hurley medical center patient satisfaction report

Is Hurley Medical Center a good hospital?

Hurley Medical Center in Flint, MI is rated high performing in 2 adult procedures and conditions. It is a general medical and surgical facility. It is a teaching hospital. Patient Experience.

How does the evaluation of Hurley Medical Center work?

The evaluation of Hurley Medical Center also includes data from Hurley Children's Hospital. U.S. News has extensive information in each doctor's profile to help you find the best one for you. To help patients decide where to receive care, U.S. News generates hospital rankings by evaluating data on nearly 5,000 hospitals.

How do you evaluate hospital performance in health equity?

U.S. News evaluates hospital performance in health equity by analyzing data on various dimensions of equity for historically underserved patients. How well the surrounding community is represented in the population treated by the hospital. Lower scores indicate that non-white populations may be underrepresented in the hospital's patient population.

What is the goal of Hurley Medical Center?

At Hurley Medical Center, our goal is to make sure your experience here is as pleasant and comfortable as possible, from the time you walk through our doors until you are discharged. We believe that good communication is essential to providing the very best care to our patients and their families. If you have any questions or concerns regarding your stay, please contact your doctor, nurse or any member of your Hurley care team.

What is Hurley Medical Center's policy?

It is the policy of Hurley Medical Center to make all reasonable attempts to provide all patients and/or their representative with a means to communicate with staff and physicians. Patients requiring special assistance will be accommodated to the extent that reasonable measures are available.

Can you leave valuables at Hurley Medical Center?

Lost and Found. It is recommended that you leave your valuables at home. Hurley Medical Center does not accept responsibility for any missing personal items unless they are deposited in the hospital safe. Our hospital safe can store such valuables as jewelry, cash, and credit cards, if needed. If you choose to utilize the hospital safe ...

Sharing Information with You

At Hurley, we put our patients first, doing our best to provide a safe clinical environment as well as all of the advanced technologies that lead to the best possible outcomes for everyone who comes through our doors.

Accredited by The Joint Commission

Hurley is accredited by The Joint Commission (TJC), an independent organization which reviews, accredits and certifies more than 20,000 healthcare organizations in the United States. TJC accreditation is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.

Collaborating to Keep Michigan Patient Care Safe

Hurley Medical Center is a member of the Michigan Hospital Association. Hurley participates in several of the Michigan Hospital Association Keystone Center projects and Safe Tables.

At Hurley, you are part of the quality and safety team

During your stay in the hospital, the doctors, nurses and staff of Hurley Medical Center consider you and your family to be important partners in your care and safety. One important way that you can be involved is to speak up.

What is health care?

Health care is a partnership involving the patient, others involved in the care of the patient, and the medical team. Cooperation and communication are vital for success and our staff is here to help when needed.

How to be free from seclusion and chemical or physical restraints?

Be free from seclusion and chemical or physical restraints unless clinically necessary. Produce an Advance Directive. Have family member or representative and their own physician notified of their admission to the hospital (unless the patient requests that this not be done). Personal privacy.

What is appropriate care?

Adequate and appropriate care which does not discriminate based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression. Speak or meet with clergy of their choice. Have access to their own medical records.

Overview

Hurley Medical Center in Flint, MI is rated high performing in 6 adult procedures and conditions. It is a general medical and surgical facility. It is a teaching hospital. The evaluation of Hurley Medical Center also includes data from Hurley Children's Hospital.

Doctors at Hurley Medical Center

U.S. News has extensive information in each doctor's profile to help you find the best one for you.

Rankings & Ratings

To help patients decide where to receive care, U.S. News generates hospital rankings by evaluating data on nearly 5,000 hospitals. To be nationally ranked in a specialty, a hospital must excel in caring for the sickest, most medically complex patients.

Patient Experience

Scores are based on surveys taken from this hospital’s inpatients after they were discharged inquiring about different aspects of their stay. The scores are not used in the Best Hospitals rankings.

Health Equity

Health equity, according to the World Health Organization, is the absence of unjust and avoidable differences among groups of people, regardless of social, economic or demographic identification. U.S. News evaluates hospital performance in health equity by analyzing data on various dimensions of equity for historically underserved patients.

Hurley Children's Hospital

Hurley Children's Hospital delivers the highest level of pediatric emergency care in the region, eliminating the need to travel for care.

Closing the Loop on Breast Cancer

Learn about breast reconstruction options following cancer surgery with Dr. Ihab Saab, Plastics & Reconstructive Surgeon.

Hurley Urgent Care

Walk-ins welcome. Treating adult and pediatric patients of all ages. Open 7 days a week, with shorter wait times, and an on-site lab & x-ray.

What is a typical day in medical office?

A typical day is contacting customers, trying to obtain workman's compensation insurance, and or automobile claim information, in order to ensure payment for Medical Center. Receiving calls regarding prices of different service for patients who has no health insurance. Works with various surgeons & dr. office notifying them if patient has no health insurance, or make them aware I'm trying to assist them in getting some in order for them to have their procedure. Completes 2565 for patients who has a Medicaid Spenddown which if patient meets their deductible, the insurance will turn into full Medicaid for that month. Usage of various computer systems in order to verify insurance, complete form on Champs, use of Web Denis, EPIC, etc., Assists patients with completing Personal Injury Protection application, thru Michigan Assigned Claims Plan, in order for the state of Michigan to do investigation to see if patient has no auto insurance, or does not qualify for any, according to the Order of Priority thru the State of Michigan. If patient qualifies, he/she will be assigned to auto carrier to him/her via the State of Michigan, in order to pay all medical expenses related to an auto accident.

What is a medical center?

The medical center is a bedrock healthcare institution in the area, with a trauma center/ER, NICU, pediatric children's hospital, high-risk obstetrics, burn unit, and neuro intensive care.

What is HMC history?

HMC's history is one of valuing nurses, competitive benefit packages, and overall general respect for your contribution to the healthcare team. Recently over the past decade or two the culture has slowly shifted to a more profit driven focus with a company first mentality with each contract negotiation resulting in cuts to previous benefits in order to merely keep cost of living raises that are even well below the current rate of inflation. The hospital several years back saw a change in upper management and leadership that led to a drastic shift in mentality to put the focus on profits instead of patients which had severe effects on culture despite the nursing unions best efforts. Despite this unit cultures try their best day to day to keep morale up while working with frequent unilateral changes from the hospital that then have to be retroactively negotiated with the unions after implementation. Patient ratios are decent but under tighter revision. Positives are great nursing staff and experience that continuously cranks out well-trained nurses with strong mindsets and good clinical judgement.