gateway regional medical center patient portal

What is the purpose of the patient portal?

Show your photo ID at Registration and provide your email address, and we’ll send you an email with a link to the Portal. https://gatewayregional.healthrecordhome.com (You also can call our Health Information Management department or our toll-free Help Line at (844) 686-3498 to verify your identity and provide an email address.)

Do I need to sign up for the patient portal?

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What is health record home patient portal?

Health Record Home patient portal is a secure online home for your inpatient hospital health information. ACCESS THE PORTAL ACCESS THE PORTAL Recognizing Nurses' Work! The DAISY Award For Extraordinary Nurses is an international program honoring the work nurses do every day. Click to Nominate Someone Safety First

Safety First

As of 2/22/20, visitor policies are in effect to protect patients, their families and caregivers.

Recognizing Nurses' Work!

The DAISY Award For Extraordinary Nurses is an international program honoring the work nurses do every day.

Healthcare Pricing Made Simple

Healthcare pricing can be confusing. To help, we offer a pre-pay pricing program for many services and procedures.

TeleHealth is here

If you are sheltering in place, staying at home or just keeping social distance, you can still see and speak with a provider through your computer or phone.

Are you Awesome? Join our team!

If you are looking for a career where you can make a difference, come talk to us. We are always looking for great people to join our team.

Coronavirus Prevention

Learn more about the coronavirus and what you can do to help with prevention directly from the CDC.

Health Insurance Marketplace Assistance

Let us help you explore your options for insurance coverage. Gateway Regional Medical Center wants to help you get the information you need when you need it.

Your well-being is our top priority

At Gateway Regional Medical Center , your safety and comfort in our facility and with our staff is very important. Here you'll find a few pages about our promise of privacy and patients' rights, as well as a chance for you to tell us about more about how we did on your last visit.

Share your story

Email Beth Ann Gailey or use this form to submit any comments about your care.

Helpful information for you to know

At Gateway Regional Medical Center, we're here to help you heal—and to make certain your experience with us is as safe, restful and restorative as possible. However, before you visit us, there are a few things you might want to know about our campus, checking in and making the most of your hospital stay.

Accessing Medical Records

Normally, Medical Records are requested in person, however, because visitor restrictions are now in place at this hospital, you can request medical records by downloading this Release of Information form, filling it out and either faxing it to 618-798-3026 or emailing it to GatewayMedicalRecords@sharecare.com, ATTN: RECORDS REQUEST

Questions of care

Did you know that as a patient, you have a specific set of rights? That our hospital accepts most major insurers (but that you should check our list to make sure yours is among them)? That we offer spiritual counseling and other services? Read on to find out more.

Provide Email Address

Provide your email address during checkin or checkout at your next visit.

Receive Welcome Email

You will receive a welcome email with instructions to follow. This will walk you through setting up your portal account.

Sign In

Sign in with your credentials that you previously setup or with one of the Alternative methods.

Assistance

If you need assistance, please do not hesitate to contact your office.

Let's talk

Thank you for visiting Gateway Regional Medical Center online. We're interested in hearing from you—especially if you have questions about our website, our facility, staff, or your health.

Choose how you'd like to connect with us, and we'll get right back with you

Your privacy is important to us. Please do not send us any personally sensitive health information through this form. For more information, read our Privacy Policy.

III. HOW WE PROTECT AND RETAIN YOUR INFORMATION

We take security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data.

IV. HOW TO CONTROL AND CORRECT YOUR INFORMATION

We or our Service Providers may retarget users who view . You may elect not to provide user data to us or our Service Providers by following the opt-out procedures set forth below, but our Website may not work properly and/or some of our Services.

V. REVISIONS TO THE PRIVACY POLICY

Please be aware that our Privacy Policy may be changed by updating this page. If we collect personal information or data from or about you, we will use it according to the Privacy Policy in effect at the time the data is gathered.

Frequently Asked Questions

What is Health Record Home? What is a Patient Portal?#N#What information is available in the portal?#N#Is there a fee to register and use the Portal?#N#How soon will information from my hospital stay be available in the Portal?#N#How will I know when something has been added to my Portal?#N#What should I do if I notice information in my Portal that is not correct?#N#Is the Portal available in Spanish?#N#Do I need any special equipment to use the Portal?#N#How do I set up a Portal account?#N#What will my username be?#N#What will my password be?#N#After I set up my account, when and how do I log in?#N#How can I access my child's or other family member's health information?#N#Can I give others access to my information?#N#Can I log-in to the Portal from my smartphone?#N#What if I forget my password?#N#What if I have trouble logging in or using the Portal?#N#What if I lock myself out of the Portal?#N#What if I have other questions?#N#What should I do if I notice information in my Portal is incorrect?#N#Will my information in the portal be secure?#N#I don’t have an email address.

Enrolling

Here are the few simple steps to sign up while you are at Gateway Regional Medical Center:

Access

With proper authorization, a Representative account can be created that allows you to access and/or manage a selected family member’s health information just as with a personal account. Or, children may be registered as patients with the Portal, and authorized individuals may be granted access to their information.

Password and Log-In Help

On the Portal login page there is a “Forgot Password” option. Inside the portal, in the Profile section you can also change your password. If you change your password, you will receive an alert email – because we want to verify that it was you who requested the password reset.#N#Back to Top

Confidentiality and Privacy

Yes, your personal and medical information in the Health Record Home Portal will be kept confidential. Health Record Home uses a secure, encrypted connection that meets the highest industry standards. All health data is stored on a secure server and managed with the protection of your information in mind.

Email Questions

There are many free, web-based, e-mail providers. It usually takes a few minutes to create an account. Below are a several accounts available that are free. Simply go to the website and follow the simple, step-by-step directions.