web based portal technology to coodinate patient care

by Logan Lockman 9 min read

Patient Portal Implementation Improves Quality of …

35 hours ago Feb 07, 2018 · For many patients, the use of Web-based information and electronic communication is “second nature”; consequently, they are comfortable using the portal. As one clinician observed, “Lots of patients are accustomed to using electronic communication now. They don’t want to have to pick up the phone anymore.”. >> Go To The Portal


Information and communications technologies (ICTs) that facilitate the sharing and exchange of information between patients and their clinical teams’ members are a key aspect of patient-centered care. One such technology that equips patients with tools to interact with their clinical teams is the Web-based patient portal.

Full Answer

What's new in patient web portals?

Feb 07, 2018 · For many patients, the use of Web-based information and electronic communication is “second nature”; consequently, they are comfortable using the portal. As one clinician observed, “Lots of patients are accustomed to using electronic communication now. They don’t want to have to pick up the phone anymore.”.

Why do healthcare organizations use web-based portals?

4.4 (359) Visit Website. Part of RXNT's cloud-based EHR system, the Patient Portal tool boosts patient satisfaction, expands doctor-patient communication, and improves convenience. Empower your patients to schedule appointments, send secure messages, review lab results, sign documents and forms, and pay bills online.

Do electronic patient portals improve patient care?

Apr 07, 2017 · Efforts aimed at health care reform and continued advances in information technologies have increased interest among providers and researchers in patient web portals. Patient portals are web-based, patient-centered health care information systems linked to a patient’s electronic medical record. 2, 3 A patient portal is a password-protected ...

How does patient-physician communication change with patient portal?

Nov 26, 2012 · As part of a patient portal, institutions may offer patients (typically web-based) access to selected clinical data that is governed by the respective institutions as part of the patients’ EHR. The patient can then access clinical data, read and print it, or integrate it into any (electronic or paper-based) type of patient-owned record.

What is patient portal technology?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits. Discharge summaries. Medications.Sep 29, 2017

How does patient portal improve patient care?

A patient portal is a website for your personal health care. The online tool helps you to keep track of your health care provider visits, test results, billing, prescriptions, and so on. You can also e-mail your provider questions through the portal. Many providers now offer patient portals.Aug 13, 2020

What's one way that technology can be used to facilitate patient communication and care coordination?

Web-based communication tools can aid in collaborative decision making and patient–provider communication by offering a means for patients to establish goals, view test results and medications, and identify care team members.Sep 13, 2018

What are the advantages of providing Internet access to patients with a patient portal?

The patient portal is a secure online website providing patients 24 h access to the EHR, designed to facilitate patient engagement, increase self-management, improve patient and health provider communication outside of face-to-face visits, increase patient satisfaction from care received, and result in better clinical ...Aug 1, 2018

How do patient portals improve nursing practice?

Engaging patients in the delivery of health care has the potential to improve health outcomes and patient satisfaction. Patient portals may enhance patient engagement by enabling patients to access their electronic medical records (EMRs) and facilitating secure patient-provider communication.

How do patient portals contribute to patient centered care?

Further, portals help providers educate their patients and prepare them for future care encounters. When patients have access to their health data, they are better informed, and have the potential to generate deep and meaningful conversations regarding patient wellness during doctor's appointments.May 13, 2016

What types of technology can be used to support collaboration in healthcare?

Here are a few examples:
  • Business Process Management. BPM software, when integrated with document management, can link the entire healthcare organization together, so that every individual piece of data can be found in one platform. ...
  • Mobile Apps. ...
  • Electronic Form Software. ...
  • Integrated Technologies. ...
  • Electronic Signature.
Oct 10, 2017

What technologies are used in hie?

HIE technologies include direct messages, transfer of care, and event notification services. From the patient perspective, personal health records, secure messaging, text messages, and other mHealth applications may coordinate patients and providers.May 23, 2018

How communication technology is used in healthcare?

Use of technology in healthcare has moved from traditional face-to-face time between nurses and physicians to communication through technology such as the electronic health record, computerized provider order entry, email, and pagers.

What are the advantages of patient portals to the patient and to the healthcare facility quizlet?

The patient portal supports two-way communication, which allows the patient to work with physicians between patient visits, request appointments, and receive reminders. These reminders can be for appointments, need for follow-up, and more.

What should be in a patient portal?

A robust patient portal should include the following features:
  • Clinical summaries.
  • Secure (HIPAA-compliant) messaging.
  • Online bill pay.
  • New patient registration.
  • Ability to update demographic information.
  • Prescription renewals and contact lens ordering.
  • Appointment requests.
  • Appointment reminders.

What safeguards are included in patient portals and PHRS to help patients and healthcare professionals ensure safety?

Patient portals have privacy and security safeguards in place to protect your health information. To make sure that your private health information is safe from unauthorized access, patient portals are hosted on a secure connection and accessed via an encrypted, password-protected logon.

Find the best Best Web-Based Patient Portal Software. Compare product reviews and features to build your list

Find the best Best Web-Based Patient Portal Software. Compare product reviews and features to build your list.

SimplePractice

SimplePractice is built to simplify the business side of private practice. Automate your billing, easily file insurance claims, and streamline your client communication with the Client Portal. Enable Online Booking to let your clients easily request appointments, and then approve or deny all requests.

IntakeQ

IntakeQ provides beautiful and secure electronic intake forms for health professionals, enabling them to offer an amazing onboarding experience, while also optimizing and streamlining the intake process.

