upstate.edu patient portal

What is upstate Family Health Center patient portal?

COVID Test Scheduling (Non-MyChart Patients) Upstate has now enabled the ability for online scheduling for COVID testing for non-MyChart patients. If you do not currently have an active Upstate MyChart Account or you are a patient new to Upstate Medical Unversity, please click here to schedule an appointment for a COVID test.

How do I sign up for the patient portal?

With MyChart you can securely: Review your Upstate lab test results. Request or cancel an appointment. Refill your medications. Send a message to your provider. Access your list of medications. Access your immunization records. Track your vital signs. Review your family medical records.

What services does upstate University Hospital offer?

A daily journal of health information for Upstate patients, families and friends. With Distinction. Meet some of Upstate's outstanding students and faculty. Admission Granted Podcast. What it takes to unlock acceptance and succeed in healthcare education.

How do I contact upstate University about a release?

SIGN UP NOW. COVID Test Scheduling (Non-MyChart Patients) COVID TEST SCHEDULING (NON-MYCHART PATIENTS) Are you a parent or guardian? Request access to a minor's record . If you are a parent calling to obtain a copy of your child's COVID-19 result, please call (315) 464-7813 or (315) 464-7832. You can also send an email to releases@upstate.edu.

See more

Upstate University Hospital 750 E. Adams Street Syracuse, NY 13210 Phone: 315 464-5540 Toll Free: 877 464-5540

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Contact Information

Hospital Operator: 315-464-5540 or Toll Free: 877-464-5540#N#Patient Information: 315-464-5158

Emergency Departments

Upstate University Hospital offers emergency services at two locations, both covered by the same medical staff. Additionally, Upstate offers extra specialities in emergency care—for pediatrics at our downtown location, and for seniors on our Community Campus.

What is advanced practice services?

Advanced Practice Services defines a level of practice that utilizes extended and expanded skills, experience and knowledge in assessment, planning, implementation, diagnosis and evaluation of the care required.

What is MD Direct?

MD Direct links your practice to Upstate University Hospital's support services. Facilitate medical care for your patients by accessing the professionals at MD Direct who value your time and specialize in exceptional customer service.

How do I sign up for the Patient Portal?

If you are a new patient, you automatically get a Portal account with a temporary password. Temporary passwords are only available for 48 hours. If this password expires you will need to get a new password from your Upstate Family Health Center office or call Portal Support at 315-624-9470

What if I forgot my username or password?

You will need to reset your username or password. There are two ways to update these Portal credentials:

Can I schedule an appointment on the Portal?

Yes. You are encouraged to use the Portal for appointment scheduling. Once you log into your Portal account, navigate to the "Appointments" section of the dropdown menu and submit your "New Appointment Request."

Can I request a prescription refill on the Portal?

Yes. You can request refills on the Patient Portal by clicking "Refill Requests" in the "Messages" section of the dropdown menu on the Portal homepage.

Can I ask my provider a question through the Portal?

Yes. The Patient Portal is a fast, simple and secure way to contact your Care Team with non-urgent medical questions. Click "Ask the Practice Team" to get routine matters addressed qucikly whether you're at home or on the go.

Can I get my lab results on the Portal?

Yes. You can view your lab results after your clinician publishes them. If your lab results are not posted on the Portal, they may not be final. You will receive an email when your results are ready for you to view.