umass mychart patient portal

How do I contact UMass Memorial Health MyChart patient support?

Call the UMass Memorial Health myChart patient support line at 855-UMass-MD or email mychartsupport@umassmemorial.org . You may also speak to any member of your care team at your provider’s office.

How do I verify my identity for a MyChart account?

We must verify your identity in order to grant you a myChart account. We can do so using the following methods: By calling the UMass Memorial Health myChart Patient Support Line (open Monday through Friday, 7 am to 8 pm) at 855-UMASS-MD (855-862-7763).

How do I contact MyChart support?

If you have trouble logging in or have any technical questions, please call MyChart Support at 855-UMASS-MD. If you have any questions about the content of the medical information you received, please call the Health Information Services Department (HIS/Medical Records) at 978-466-2233.

What is HealthAlliance-Clinton Hospital MyChart patient website?

The HealthAlliance-Clinton Hospital myChart Patient Website offers you a convenient and secure way to view medical information related to your inpatient stay including: Documentation - Access supporting medical information, Laboratory and Diagnostic (X-Ray) Test Results related to your inpatient stay

How to confirm if you have an account on UMass?

One way to confirm if you already have an account on our portal or not would be to use the "Forgot Password" link. Enter in your email address. It needs to match what we have listed in our database for you. Typically this would be your UMass email address if you are a student or employee.

How to request a release of information from UHS?

You can use the Patient Portal to request that UHS send your medical records to you, another medical provider/facility/institution, or insurance company. Login to your account and click the "Forms" tab. Under Section A: UHS Forms, click "Release of Information UHS.". Complete and submit the Release of Information form.

What to do if you forgot your password on Medicat?

Sometimes when people forget their username or password the main screen just sits there and spins and doesn’t give you an error message of ‘invalid password’ or something like that. Pain! We know! Try this…click on the ‘Login’ button…scroll down…enter your username and password from this screen. If it’s entered incorrectly, you will at least get an error message. If that is the case…use the ‘Forgot Password’ link and an email will be sent to you from MedicatAutoResponse@medicat.com. Check your spam folder if you can’t find it.

Questions?

Call the UMass Memorial Health myChart patient support line at 855-UMass-MD or email mychartsupport@umassmemorial.org . You may also speak to any member of your care team at your provider’s office.

Guidance in Using myChart

We offer these guides to help you have a successful myChart experience:

What is the phone number for MyChart?

If you have any questions about the content of the medical information you received, please call the Health Information Services Department (HIS/Medical Records) at 978-466-2233.

What is the phone number for the Health Information Services Department?

If you have any questions about the content of the medical information you received, please call the Health Information Services Department (HIS/Medical Records) at 978-466-2233.

New User?

myChart will be unavailable from 1am to 4am on the 2nd Thursday of each month for updates. We appreciate your understanding.

Pay as Guest (online bill pay)

Have a statement? Pay the bill online without having to log in to myChart