Health Cloud

See how Salesforce Health Cloud unlocks data from legacy systems of record and clinical systems, and gives healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire journeys. Learn more about Health Cloud

vcita

With an online self-service portal at their fingertips, your patients can take any action, any time. Make your patients' life easier by letting them book appointments, pay for consultations & treatments, share documents and so much more. And they don't need to be tech savvy, it's super simple and friendly! Learn more about vcita

TheraNest

EHR software with Wiley Planners add-on, Telehealth for online therapy, mobile app, client portal, DSM/ICD codes, progress notes, treatment plans, discharge notes, review & co-sign notes, custom forms. Billing features: PQRS, claims & ERA/EOB, superbills, credit card service, batch invoice/claims. Sync with Google/iCal.

CareCloud

CareCloud, Inc. brings disciplined innovation to the business of healthcare. Our suite of technology-enabled solutions helps clients increase financial and operational performance, streamline clinical workflows, and make better business and care decisions.

Is the portal easy to use?

It’s really very easy to use. If you use the Internet, you’ll most likely find the portal helpful and easy to navigate. They found that it is particularly persuasive when providers encourage patients to use the portal because patients trust providers and value their opinions.

When did PHMG start patient portal?

PHMG launched the patient portal in early 2010. As a first step, the physician champion piloted the portal for about 6 months before it was implemented in one clinic at a time. According to the physician champion, implementation was “easier than expected because everyone was already comfortable with eClinicalWorks, ...

What are the challenges of the portal?

One major challenge with the portal is the multiple step registration process . Patients provide their e‐mail address at the front desk and are given a password to register from home. Some patients fail to complete the registration process after leaving the clinic. Remembering and managing passwords and managing family accounts are also challenging for patients. For example, a parent may log in for one child and then ask questions about a second child. For providers and staff, a challenge is that there is no way to know whether a Web‐enabled patient actually uses the portal and there are no read receipts to confirm that patients have read a message.

When did PHMG implement EHR?

In 2007 PHMG implemented an EHR system, eClinicalWorks, as part of a strategy to improve quality of care and facilitate coordination of care across its multiple clinic locations. In preparing for implementation, PHMG proceeded with:

What is the PHMG strategy?

PHMG had a strategy of ensuring that patients hear about the portal from multiple sources during each clinical visit. To execute this strategy, PHMG used several methods of communication, including:

Why do healthcare organizations use portals?

For instance, some healthcare organizations use web-based portals to better manage and track their operations processes.

What is a web portal?

As an emerging but valuable tool for the healthcare industry, web-based portals provide enhanced access to information and a more actionable view of a healthcare organization’s metrics, while simultaneously facilitating administrative, compliance and other tasks that optimize operations. When healthcare organizations leverage portals in a business context, they can monitor, track and report on key operations, allowing them to improve essential processes that ultimately support enhanced patient care delivery and promote organizational viability.

How does eHealth portal work?

There is an increased interest in the adoption of e-healthcare solutions and the fundamental change on how patient records, service provider communications, and appointment scheduling can be delivered. An e-Health portal is a secure online web portal that gives patients convenient, 24-hour access to personal health information from anywhere via an Internet connection, often “tethered” to their integrated electronic health records. 1 e-Health portals save the patient time, also keep them organized, up to date, and deliver a higher overall level of convenience—e.g., no longer needing to return to their healthcare provider to gather results or make calls to book a follow-up appointment. e-Health portals offer benefits for not only the patients, but to service providers and staff as well. For example, when patients have to call to schedule appointments and office lines are busy, it interrupts the overall flow of patient care and can have a negative impact on clinic productivity and revenue. 2 From the service providers’ point of view, hence, the electronic appointment booking system through e-Health portals has clear potential for benefits including reduced appointment no-show rates, increased staff satisfaction, reduced staff time spent on booking patient appointments, and increased patient satisfaction and convenience. 2

What is MyHealthPortal?

To facilitate a robust application development and maintenance process, MyHealthPortal has been implemented through adopting modern popular enterprise application development design patterns, tools, and frameworks. The primary components of each layer of the portal application were built using Microsoft’s enterprise web application development technology and frameworks. These technology and frameworks include .NET Core framework which is a cross-platform implementation for running websites, services, and console apps on Windows, Linux, and macOS. Other technologies are ASP.NET d for building the overall architecture of the portal, ADO.NET e for implementing and housing data layer handling engine through Entity Framework (EF) f concept, Dynamics CRM for integrating backend data-driven functionalities, Active Directory for LDAP based user authentications, and C# programming language for implementing the operational and business logics and integrating various components of the portal together.

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM is a customer relationship management package that allows businesses to integrate data-driven software solutions in pursuit of improving interaction between their customers. 32 Dynamics CRM is customizable with Microsoft’s proprietary (.NET based) framework. 32 It offers modules for sales force automation, marketing automation and customer service and support with access anywhere over the web. The service is highly secure with a 99.9% financially backed uptime level agreement. 32

What is an AD?

Active Directory (AD) is a directory service developed by Microsoft that provides the foundation for distributed networks built on Windows 2000 Server, Windows Server 2003 and Microsoft Windows Server 2008 operating systems that use domain controllers. 42 Active Directory stores information about objects on the network and makes this information easy for administrators and users to find and use. 42 For example, Active Directory stores user information, such as name, password, address, telephone numbers, and so on, and enables other authorized users on the same network to access this information. It also includes (i) a set of rules, the schema, to define the classes, objects, attributes, and constraints/limits on objects, (ii) a global catalog containing information about every object in the directory, (iii) a query and indexing mechanism to retrieve and access objects and their properties, and (iv) a replication service to distribute directory data across the network. 42

How many hospitals does Kaiser Permanente have?

Kaiser Permanente is the world’s largest not-for-profit integrated delivery system. It operates 39 hospitals and has more than 700 medical offices, with over 300,000 personnel, including more than 80,000 physicians and nurses. 46