https://www.saintthomasdoctors.com patient portal

How do I sign up for a portal for my doctor's office?

To sign up for a portal for your doctor office visits, call your Ascension Medical Group doctor’s office or simply talk to them when you are there for a visit. It only takes a few minutes and four simple steps to set up your personal patient portal, available anytime 24 hours a day, from your computer, tablet or mobile device!

Do you offer telehealth at Saint Thomas Medical Group?

DO NOT NEGLECT YOUR HEALTH! WE ARE OPEN AND READY TO SERVE OUR PATIENTS. You Must wear a Face Mask to be seen in our offices. Our Telehealth is easy to use and works with your existing smartphone, tablet or computer. Simply call our offices at Saint Thomas Medical Group to schedule your time.

Can I access the patient portal on my mobile device?

It is not available on mobile devices at this time. You may also contact your Summit Health provider's office to request an email invitation to the patient portal. A member of our staff will contact you to confirm appointments after requesting.

How do I make sure I am receiving patient portal emails?

To ensure that you are receiving Patient Portal emails please do the following: Add NextMD.com to your contact list, address list, safe list, or "Do Not Block" list. Account will be locked for 20 minutes after 4 failed login attempts. Please remember that password is case sensitive.

How to communicate with a doctor?

Communicate with your doctor or nurse by phone or even email.

Why do primary care physicians conduct wellness visits?

Primary care physicians are committed to ensuring patients get the very best of care and don’t miss any critical visits during this time of social distancing. Many practices have arranged to conduct a wellness visit virtually to limit the potential for exposure and would like to connect with patients in the comfort and safety of their homes. Below is a list of items that could be addressed as part of a virtual visit.

What is the Patient Portal?

The Patient Portal is an online service that provides patients secure access to their health information. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. top

How old do you have to be to use the Patient Portal?

Any active patient over the age of 13 is eligible to register for and use the Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. top

How to see scheduled appointments on calendar?

Click the Appointments tab. Your scheduled appointments will appear listed under Upcoming Appointments . top

How to sign out of a portal?

Click the Sign Out link at the top right of the screen. Alternatively, if your keyboard remains idle for 10 minutes or more, you will receive a pop-up window asking if you are still actively using the portal. If you do not click the OK button, you will be signed out automatically. Any information you have typed and not saved or sent will be lost.

Can you make your test results available on the patient portal?

It is at your provider's discretion to make test results available. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Only test results which are considered appropriate for release will be accessible through the Patient Portal. top

Can you delete messages from the Patient Portal?

You cannot permanently delete sent or archived messages. This is because all messages that you send and receive in the Patient Portal are part of your medical record. top

Can we use health information to bill?

We can use and share your health information to bill and get payment from health plans or other entities.

Where to contact Thomas Health?

You can also contact us at: Thomas Health Medical Records. 4605 MacCorkle Avenue, SW | South Charleston, WV 25309. 304-414-2193 | Thomas.Exchange@ThomasHealth.org.

How to log into Portal?

To log into the Portal, click the bar at the top of this page. Then, simply enter your user name and password.

Can you give your family access to your portal?

Yes, you can give family members, such as parents or healthcare pro xies, access to your Portal. This needs to be done within your healthcare facility and requires consent from you and your family member (s).

Can you copy and paste your password on the Portal?

Yes. Portal passwords are encrypted and URLs are re-written so that they cannot be copied and pasted. You and authorized family members are the only ones who can access your Portal. Also, a timeout feature protects your information if you leave the Portal page open.