case study patient portal

by Josianne Waelchi 3 min read

Patient Portal Implementation Improves Quality of …

22 hours ago Feb 07, 2018 · Case Studies Patient Portal Implementation Improves Quality of Patient Care and Strengthens Preventive Care Patient Portal Implementation Improves Quality of Patient Care and Strengthens Preventive Care Spring 2011 Dover, Delaware About Dover Family Physicians >> Go To The Portal


How can patients download clinical reports from the patient portal?

Feb 07, 2018 · Case Studies Patient Portal Implementation Improves Quality of Patient Care and Strengthens Preventive Care Patient Portal Implementation Improves Quality of Patient Care and Strengthens Preventive Care Spring 2011 Dover, Delaware About Dover Family Physicians

What do patients think about the patient portal?

Results: Patient portal users tended to be older (49.45 vs. 46.22 years in the entire sample, p = 0.008 in the random sample) and more likely female (62.59 vs. 54.91% in the entire sample, p = 0.035 in the random sample). Nonusers had more monthly emergency room (ER) visits on average (0.047 vs. 0.014, p < 0.001).

How did bvchc proceed with creating a patient portal?

Methods: A qualitative comparative case study was conducted to determine the feasibility, acceptability, and initial perceptions of users and to identify ways to increase uptake. Semistructured interviews were conducted with 56 participants (27 patients, 21 providers, 4 nonmedical staff, and 4 clinic managers) from 5 clinics.

How do patients Register on the patient portal?

Feb 07, 2018 · Case Studies Patient Portal Increases Communication Between Patients and Providers Patient Portal Increases Communication Between Patients and Providers Title State Case Studies Category Spring 2011 Pawtucket and Central Falls, Rhode Island About Blackstone Valley Community Health Care (BVCHC)

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How do you implement a patient portal?

7 Steps to Implement a New Patient Portal Solution
  1. Research different solutions. ...
  2. Look for the right features. ...
  3. Get buy-in from key stakeholders. ...
  4. Evaluate and enhance existing workflows. ...
  5. Develop an onboarding plan. ...
  6. Successful go-live. ...
  7. Seek out painless portal migration.
Jul 2, 2020

What is the purpose of patient portals?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits. Discharge summaries.Sep 29, 2017

What are the different types of patient portals?

There are two main types of patient portals: a standalone system and an integrated service. Integrated patient portal software functionality usually comes as a part of an EMR system, an EHR system or practice management software. But at their most basic, they're simply web-based tools.Feb 12, 2021

What are the benefits and challenges of using patient portals?

What are the Top Pros and Cons of Adopting Patient Portals?
  • Pro: Better communication with chronically ill patients.
  • Con: Healthcare data security concerns.
  • Pro: More complete and accurate patient information.
  • Con: Difficult patient buy-in.
  • Pro: Increased patient ownership of their own care.
Feb 17, 2016

What must be done when creating a patient portal?

4 Steps to Successful Patient Portal Adoption, Integration
  • Outline clinic or hospital needs, goals.
  • Select a patient portal vendor.
  • Create provider buy-in.
  • Market the patient portal to end-users.
Jun 6, 2017

What is portal message?

Portal messages are a secure, optional messaging tool built into the patient portal. Patient portal users can exchange messages with their pediatric practice, and the practice can receive and send portal messages with PCC EHR or pocketPCC.Jul 1, 2021

What are the features of a patient portal?

Patients choose their top 7 portal features
  • Scheduling appointments online.
  • Viewing health information (e.g., lab results or clinical notes)
  • Viewing bills/making payments.
  • Checking prescription refills/requests.
  • Filling out pre-visit forms (e.g., intake form)
  • Sending messages to my care (healthcare provider) team.
Jul 24, 2019

What makes the patient portal different from a PHR?

Patient portals are distinct from PHRs because they are tethered to the clinician-facing EHR. Most EHR vendors sell patient portals as a part of the overall software suite, and patient portals came to prominence as a part of meaningful use requirements.Apr 25, 2022

What are the five main features of the new healthcare portal?

