us careways patient portal

What is the careways patient outreach program?

Through the Careways patient outreach program, our care coordinators act as confidants, advisors, and coaches to better understand and anticipate member needs, help navigate member care, and improve their satisfaction with the healthcare experience.

What can I do with my USA health portal?

You also can view or cancel upcoming appointments, message your provider directly, see your visit history, and access medical records. If you do not have an account, talk with your USA Health provider about creating one. The location where you receive treatment determines which portal you use.

What determines which portal I use for my medical records?

The location where you receive treatment determines which portal you use. If you receive care at multiple locations (for example, if your primary care provider is at USA Mobile Diagnostic Center but you receive specialty care at Neurology Specialists), you may have records in both portals.

When will I be able to log on to the patient portal?

While patients may be able to log on to the Patient Portal and explore it during the weeks leading up to the transition to MHS GENESIS, the Patient Portal will not be active until September 7, 2019.

First-of-its-kind urgent care in an airport

We are the first full-scope urgent care that also offers Occupational Health services, X-rays, lab testing, virtual care, and onsite prescriptions to be located inside of an international airport.

Providers

When you come in to our location or start a virtual appointment, you’ll be seen by one of our highly trained providers.

How long does it take to make an appointment with XpresCheck?

This should only take about 5 minutes, and you will get an email from XpresCheck confirming your appointment.

What is XpresCheck?

XpresCheck is committed to helping protect America's airports—and the health of everyone who passes through them—with fast, accurate COVID-19 testing right in the terminal. We offer several different COVID-19 tests for patients age 5 and older.

Is XpresCheck out of pocket?

All XpresCheck testing fees are out of pocket. If your test requires an outside processing lab, we will accept insurance information on your behalf to provide to the local lab for their processing fees.

When will I be able to start using the MHS GENESIS Patient Portal?

While patients may be able to log on to the Patient Portal and explore it during the weeks leading up to the transition to MHS GENESIS, the Patient Portal will not be active until September 7, 2019. At that time, patients may begin using the Patient Portal to message their care teams, see their medical notes, look at their lab and test results, and more. Only medical notes, messages and results from September 7, 2019, or later will appear in the Patient Portal.

When patients move, will their new military treatment facilities be using MHS GENESIS?

The Department of Defense has a multi-year plan for all military treatment facilities to transition to MHS GENESIS. CAL MED is in the second wave of military treatment facility to transition to MHS GENESIS. If patients go to a site without MHS GENESIS, their care teams will still be able to view their MHS GENESIS records through the Joint Legacy Viewer software. Patients should stay registered in RelayHealth and Tricare Online so that they can continue to use it if needed when they PCS.

What will I notice about what's new with MHS GENESIS?

With the MHS GENESIS Patient Portal, patients will now be able to directly request appointments and view provider notes. In addition, test and lab results will automatically appear in the Patient Portal.

What is the MHS Genesis portal?

The MHS GENESIS Patient Portal is a secure website for 24/7 access to your health information, including managing appointments and exchanging messages with your care team. Along with the new electronic health record, the MHS GENESIS Patient Portal launched at Fairchild Air Force Base (AFB) in February 2017 and and later at Naval Hospital Oak Harbor, Naval Hospital Bremerton, and at Madigan Army Medical Center. On September 7, 2019, MHS GENESIS went live at CAL MED and all of its clinics.

How is MHS GENESIS different from CAL MED's current electronic health record systems?

With MHS GENESIS, all patient records will be found in one single records system. In addition, for the first time ever, all military branches will use one electronic health records system so that no matter where patients receive their care, their records will follow them.