patient.

Safe, Secure, Together

All of our services, content and processes follow a strict set of clinical guidelines, ensuring a safe environment for patient care.

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