Five key features to look for in an EHR patient portal
  • Easy to follow user interface. ...
  • Messaging and communication. ...
  • Registration. ...
  • Scheduling. ...
  • Enhanced security.
Aug 25, 2016

What are the cons of patient portals?

Even though they should improve communication, there are also disadvantages to patient portals.
...
Table of Contents
  • Getting Patients to Opt-In.
  • Security Concerns.
  • User Confusion.
  • Alienation and Health Disparities.
  • Extra Work for the Provider.
  • Conclusion.
Nov 11, 2021

What safeguards are included in patient portals?

Patient portals have privacy and security safeguards in place to protect your health information. To make sure that your private health information is safe from unauthorized access, patient portals are hosted on a secure connection and accessed via an encrypted, password-protected logon.

Why do some patients fail to participate in the use of the patient portal?

The reason why most patients do not want to use their patient portal is because they see no value in it, they are just not interested. The portals do not properly incentivize the patient either intellectually (providing enough data to prove useful) or financially.

How does BVCHC evaluate patient portals?

BVCHC plans to evaluate the patient portal implementation through patient satisfaction surveys and by comparing responses between groups of registered portal users and patients who are not using this resource. As portal enrollment and use increase, BVCHC is also planning to examine whether use of the portal results in a reduced burden on the BVCHC call center.

Why do medical assistants use patient portals?

Medical assistants promoted the patient portal as a way for patients to establish a direct line of communication with their provider. Patients registered with the portal can avoid using the BVCHC call center, which receives a large volume of calls.

What are the limitations of the selected EHR and patient portal?

Limitations of the selected EHR and patient portal, including secured messaging communications with patients in languages other than English, with the exception of patient education materials.

What is NextGen HIE?

Facilitating the subsequent implementation of the NextGen Health Information Exchange (HIE) among other area practices also under the NextGen Umbrella to enhance continuity of care for patients and provide a common engine and system interfaces for use by participating practices, local laboratories and imaging facilities, hospitals, and consulting providers within the NextGen HIE network.

What is a message sent to a patient's e-mail address?

A message is instantly delivered to the patient’s e-mail address encouraging him or her to complete the second step of the patient portal enrollment process. Processes are also being put in place to allow patients to complete enrollment while on-site during a visit.

What is BVCHC portal?

BVCHC found it helpful to designate point persons for portal enrollment, such as medical assistants, to engage patients one on one. Consequently, providers are not burdened with the enrollment process, but they can encourage patients to use the portal. Moreover, assigning a dedicated triage nurse to serve as the gatekeeper for messages coming through the portal has eased provider concerns about email volume and time required for patient communication.

What is N#EHR?

Patient-Specific Education Resources.#N#EHR has an integrated patient education tool that allows clinical staff to search and select from more than 600 summaries on diagnoses and symptoms and more than 1,000 medications. Materials, which are available and English and Spanish, can be printed out and reviewed with patients at the time of the visit.

What is the MyWellness portal?

The clinic has an online platform, MyWellness patient portal, that allows patients to play an active role in their own health care. On the portal, patients can communicate with their doctors, make appointments, check lab results, order medication, and access their health information even when the clinic is closed. The online portal allows even those patients without cell phones or computers to communicate with their health team from a public library. The problem? Few of the clinic’s patients were using the service: as of January, 2018 only 4 percent were enrolled in and active on MyWellness patient portal.

What are the benefits of portals?

At first trainings stressed the benefits of increased portal use: 1 Enhanced patient/medical team communication 2 Improved patient awareness and management of health conditions 3 Fewer patient phone calls and walk-ins

Evaluation Of Thyroid On Chronic Hepatitis C Virus Cirrhotic Patients

Egyptian Chronic Hepatitis C Virus Cirrhotic Patients Complicated with Portal Hypertension Waseem M. Seleem MD, Fady M. Wadea MD Internal Medicine Department, Faculty of Medicine, Zagazig University, Zagazig, Egypt.

