google authenticator app is not working with my patient portal account

by Delilah Hegmann 8 min read

Google authenticator not working? Try these fixes - Appuals

34 hours ago Under Get codes from Google Authenticator, do one of the following: If you are an Android user, click I have an Android phone. If you are an iPhone user, click I have an iPhone. Point your Android phone or iPhone at the QR code to scan and verify Google Authenticator's connections with your account and click Next. >> Go To The Portal


Note: Whenever you log on to NextGen Enterprise Patient Portal account you have connected with Google Authenticator mobile application, you must type a six-digit verification code. If you open the Google Authenticator mobile application, it will generate a new random code each time for you to use. Type the verification code and click Verify.

Full Answer

Why is my Google Authenticator code not working?

Each code is only valid for a short period of time. Try using a new code. In addition, make sure the time on your phone matches the time on your computer. You can also add your account again on your Google Authenticator app, verifying that you correctly entered your secret key.

How do I Sync my Google Authenticator with my Android device?

On your Android device, go to the main menu of the Google Authenticator app. Tap More Settings Time correction for codes Sync now. On the next screen, the app confirms the time has been synced. You should be able to sign in.

Why is the time on my Authenticator app not working?

This happens when the time is not properly synced with the Google authenticator app on your system. To fix this, you will have to simply sync time correction for codes from the settings menu of the application and it should be good to go.

How do I set the correct time on my Google Authenticator?

To set the correct time: On your Android device, go to the main menu of the Google Authenticator app. Tap More Settings Time correction for codes Sync now. On the next screen, the app confirms the time has been synced.

Why is my Google Authenticator not working?

My Google Authenticator codes don't work It may be because the time isn't correctly synced on your Google Authenticator app. To set the correct time: On your Android device, go to the main menu of the Google Authenticator app.

What do I do if my Authenticator app is not working?

If Google Authenticator app is not working, either on Android or iPhone, there may be a glitch with the time sync....Google Authenticator Codes Stopped Working? How to Fix This IssueSync the App's Time. ... Update the Authenticator App. ... Log In to Google Authenticator Using Back-Up Codes.

How do I set up Google Authenticator for patient portal?

Set up AuthenticatorOn your Android device, go to your Google Account.At the top, tap the Security tab. If at first you don't get the Security tab, swipe through all tabs until you find it.Under "Signing in to Google," tap 2-Step Verification. ... Under "Authenticator app," tap Set up. ... Follow the on-screen steps.

How do I resync Google Authenticator?

Resync Time on 2FA Google AuthenticatorGo to the main menu on the Google Authenticator app.Select Settings.Select Time correction for codes.Select Sync now.

How do I recover my Google Authenticator account?

Recover an accountSign in to your Google Admin console. ... From the Admin console Home page, go to Users.Click the user you want in the list. ... Click Security.Click 2-step verification. ... Click Get Backup Verification Codes.Copy one of the verification codes.Send the backup code to the user in an IM or text message.

How do I get the QR code for Authenticator app?

Go to the security verification settings screen. For information on how to get to this screen, see Changing your security settings. Check the box next to Authenticator app then select Configure. This brings up a screen with a QR code on it.

How do I get a QR code for Google Authenticator?

On your new phone, install the Google Authenticator app.In the app, tap Get Started.At the bottom, tap Import existing accounts?.On your old iPhone, create a QR code: ... On your new phone, tap Scan QR code.After you scan your QR codes, you get a confirmation that your Google Authenticator accounts transferred.

How do I add an account to Authenticator app?

Open the Microsoft Authenticator app, select Add account from the Customize and control icon in the upper-right, select Other account (Google, Facebook, etc.), and then select OR ENTER CODE MANUALLY. Enter an Account name (for example, Facebook) and type the Secret key from Step 1, and then select Finish.

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