tirecare patient portal

How do I access the Tol patient portal?

Patients can still access the TOL Patient Portal to view their healthcare information from previous electronic health record encounters. If you receive care at one of the above listed MTFs, select 'Go to MHS GENESIS Patient Portal'.

What is the secure patient portal (spp)?

The Secure Patient Portal is a secure system designed to help you manage your individual or family health care online. Using these online systems, you can: TRICARE is in the process of switching from our current patient portal, TOL Patient Portal, to MHS GENESIS.

What is the truecare patient portal (MyChart)?

Managing your health information is easier than ever with MyChart, the new TrueCare Patient Portal. Powered by Epic®, the software system used by the world’s best healthcare organizations, MyChart is your secure connection to better health and wellbeing for you and your family.

How do I request prescription refills through the patient portal?

Through both TOL Patient Portal and the MHS GENESIS Patient Portal, you can: Request prescription refills be sent to TRICARE Pharmacy Home Delivery or a nearby network pharmacy You can also access secure messaging with your regional contractor’s self-service options online.

What are the chief benefits of MHS GENESIS?

MHS GENESIS is the first Department of Defense-wide electronic health record to be used by all military treatment facilities. By the time that MHS GENESIS is fully implemented throughout all of the DoD, patients will be able to receive care from any military treatment facility knowing that their health records will follow them.

How is MHS GENESIS different from CAL MED's current electronic health record systems?

Like all Army military treatment facilities, CAL MED currently uses several electronic health record systems for inpatient records, outpatient records, emergency room records, and other areas of care. While care teams can view patients' records in the different systems, this requires extra time to navigate all of the records.

What will I notice about what's new with MHS GENESIS?

The primary difference that patients will notice is the Patient Portal. While receiving care at MTFs which use MHS GENESIS, patients will no longer use RelayHealth and Tricare Online except for limited functions, such as requesting new providers.

When will I be able to start using the MHS GENESIS Patient Portal?

While patients may be able to log on to the Patient Portal and explore it during the weeks leading up to the transition to MHS GENESIS, the Patient Portal will not be active until September 7, 2019.

When patients move, will their new military treatment facilities be using MHS GENESIS?

The Department of Defense has a multi-year plan for all military treatment facilities to transition to MHS GENESIS. CAL MED is in the second wave of military treatment facility to transition to MHS GENESIS.

MHS GENESIS is Here!

On April 24, 2021 the Department of Defense’s new electronic health record (EHR), MHS GENESIS, has launched here at Irwin Army Community Hospital. MHS GENESIS has replaced TRICARE Online at this facility.

What is MHS GENESIS?

MHS GENESIS is the new EHR that provides you and your doctors enhanced, secure technology to manage your health information. When fully deployed, MHS GENESIS will be the single health record for service members, veterans, and their families. >>Learn More about MHS GENESIS

What is the MHS GENESIS Patient Portal?

Along with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:

What does this mean for me?

MHS GENESIS and the MHS GENESIS Patient Portal are replacing TRICARE Online, including the patient portal and secure messaging at this facility.

What happens next?

Appointment availability from April through June may be affected, and appointment times may increase as our medics adjust to new technology and workflows. We appreciate your patience and understanding as we integrate MHS GENESIS to provide you with top-notch care.

All your health information in one place!

Managing your health information is easier than ever with MyChart, the new TrueCare Patient Portal. Powered by Epic®, the software system used by the world’s best healthcare organizations, MyChart is your secure connection to better health and wellbeing for you and your family.

Your Health Information is Safe with MyChart

The TrueCare Epic Patient Portal is designed with your safety in mind. Your MyChart login and password guarantees the security of your health information.