Portal Vein Thrombosis On Patients With Liver Cirrhosis

Portal vein thrombosis in patients with liver cirrhosis: insights to risk factors, clinical presentation and outcome Afifi F. Afifi 1, Osama M. Basha 1 , Fady M. Wadea 1, Abdelaziz E. Samack 2, Raghda Abd-elatif Hafez 3 1- GIT and hepatology unit, Internal Medicine department, Faculty of Medicine, Zagazig University.

Risk Factors, Clinical Presentation And Outcome

all › 41 Reads Download Add supplementary resources Recommend Portal vein thrombosis in patients with liver cirrhosis: insights to risk factors, clinical presentation and outcome Article in International Journal of Advanced Research 3 (12):1539-1548 · December 2015 1st Afifi F Afifi 2nd Osama Basha 6.99 · Zagazig University + 1 3rd Fady Maher Zagazig University Last Raghda Abd Ellatif Hafez 16.2 · Faculty of medicine/Zagazig University.www.zu.edu.eg Show more authors 3 elements are still missing.

Portal Cholangiopathy

INTRODUCTION Portal biliopathy (PB) is a clinical condition defined as the presence of abnormalities in the biliary tree (including biliary tree and gallbladder) in patients with non-cirrhotic/non-neoplastic extrahepatic portal vein obstruction (EHPVO) and portal cavernoma (PC) [1].

International Journal Of Advanced Research

than control group but in patients with early stages of liver cirrhosis, no differences in their levels was found between the 2 groups.

Doppler Ultrasound

of the portosystemic stent. While portal venography is excellent at demonstrating stent patency, Doppler ultrasound allows visualization of blood flow within the stent, portal system and hepatic venous system without the need for radiation and contrast injections. According to Boyer,23 TIPS dysfunction occurs in about 80% of treated patients.

Paper

Introduction Electronic Health Record (EHR) compliance is expected to achieve better clinical outcomes, improved population health outcomes, increased transparency and efficiency, empowerment of individuals, and more robust data for research on health systems (Health IT).

Who presented the outcomes to the DHS Executive Clinical Operations Committee and the California OpenNotes Consortium?

In December 2018, Dr. Abhat presented the outcomes to the DHS Executive Clinical Operations Committee and the California OpenNotes Consortium.

What did it mean when the medical records staff closed the window?

It was lunch time, which meant the Medical Records staff had closed the window and the weary people in line could expect an extra hour’s wait. Some were on crutches; others had babies and children in tow. There was nowhere to sit down, and patients were frustrated, Abhat recalls. “As usual, everyone in the line was angry and annoyed,” she said. “It definitely gave me pause.” And that’s how the idea of a new way for patients to get their medical records was born.

What is OpenNotes app?

First, they spent time explaining what OpenNotes was. It may sound like an app or software “or someplace in the sky where medical records are stored ,” as one staff member said, but it’s not: It’s a movement to make healthcare more transparent “by urging doctors, nurses, therapists and others to invite patients to read the notes they write to describe a visit.” In other words, Open Notes. As one radiology journal recently pointed out, studies have linked this practice to “improvements in patients’ understanding of their health, promotion of shared decision making and patient-provider communication, and, ultimately, improvements in patient outcomes.”

How many patients does LA County DHS care for?

The nation’s second largest municipal health system, the LA County DHS cares for more than 600,000 patients annually, 80 percent of whom receive public insurance through Medi-Cal. The organization is a leader in trauma and burn care as well as chronic disease management. No one is turned away: Its doctors, nurses and other employees work around the clock to take care of patients who are low-income, uninsured, homeless, speak little or no English, and/or have disabilities or substance abuse problems.

Where was OpenNotes conducted?

In the original evaluation and demonstration study on OpenNotes, conducted at health systems in Washington, Pennsylvania and Massachusetts in 2010, researchers found physicians feared that turning over their medical notes to patients would result in an additional burden on providers.

