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How do I contact BMC's patient information department?

For information and/or updates about a patient's condition, family members and friends may call Patient Information at 617.638.6800 . Information about BMC's Patient Financial Assistance. There are three outpatient pharmacies on BMC's campus.

What services does BMC offer to its patients?

There are three outpatient pharmacies on BMC's campus. Telephone service is available for most patients throughout the hospital providing incoming and local outgoing calls at no charge. Long-distance calls may be placed with the carrier of your choice and will be billed to you directly by that carrier.

What should I do if I have an issue with BMC?

If you are experiencing an issue with your care or experience at BMC, please contact Patient Advocacy . We welcome your comments about your experience at Boston Medical Center and are here to help you resolve any issues that arise in a neutral and non-threatening way.

What is BMC’s policy on visitors to the hospital?

Patients will be asked to wear masks for the entire time they have visitors in their rooms. BMC is committed to ensuring that all visitors enjoy full and equal visitation privileges consistent with patient preferences.

About Your Hospital Visit

Thank you for choosing Boston Medical Center for your care. To learn more about what you can expect during your hospital visit, please read our Patient Guide.

Banking Facilities

Four full-service ATMs are located throughout the hospital for your convenience.

Bill Payment

You may pay an existing bill online, through your MyChart account or Guest Pay, or by phone using a debit or credit card by calling 617.414.5155.

Gift Shops - CLOSED

The Menino Outtakes Gift Shop is where patients and visitors may purchase expanded beverage options including coffee and lattes, gourmet sandwiches, parfaits, assorted salads as well as flowers, balloons, books, newspapers, magazines, cards and more.

Information Desks

Information desks are located throughout the hospital buildings, near many of the major entrances. Desks are staffed with knowledgeable staff that can help answer any questions.

Medical Records

Visit Patient Privacy for more information on how to request a copy of your medical records.

Pastoral and Spiritual Care and Chapel

Please ask your nurse if you'd like to have a chaplain or clergy members visit you. Religious services are televised on the hospital's internal channel 6, which also lists the times of the services, the names of chaplains and their telephone numbers.

If you know the name of the healthcare provider or department at Boston Medical Center..

Please call the provider or department directly. Please use our online Directory of Physicians & Specialists or visit our Specialty Care listing to locate the department´s website to find the appropriate phone number for your call.

Referral Forms

These forms are provided for you to expedite the appointment scheduling process. A completed form is required to schedule these appointments. Please print out the form and have the referring physician complete it and fax to: 617.638.6756.

What is the phone number for patient financial services?

Patient Financial Services. If you have questions about your health coverage or about paying your bill, please call 617.414.5155. A financial counselor will be available to assist you. You can also visit the office which is located in the basement of the Yawkey Building. Learn more >.

What is medical records office?

The Medical Records Office is available to help you obtain a copy or request that your health information (medical records) be sent to another healthcare facility/provider, insurance companies, attorneys, or another individual, etc. Learn more >.

What is a patient family advisory council?

The Patient Family Advisory Council is a volunteer committee made up of patients and family members with the goal of enhancing partnerships between the hospital and patients/family members by encouraging patient-centered care.

Where are the pharmacies in Boston Medical Center?

In addition, a Specialty Pharmacy is located on the second floor of the Moakley Building.

What is the Medical-Legal Partnership?

The Medical-Legal Partnership | Boston allies healthcare providers with lawyers to improve the health and well-being of vulnerable populations. Combining the strengths of law and medicine, MLP | Boston ensures that patients' basic needs – for housing, food, education, healthcare and personal and family stability – are met.

Emergency Department Entrance Open only For Emergency Department Patients

• In order to help keep our patients and staff safe, the Emergency Department entrance is reserved for ED patients only. Patients with appointments in other buildings should enter through the front entrance of the building in which they have an appointment, on the Harrison Ave. side of the building. Let us help you find your way. Search by a doctor, ...

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Deliveries of Mail and Flowers

Infectious Diseases