when handling an incoming telephone call regarding a patient progress report, you should ________.

What happens if you handle an urgent patient phone call incorrectly?

Inappropriate handling of an urgent patient phone call may result in devastating consequences if not anticipated and prevented. Telephone triage systems, or appropriate redirection of calls, can play an integral role in managing patient phone calls at outpatient clinics.

Does a standardized telephone system improve patient–physician communication?

Conclusion A standardized telephone system and pathway can be an effective way to improve upon patient–physician communication outside of the clinic, provide a safeguard for addressing emergent and urgent patient phone calls, and potentially improve patient and employee satisfaction.

Why is patient–physician communication important in the outpatient setting?

Introduction Optimal patient–physician communication in the outpatient clinical setting is critical for safe and effective patient care. The manner in which patient telephone calls are addressed has the potential to affect health outcomes and patient satisfaction (1,2).

When you receive or place a phone call your message should be?

When you receive or place a phone call, your message should be logical and free from ambiguity. Which of the following Cs of effective communication does this demonstrate? Which of the following types of telephone calls can a medical assistant resolve?

When answering a phone in a patient's home what should you do?

Office etiquette: Answering patient phone callsYou only have one chance to make a first impression. ... Answer all incoming calls before the third ring.Answer warmly, enthusiastically, and professionally. ... Identify yourself and our office immediately. ... Speak softly. ... Maintaining patient confidentiality is a top priority.More items...•

How do you handle a patient phone call?

Here are some of our best tips and tricks about new patient phone calls:Don't ignore the phone. ... Don't put newbies on the phone especially over lunch when call volume will be at its highest and you are most likely to have new patients trying to schedule. ... Do answer your phone with a smile.More items...

Which of the following recommendations are to be followed when answering the phone?

Phone EtiquetteAnswer the call within three rings.Immediately introduce yourself.Speak clearly.Only use speakerphone when necessary.Actively listen and take notes.Use proper language.Remain cheerful.Ask before putting someone on hold or transferring a call.More items...•

When placing a call to a patient with medical information if you reach the patient's answering machine what should you do?

When placing a call to a patient with medical information, if you reach the patient's answering machine, what should you do? Leave the practice name only if the reason for the call is not easily identifiable, your name, and your phone number; if unsure, try calling back at another time.

How should a medical assistant answer the phone?

0:041:58Administrative Skills for the MA - Answering the Telephone ...YouTubeStart of suggested clipEnd of suggested clipRemember to always speak in a polite professional manner if the caller fails to provide their ownMoreRemember to always speak in a polite professional manner if the caller fails to provide their own name request. It and write it down may ask who's calling. Please confirm the reason for the call mrs.

When the phone rings in the office someone should answer each line as soon as possible at least?

When the phone rings in the office, someone should answer each line as soon as possible, at least: by the third ring.

What are the 7 telephone ethics tips?

7 tips for great telephone etiquetteAnswer right away. ... Know who to transfer the call to. ... Practice makes perfect. ... Politely ask for permission to place a caller on hold. ... Offer a one-call resolution. ... Provide your undivided attention. ... End the call properly.

What are the essential rules of phone etiquette?

5 Important Rules of Proper Telephone EtiquetteAnswer as Quickly as Possible. How quickly, or slowly, you answer a phone call greatly impacts the caller's perception of your company. ... Be Prepared. Those answering your phones should be prepared ahead of time. ... Connect the Caller to the Proper Person.

Which of the following is an telephone etiquette?

Smile - it shows, even through the phone lines; speak in a pleasant tone of voice - the caller will appreciate it. Ask the caller for their name, even if their name is not necessary for the call. This shows you have taken an interest in them. If the caller has reached a wrong number, be courteous.

What is the first thing the medical assistant should do when answering a telephone call?

Chapter 13QuestionAnswerThe first thing you should do when answering the telephone is___________.Identify the medical office and yourselfTelephone calls that require the physicians personal attention include___________.Patient requests to discuss abnormal test results48 more rows

Is a telephone call HIPAA compliant?

Phone calls to patients are HIPAA compliant provided the nature of the phone call falls within the reasons for which a patient is considered to have given their consent. If a phone call to a patient relates to any other subject, the Covered Entity must have consent from the patient before making the call.

Which of the following guidelines should you follow when placing an outgoing telephone call?

What should you do before placing an outgoing telephone call to a patient.verify correct phone number.allow enough time for someone to answer.ask if you have called at a convenient time.

Question

The appropriate way to address a patient with a last name that is difficult to pronounce is to ____.

Question

Your first priority when responding to a complaint of an angry patient is to ____.

Why is it important to make a first phone call with a patient?

The first phone call with a potential patient is an important opportunity to set the tone for future interactions. It is your chance to build an image of professionalism and make the caller more confident in your ability to address his or her needs.

What is the first contact a new patient will have with your medical practice?

The first contact new patients will have with your medical practice is with the person answering your phones. If this experience does not go well, the chances are that prospect will not call back, or worse, may even tell other prospects about their not-so-happy first experience with your practice.

What are some mistakes to avoid when handling phone calls?

Here are some of the common mistakes to avoid while handling phone calls so you do not lose patients or cause frustration. 1. Offering Too Many Options: Callers are typically in a rush when they call, and they do not like being overwhelmed.

Why is it important to make a good first impression on a phone?

It is important to make sure that the first impression you make on the phone when someone calls your office is as strong. Phone etiquette is important.

Why do you have to answer your phone before the third ring?

Be Quick: The rule of thumb is that they must answer your phone before the third ring in order to not annoy your callers . The longer they let your phone ring before answering it, the more agitated your callers are likely to grow. Remember, the first impression means a lot. 2.

What percentage of people will choose a competitor after a negative phone experience?

According to a study by Marketing Land, 74 percent of people will likely choose a competitor after a negative phone experience. The most important step in any phone experience is the way the phone call is answered.

What is call handling?

Call handling is a process, from start to finish, of greeting the patient, listening to the problem, offering a resolution, or an appointment, and saying goodbye to the caller. Efficient call handling is all about having a healthy conversation, and conversations with patients are critical. After all, conversations strengthen relationships, ...