Who was the first doctor to use OpenNotes?

Dr. Abhat was one of the very first doctors to use OpenNotes because she was part of the original pilot study on it when she was a provider at Harborview Medical Center at the University of Washington in Seattle.

Is there still a line for medical records?

There were still lines for Medical Records, but they were smaller. Meanwhile, physicians reporting hearing moving testimonies from their clientele about the new technology.

What is the Swansea Bay Patient Portal?

Online portal making a big difference to rheumatology patients - 29 June 2021 Calls to a helpline run by a Swansea Bay service have fallen dramatically as patients can now find out what they need to know for themselves.The Swansea Bay Patient Portal is a secure online record that allows people to view their blood test results and clinical documents, as well as being able to tap into a library… Read More

What is patients know best?

Interacting with Patients via Patients Know Best – A student’s experience​ - Interacting with Patients via Patients Know Best - A student's experience Leicester Medical School has been using Patients Know Best since 2014 to teach their students how to conduct online consultations as well as skills such as shared care planning and remote communication. Since 2020, students have been invited to submit reflective essays about their experience of using online tools… Read More

What is the PKB dermatology service?

Transforming the face of traditional dermatology services - The Dermatology Service at Singleton Hospital is using the PKB personal health records platform (or patient portal) to make it more convenient for patients to access ongoing care and treatment. Read More

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Catalysts For Change

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In our 2018 cycle of Catalyst, clinic staff learned about human-centered design and used these strategies to boost patient engagement with its MyWellness patient portal. The first step was to create a team of staff members to take the lead on the project. The team, dubbed “MyWellness Portal Champions,” included two clerks (f…
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Seeing The Problem from A Patient and Staff Pov

  • First, the team wanted to understand the experience of both clinic patients and frontline staff. To do this, they conducted interviewswith patients as they enrolled on the portal, and the frontline clerks who registered clinic patients. The team created journey mapsof both the patients’ and the clerks’ experience with the enrollment process. Mapping the experience of these participants hel…
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Finding What Works

  • The clinic hosted a health agency-wide summit to discuss the issue, and share information about enrollment barriers and brainstorm potential solutions. They considered ways of refining messaging to patients to encourage enrollment, for example. But during discussions with colleagues, the team identified what turned out to be a key solution, the “opt out” strategy, whic…
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Educating Patients and Staff Alike

  • Front desk staff began implementing the strategy, generating an email invitation for portal enrollment when a patient registered at the clinic. The team educated staff and patients alike about the process, and the value of portal enrollment. They installed two enrollment stations in the clinic waiting room, so patients could enroll on site, with assistance from clinic staff, and IT …
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Spreading The Word

  • The team began to spread the word about its program to other primary care clinics in the Department of Health Services. They created a guide, “All Hands on Deck for MyWellness Portal Toolkit,” which outlines steps to increase portal enrollment. They pitched the Toolkit to leadersat all primary clinics at LAC + USC Medical Center. The Toolkit is now being used at clinics through…
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Results

  • When Primary Care Adult West launched All Hands on Deck for MyWellness Patient Portal in January, 2018, patient enrollment in the portal was 4 percent, or 800 out of approximately 20,000 patients. After the program was implemented, enrollment increased steadily. By July, it had reached 7 percent; it was 8 percent by August, and 9 percent by the end of November, 2018. Acc…
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Lessons Learned

  • Barbara Rubino underscores the importance of assembling a dedicated team to spearhead the project. She says she took a step back and let the frontline staff on the team, MyWellness Portal Champions, comprised of two clerks and a nurse, take the lead. “They rose to the challenge beyond all expectations,” according to Rubino. “They implemented the project here, and they are …
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Next Steps

  • At the Adult West clinic, staff will continue to enroll patients using the All Hands on Deck “opt out” strategy, and encourage patients to use the MyWellness enrollment stations. They will continue to play videos about portal enrollment in patient waiting rooms. They also plan to create informational materials targeted to specific patients and locations, and to involve patients in th…
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