umass memorial patient login

How do I contact UMass Memorial Health MyChart patient support?

Call the UMass Memorial Health myChart patient support line at 855-UMass-MD or email mychartsupport@umassmemorial.org . You may also speak to any member of your care team at your provider’s office.

How do I get help navigating the UMass campus health hub?

If you need help navigating the Campus Health Hub or the UMass Lab Services Portal, please email covidinfo@umass.edu. 1. When I try to register for the UMass Patient Portal, why does it tell me I'm not active?

How do I book an allergy injection appointment at UMass?

After your first appointment, call 413-577-5101 for scheduling, or book online using the UMass Patient Portal: Login and click “Appts,” then from the Clinic menu select “UHS Nursing,” and for Reason select “Allergy Serum Injection.” 13. How do I schedule STI testing on the portal?

How do I get my medical records from UHS?

You can use the Patient Portal to request that UHS send your medical records to you, another medical provider/facility/institution, or insurance company. Login to your account and click the "Forms" tab. Under Section A: UHS Forms, click "Release of Information UHS."

How to confirm if you have an account on UMass?

One way to confirm if you already have an account on our portal or not would be to use the "Forgot Password" link. Enter in your email address. It needs to match what we have listed in our database for you. Typically this would be your UMass email address if you are a student or employee.

What to do if you forgot your password on Medicat?

Sometimes when people forget their username or password the main screen just sits there and spins and doesn’t give you an error message of ‘invalid password’ or something like that. Pain! We know! Try this…click on the ‘Login’ button…scroll down…enter your username and password from this screen. If it’s entered incorrectly, you will at least get an error message. If that is the case…use the ‘Forgot Password’ link and an email will be sent to you from MedicatAutoResponse@medicat.com. Check your spam folder if you can’t find it.

How to request a release of information from UHS?

You can use the Patient Portal to request that UHS send your medical records to you, another medical provider/facility/institution, or insurance company. Login to your account and click the "Forms" tab. Under Section A: UHS Forms, click "Release of Information UHS.". Complete and submit the Release of Information form.

What does it mean when you receive a pop up email with instructions on resetting your password?

If you receive a pop-up indicating that an email was just sent to you with instructions on resetting a password, then that means you had already successfully registered. Be on the lookout for an email from MedicatAutoResponse@medicat.com. Check your spam folder too, just in case. The email will provide instructions on resetting your password, but it will also include the username that was originally created.

Do minors have their own email address?

Patient Portal accounts must contain a unique email address. Minor children typically do not have their own email address. Due to HIPAA regulations and patient confidentiality policies, these accounts cannot be created at this time.