best practices patient portal

• Provide clear instructions. Although many healthcare organizations have offered patient portal access for some time, it hasn’t been until the COVID-19 pandemic that the technology has seen broad consumer utility.
• Reporting easy-to-understand test results. ...
• Keeping an organized call center. ...

Full Answer

How can I use the portal to improve patient engagement?

Oct 30, 2014 · Best Practices for Creating a Strong Patient Portal. ... However, a patient portal is a good way for patients to access their own information …

How to strengthen practice workflows for Patient Portal 31?

Nov 30, 2020 · According to the ONC patient engagement playbook, requiring only a few input fields for the patient portal registration is critical. “Make the process easier on them and you by choosing a portal with a quick, secure signup process. Ideally, the patient has to enter only a few pieces of information — and the portal confirms the patient’s identity on the back end,” the …

What is best practices medical clinic?

By offering a robust patient portal system, ideally tied into your cloud-based EHR, you provide patients with the opportunity to learn more about your practice and their health at their convenience, whether that’s late in the evening or on a weekend. This type of access provides patients a sense of comfort because they know their records are always within reach, even …

Is your patient portal software stand-alone or integrated?

Feb 01, 2021 · Test Results via the Patient Portal: Best Practices A common concern expressed by patients is the communication of test results. Many medical practices have turned to patient portals to alleviate these concerns. Patient portals are now responsible for communicating with many of the 1-2 million patients being tested for COVID-19 every day in the US.

What makes a good patient portal?

In order to help you evaluate common portal capabilities, we asked patients which portal features they would need the most: Scheduling appointments online. Viewing health information (e.g., lab results or clinical notes) Viewing bills/making payments.Jul 24, 2019

How do you improve patient portal?

Here are some ways to encourage patient enrollment:Include information about the patient portal on your organization's website.Provide patients with an enrollment link before the initial visit to create a new account.Encourage team members to mention the patient portal when patients call to schedule appointments.More items...•Jun 25, 2020

How do you optimize patient portals for patient engagement and meet meaningful use requirements?

Meet Meaningful Use Requirements The portal must be engaging and user- friendly, and must support patient-centered outcomes. The portal also must be integrated into clinical encounters so the care team uses it to convey information, communicate with patients, and support self-care and decision-making as indicated.

How do you engage patients in patient portal?

10 Secrets to Get Patients Using Patient Portals1) Bulk enrollment. ... 2) Get the whole office involved. ... 3) Promote the patient portal at every patient interaction. ... 4) Use every patient handout or marketing collateral to promote the patient portal. ... 5) Market the benefits, not the features.More items...•Feb 2, 2015

What are the benefits and challenges of using patient portals?

What are the Top Pros and Cons of Adopting Patient Portals?Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.Con: Difficult patient buy-in.Pro: Increased patient ownership of their own care.Feb 17, 2016

How do patient portals affect nursing?

Conclusions: While the evidence is currently immature, patient portals have demonstrated benefit by enabling the discovery of medical errors, improving adherence to medications, and providing patient-provider communication, etc. High-quality studies are needed to fully understand, improve, and evaluate their impact.Apr 11, 2019

What is meaningful use?

'Meaningful Use' is the general term for the Center of Medicare and Medicaid's (CMS's) electronic health record (EHR) incentive programs that provide financial benefits to healthcare providers who use appropriate EHR technologies in meaningful ways; ways that benefit patients and providers alike.

What is the National Learning Consortium?

The National Learning Consortium (NLC) is a virtual and evolving body of knowledge and resources designed to support healthcare providers and health IT professionals working towards the implementation, adoption and meaningful use of certified EHR systems.Apr 30, 2013

Why do we need portals?

Other reasons to implement a portal include: To foster better patient-physician relationships: Portals offer a round-the-clock platform on which both parties can conveniently exchange health information, ask questions, and review medical notes—providing more opportunities to connect.

What is a highlight in healthcare?

Highlight: Allows patients to send messages from the portal to the healthcare provider in a safe and secure manner. Provides patients with a convenient alternative to face-to-face appointments, telephone contact, letters, and e-mails to send messages.

Do patients have to provide email addresses?

Collect patients’ email addresses: Patients usually have to provide their email address to register for access to your portal. If you start collecting addresses early in the implementation process, you’ll be able to hit the ground running once the portal goes live.

What is elation health?

Elation Health is a cloud-based clinically focused electronic health record solution for physicians looking for an ONC-ATCB certified EMR along with patient scheduling, a patient portal, e-prescribing and e-faxing. The solution ca... Read more

What is Caspio software?

Caspio is a cloud-based application development solution for organizations of all sizes. The platform is suitable for industries such as health care, media, government, education, nonprofits, consulting, churches and community ass... Read more

What is referral MD?

ReferralMD is a cloud-based fax management software designed to help the healthcare industry manage inbound and outbound faxes from a unified platform . Key features include task assignment, categorization, fax routing and notifica... Read more

What is a mend?

Mend is a cloud-based healthcare communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data. Users and providers can use video conferencing and live chat tool... Read more

What is Carepaths EHR?

CarePaths EHR is an online (ASP), integrated electronic medical record (EMR) and practice management (PM) system. It is designed for psychiatry, psychology, mental and behavioral health, and social services. Some of the CarePaths'... Read more

What is Jahia DXP?

Jahia DXP is a cloud-based platform that helps businesses monitor customers’ experiences and provide personalized content accordingly. Professionals can use the built-in CMS solution, jContent, to create, store, manage and share e... Read more

What are some examples of lack of motivation?

Lack information or motivation — for example, they don’t have signup instructions or they feel too busy. Question the value of digital communication — for example, they think it won’t be useful or they prefer phone over email. Need computer help — for example, they don’t have computer access or skills 9.

How to facilitate enrollment?

To facilitate enrollment, automatically enroll your patients in a portal account, instead of waiting for patients to sign up themselves. Keep enrollment numbers up by encouraging new patients to stay registered and offering tips for patients with limited computer access or skills.

What is Mana Health?

Mana Health, a health IT developer, enables patients to sign up in a few simple steps. When a patient registers, Mana’s system uses data (like demographics and the patient’s medical record number) to match up the patient with her EHR. This automated verification system means an efficient, successful enrollment process for practices and patients.

What is AVS in Inova Health?

Working closely with its partners, Inova Health revised the after-visit summary (AVS) to make the benefits of EHRs salient, highlight clear action steps, and encourage immediate action. Analysis suggests that the revised instructions led to a 10% increase in the probability of online patient portal activation.