how many americans use their healthcare patient portal?

Almost 40 percent of US adults said that they accessed their health records through a patient portal in 2020, according to the report, which analyzed data from the Health Information National Trends Survey (HINTS) run by the National Cancer Institute. That’s up from 25 percent in 2014.

Full Answer

How many people use patient portals?

Apr 16, 2018 · Overwhelmingly, patients use the portal to view their lab results (85 percent). Sixty-two percent of patients are also using the tool for more clinical tasks, such as scheduling appointments, completing paperwork, and refilling prescriptions. Only 14 percent of patients are using the portal to transmit medical records to another provider, despite federal calls for …

What percentage of patients have access to their medical records?

Sep 21, 2021 · About 6 in 10 individuals nationwide were offered access to their patient portal by a health care provider or insurer, and nearly 4 in 10 individuals (38 percent) reported that they accessed their portal at least once in 2020.

What is a patient portal?

Nov 05, 2015 · Within the general U.S. population, there is considerable interest in patient portals. Nearly 80% of consumers participating in a 2008 Deloitte Survey of Health Consumers expressed interest in accessing an integrated medical record that provides information on personal test results, doctor visits, and hospital stays.

Why do older adults use patient portals?

Aug 06, 2018 · Older patients, regardless of health literacy level, are interested in using a patient portal, but some “don’t want to feel pushed into anything“ while others say “somebody needs to help me,“ according to another JMIR study in 2017. Usage and frequency of use of patient portals, put into context, is abysmal. Let’s remember that nearly nine in 10 Americans are online; …

What percentage of patients use a patient portal?

FINDINGS. Nearly 40 percent of individuals nationwide accessed a patient portal in 2020 – this represents a 13 percentage point increase since 2014.Sep 21, 2021

Who are using patient portals?

Overwhelmingly, patients use the portal to view their lab results (85 percent). Sixty-two percent of patients are also using the tool for more clinical tasks, such as scheduling appointments, completing paperwork, and refilling prescriptions.Apr 16, 2018

Why do patients not use patient portals?

For some people, they avoid using the portals altogether for reasons like security issues, low health literacy, or lack of internet. Even for those who do access their accounts, there are still other disadvantages of patient portals.Nov 11, 2021

Do patients like patient portals?

Eight studies reported that patients or their caregivers want more portal education, training, or support. Two studies found that their participants want human connection as they learn about the portal and how to use it, as well as when they encounter issues.Jan 25, 2021

What is the difference between a personal health record and a patient portal?

The Portal is controlled by the source system (EMR/EHR/Hospital). On the other hand, the Personal Health Record (PHR) is more patient centric, is controlled by a patient or family member, and may or may not be connected to a doctor or hospital (i.e. it may be tethered or untethered).Sep 6, 2012

Are patient portals easy to use?

Patient portals streamline the workflow of practice and help it share each patient's medical records with each of them. But, then it has some ethical issues that need to be considered before running one in your practice. Portals make it easy for practices to allow all their patients access to their medical records.Nov 11, 2021

What is a reason for providers to be reluctant to use a patient portal?

The researchers found no demographic differences among nonusers who said that a technology hurdle, lack of internet access or no online medical record was the reason why they did not make use of a patient portal.May 14, 2019

Do patient portals improve healthcare?

Background. Engaging patients in the delivery of health care has the potential to improve health outcomes and patient satisfaction. Patient portals may enhance patient engagement by enabling patients to access their electronic medical records (EMRs) and facilitating secure patient-provider communication.

What are the pros and cons of patient portals?

What are the Top Pros and Cons of Adopting Patient Portals?Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.Con: Difficult patient buy-in.Pro: Increased patient ownership of their own care.Feb 17, 2016

When did the medical field start using patient portals?

In the late 1990s and early 2000s, the earliest adopters of patient portals began offering electronic tools for patient-centered communication, often “tethered” to their integrated electronic health record system.Apr 7, 2016

How secure are patient portals?

Patient portals have privacy and security safeguards in place to protect your health information. To make sure that your private health information is safe from unauthorized access, patient portals are hosted on a secure connection and accessed via an encrypted, password-protected logon.

