taiweb patient portal

How do I log in to my Patient Portal?

To get to your patient portal, you’ll need to contact your medical provider’s office for the web address. They can also provide you with instructions on how to register and log in if you need them. We apologize for any confusion or frustration this misunderstanding may have caused you. How can I reset my password, security question, or access code?

What should I do if I have technical issues with patient portal?

You will need to contact your medical provider’s office for any technical issues. But before you do, please check that you’re attempting to access your patient portal from a desktop computer using a Chrome, Microsoft Edge, Mozilla Firefox, or Safari browser. This may solve the problem. If not, your medical provider can supply additional assistance.

Who do I contact for technical questions about patient gateway?

For technical questions about Patient Gateway, contact the Help Desk. 800-745-9683

What is a patient portal?from massgeneral.org

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Some patient portals also allow you to:

What do you do if you are an authorized caregiver?from athenahealth.com

If you are an authorized caregiver that needs help accessing a family member’s account, you will need to contact that family member’s medical provider for support.

Can I access my patient portal on my computer?from athenahealth.com

You will need to contact your medical provider’s office for any technical issues. But before you do, please check that you’re attempting to access your patient portal from a desktop computer using a Chrome, Microsoft Edge, Mozilla Firefox, or Safari browser. This may solve the problem. If not, your medical provider can supply additional assistance.

Can you use a portal locator on a patient portal?from athenahealth.com

Yes. Using the portal locator doesn’t affect your ability to use other URLs to log in to your patient portal.

Who can I talk to if I have more questions about Patient Gateway?from massgeneral.org

You can contact your child’s practice if you have additional questions about signing your child up for Patient Gateway.

Why does my teen need to approve my access to Patient Gateway?from massgeneral.org

But they may have unique privacy concerns. Because of this, the law treats the sharing of medical information differently for teens than for children. Patient Gateway’s access rules follow these laws.

How is Patient Gateway different for teens?from massgeneral.org

If your child is age 12 or younger, you may access Patient Gateway by filling out the Patient Care Representative (PCR) Access Authorization Form. If your child is age 13 or older, both you and your teen must sign up together.

How to connect to a doctor?from massgeneral.org

Connecting with your doctor’s office has never been easier. Through Patient Gateway, you can: 1 Check lab and imaging results, as well as letters and other reports from your providers 2 Access your health information from a non-Mass General Brigham institution if they are using the same electronic health record vendor (known as Epic) 3 Send non-urgent messages to your provider’s office 4 Request and view appointments, or make your own appointments (available at select offices) 5 Receive summaries of your visits 6 View, update or renew medications 7 Pay your medical bills online 8 Browse a library of trusted health information 9 Update your contact information 10 Complete questionnaires prior to your next visit 11 If applicable, enroll as a proxy representative when caring for a loved one or minor 12 Go green and conserve paper

When does a patient gateway account cancel?from massgeneral.org

As a parent or legal guardian, your account will automatically cancel when your teen turns 18. A parent, teen or physician’s office can ask for the Patient Gateway Account to be cancelled at any time.

Can you access your health information from a non-Mass General Brigham?from massgeneral.org

Access your health information from a non-Mass General Brigham institution if they are using the same electronic health record vendor (known as Epic)

Can I mail the form or sign up online?from massgeneral.org

No. You must bring the form to your practice. MassGeneral Hospital for Children takes privacy seriously. Your physician’s office must check photo ID before giving anyone access to Patient Gateway.

What to do if you have issues logging into your patient portal?

If you’re having issues logging into your patient portal, please contact your medical provider’s office for support.

What do you do if you are an authorized caregiver?

If you are an authorized caregiver that needs help accessing a family member’s account, you will need to contact that family member’s medical provider for support.

Can you use a portal locator on a patient portal?

Yes. Using the portal locator doesn’t affect your ability to use other URLs to log in to your patient portal.