blue cross complete michigan patient login

Is Blue Cross Medicaid Managed Care in Michigan?

A Medicaid and Healthy Michigan Plan Managed Care Health Plan Blue Cross Complete of Michigan is a managed care health plan contracted by the state of Michigan. We help Medicaid members get the health care they need in 32 Michigan counties across the state.

What are the benefits of Blue Cross complete of Michigan?

Blue Cross Complete of Michigan members have a wide range of benefits, including: Preventive and routine health care such as doctor visits, vaccines and more Medical supplies, like diabetes test strips Urgent and emergency care Medicines Transportation to and from covered medical services

How do I find a doctor for Blue Cross complete?

While Blue Cross Complete doesn't require referrals, we recommend you talk with your primary care doctor to coordinate care. We can help you find a doctor. If you need help coordinating your care, call Customer Service at 1-800-228-8554 (TTY: 1-888-987-5832 ). You can also talk with your doctor about care management services.

Who is © Blue Cross complete of Michigan LLC?

© Blue Cross Complete of Michigan LLC is an independent licensee of the Blue Cross and Blue Shield Association. State and Federal Privacy laws prohibit unauthorized access to Member's private information. Individuals attempting unauthorized access will be prosecuted.

Important announcements and events

The flu shot is the number one way to protect against the flu. That's why it's important to get vaccinated every year.

Member tools and tips

Find important health plan information in the Member Handbook (PDF). View recent Updates to the Member Handbook and COVID Benefits (PDF) and the Notice of Privacy Practices and Member Rights and Responsibilities (PDF).

Blue Cross Complete Mobile App

Access your account anytime, anywhere. The Blue Cross Complete mobile app keeps you up-to-date on your health care information. You can update your member information. You can also find doctors and hospitals. And, you can see a list of your current medications.

What you can do with your account

Here are just a few of the things you can do with your account at bcbsm.com:

Need to make changes to your plan?

If you've had certain life events you may be able to make changes to your current individual or family plan. Learn what life events qualify to make changes.

Looking for quick answers to your questions?

Give MIBlue Virtual Assistant a try. Just log in to your online account or use the BCBSM app and select the virtual assistant icon in the upper right corner to help you:

What happened to Member Secured Services?

You might have noticed that when we redesigned your account, we also renamed it. Or rather, we removed the name "Member Secured Services." We're working to make health insurance clear and simple for you, the customer. You'll still have everything you need to manage your health plan online, but it's no longer a separate destination.

What are the benefits of Blue Cross Complete of Michigan?

Blue Cross Complete of Michigan members have a wide range of benefits, including: Preventive and routine health care such as doctor visits, vaccines and more. Medical supplies, like diabetes test strips. Urgent and emergency care.

How to contact Blue Cross Complete?

A list of programs and services available to you can be found in the Benefits Snapshot (PDF). For additional questions, call Customer Service at 1-800-228-8554. TTY users, call 1-888-987-5832. Some services require your doctor to submit a request to Blue Cross Complete to treat your condition.

Does Blue Cross require referrals?

While Blue Cross Complete doesn't require referrals , we recommend you talk with your primary care doctor to coordinate care. We can help you find a doctor. If you need help coordinating your care, call Customer Service at 1-800-228-8554 (TTY: 1-888-987-5832 ).

Can Blue Cross Complete members get pharmacy benefits?

Blue Cross Complete members are eligible for pharmacy benefits . Pharmacy benefits can be used to fill select prescription and over-the-counter medicines at a participating network pharmacy. Visit the pharmacy page for an in-depth look at your pharmacy benefits.

What this means for you

As a member, you now have the ability to share your health information with third-party apps.

Claims and other health information

Clinical data collected while providing case management, care coordination, or other services to you

Covered entities and HIPAA enforcement

The U.S. Department of Health and Human Services’ Office for Civil Rights, or OCR, enforces the HIPAA Privacy, Security, and Breach Notification Rules. Your Blue Cross health plan is subject to HIPAA as are most health care providers, such as hospitals, doctors, clinics, and dentists.

Apps and privacy enforcement

An app generally will not be subject to HIPAA. An app that publishes a privacy notice is required to comply with the terms of its notice, but generally is not subject to other privacy laws. The Federal Trade Commission Act protects against deceptive acts, such as an app that discloses personal data in violation of its privacy notice.

Interoperability - Payer-to-Payer Data Transfer Request

On March 9, 2020, the Department of Health and Human Services (HHS) released final rules outlining standards for interoperability and the secure exchange of health information.

Questions?

Privacy issues: To report a concern or if you think your protected health information has been compromised, please call 1-800-552-8278 or email privacy@bcbsm.com. Don't include any protected health information in your email.