Summary

Individuals’ rates of being offered and subsequently accessing their patient portal increased significantly between 2018 and 2019, but did not change in 2020.

Data Source and Methods

Data are from the National Cancer Institute’s (NCI) Health Information National Trends Survey (HINTS).

Suggested Citation

Johnson C, Richwine C, & Patel V. (September 2021). Individuals’ Access and Use of Patient Portals and Smartphone Health Apps, 2020. ONC Data Brief, no.57. Office of the National Coordinator for Health Information Technology: Washington DC.

How do patient portals empower consumers?

When used effectively, patient portals can empower consumers by enabling active management of their own care. However, we know little about how patient portal use fits into the broader personal health information management (PHIM) practices of various groups, such as older adults.

How old are Portal users?

Portal users ranged in age from 61 to 93 years , and most lived independently in a private residence (60%) and had college education or higher (67%). Although portal nonusers were similar in age, fewer were college educated (53%) and more lived in retirement or assisted living facilities (74%).

Why is it important to understand consumer health information?

Important to the success of the consumer health movement is accurate, accessible, and understandable health information to assist with treatment and health decisions . Older adults are the largest consumers of health care and expend the greatest proportion of US health care dollars.

Why are patient portals important?

And patient portals are widely viewed as tools to improve patient engagement and strengthen the provider-patient relationship .

What are the factors that influence the patient portal?

Patients are influenced by age, health literacy, ethnicity, education level and caregiver role. An endorsement by a person’s physician and the usability of the site also are factors, according to the study. Older patients, regardless of health literacy level, are interested in using a patient portal, but some “don’t want to feel pushed ...

Who is Rebecca Vesely?

Rebecca Vesely is AHCJ's topic leader on health information technology and a freelance writer. She has written about health, science and medicine for AFP, the Bay Area News Group, Modern Healthcare, Wired, Scientific American online and many other news outlets.

How many people in the District of Columbia will be covered by the Affordable Care Act in 2021?

88,678 District of Columbia residents have gained health coverage through the Affordable Care Act. As of February 2021, 15,822 District of Columbia residents were enrolled in Marketplace coverage and according December 2020 data, 72,856 were newly eligible enrollees in Medicaid coverage thanks to the ACA.

How many people will be uninsured in California in 2021?

California cuts its uninsured rate by more than half, thanks to the Affordable Care Act. As of February 2021, 1,583,781 California residents were enrolled in Marketplace coverage and according December 2020 data, 4,074,553 were newly eligible enrollees in Medicaid coverage thanks to the ACA.

Which states have reduced their uninsured rate?

California, Kentucky, New York, Oregon, Rhode Island, Washington, and West Virginia have reduced their uninsured rate by at least half from 2013 to 2019 through enrollment in Marketplace coverage and expansion of Medicaid to adult populations.

How many benefits do portals provide?

Similarly, healthcare providers can achieve at least three big benefits from patients’ portal-usage: greater efficiencies, cost-savings and improved health outcomes — again, only if patients use their portals. But with only 20% of patients regularly relying on portals, many benefits have been unattainable.

Why are portals so complicated?

A big issue for many users is that portals are simply too complicated for at least two opposite kinds of users: those who have low computer literacy, and those who are so computer savvy that they expect the simplicity of an Uber or Instagram app to get a test result or appointment with a click or two.

Can rapid access replace patient rights?

Rapid access cannot replace patients’ rights to understand. Even if a test result isn’t recognizably negative, a portal presentation of an uninterpreted report can be painful to patients and certainly unproductive.

Is the portal concept slow?

Acceptance of the portal concept continues to be slow, especially within physicians’ offices and small to middle size hospitals. Though these providers implemented portals via their Meaningful Use / MIPS incentives, portals are often not treated as a central communications tool. Patient engagement? Yes…a laudable objective for policymakers — but many physicians already lament the deep cuts in their daily patient schedule that have been created by complex EHR-related obligations. The added work of portal interaction has been the opposite of a pot-sweetener, despite touted financial benefits.