umass memorial patient portal

How do I contact UMass Memorial Health MyChart patient support?

Call the UMass Memorial Health myChart patient support line at 855-UMass-MD or email mychartsupport@umassmemorial.org . You may also speak to any member of your care team at your provider’s office.

How do I Opt Out of the UMass student health insurance?

Submit the waiver by September 19 to opt out of the UMass Student health insurance. Due to the high volume of waivers received at this time, processing is taking longer than usual. Wellfleet and the UHS Patient Services team are working hard to get these processed as quickly as possible.

Can a minor child have an email address on the patient portal?

Patient Portal accounts must contain a unique email address. Minor children typically do not have their own email address. Due to HIPAA regulations and patient confidentiality policies, these accounts cannot be created at this time. 9. How do I get a copy of my immunization records?

Questions?

Call the UMass Memorial Health myChart patient support line at 855-UMass-MD or email mychartsupport@umassmemorial.org . You may also speak to any member of your care team at your provider’s office.

Guidance in Using myChart

We offer these guides to help you have a successful myChart experience:

How to confirm if you have an account on UMass?

One way to confirm if you already have an account on our portal or not would be to use the "Forgot Password" link. Enter in your email address. It needs to match what we have listed in our database for you. Typically this would be your UMass email address if you are a student or employee.

How to request a release of information from UHS?

You can use the Patient Portal to request that UHS send your medical records to you, another medical provider/facility/institution, or insurance company. Login to your account and click the "Forms" tab. Under Section A: UHS Forms, click "Release of Information UHS.". Complete and submit the Release of Information form.

What to do if you forgot your password on Medicat?

Sometimes when people forget their username or password the main screen just sits there and spins and doesn’t give you an error message of ‘invalid password’ or something like that. Pain! We know! Try this…click on the ‘Login’ button…scroll down…enter your username and password from this screen. If it’s entered incorrectly, you will at least get an error message. If that is the case…use the ‘Forgot Password’ link and an email will be sent to you from MedicatAutoResponse@medicat.com. Check your spam folder if you can’t find it.

What does it mean when you receive a pop up email with instructions on resetting your password?

If you receive a pop-up indicating that an email was just sent to you with instructions on resetting a password, then that means you had already successfully registered. Be on the lookout for an email from MedicatAutoResponse@medicat.com. Check your spam folder too, just in case. The email will provide instructions on resetting your password, but it will also include the username that was originally created.

Do minors have their own email address?

Patient Portal accounts must contain a unique email address. Minor children typically do not have their own email address. Due to HIPAA regulations and patient confidentiality policies, these accounts cannot be created at this time.

New User?

myChart will be unavailable from 1am to 4am on the 2nd Thursday of each month for updates. We appreciate your understanding.

Pay as Guest (online bill pay)

Have a statement? Pay the bill online without having to log in to myChart

How to contact UMass Memorial Health?from ummhealth.org

Call the UMass Memorial Health myChart patient support line at 855-UMass-MD or email mychartsupport@umassmemorial.org . You may also speak to any member of your care team at your provider’s office.

How to create a password for UMass?from umass.medicatconnect.com

UMass students and staff: Please create a username (NetID recommended) and enter your official UMass email, then click ‘Submit’. You will receive an email instructing you to create a password.

What to do if you forgot your password on Medicat?from umass.edu

Sometimes when people forget their username or password the main screen just sits there and spins and doesn’t give you an error message of ‘invalid password’ or something like that. Pain! We know! Try this…click on the ‘Login’ button…scroll down…enter your username and password from this screen. If it’s entered incorrectly, you will at least get an error message. If that is the case…use the ‘Forgot Password’ link and an email will be sent to you from MedicatAutoResponse@medicat.com. Check your spam folder if you can’t find it.

How to request a release of information from UHS?from umass.edu

You can use the Patient Portal to request that UHS send your medical records to you, another medical provider/facility/institution, or insurance company. Login to your account and click the "Forms" tab. Under Section A: UHS Forms, click "Release of Information UHS.". Complete and submit the Release of Information form.

What does it mean when you receive a pop up email with instructions on resetting your password?from umass.edu

If you receive a pop-up indicating that an email was just sent to you with instructions on resetting a password, then that means you had already successfully registered. Be on the lookout for an email from MedicatAutoResponse@medicat.com. Check your spam folder too, just in case. The email will provide instructions on resetting your password, but it will also include the username that was originally created.

How to confirm if you have an account on UMass?from umass.edu

One way to confirm if you already have an account on our portal or not would be to use the "Forgot Password" link. Enter in your email address. It needs to match what we have listed in our database for you. Typically this would be your UMass email address if you are a student or employee.

Do minors have their own email address?from umass.edu

Patient Portal accounts must contain a unique email address. Minor children typically do not have their own email address. Due to HIPAA regulations and patient confidentiality policies, these accounts cannot be created at this time.

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