south lake medical center patient portal

How do I sign up for Southlake patientconnect?

You can email the form and a picture of your ID to PatientConnect@southlakeregional.org. Already signed up? Provide your email address when you register as a patient at the hospital. Click here to enrol. An email will be sent to the same address that you entered on the Enrollment Request form.

What is the online patient portal?

Our online patient portal allows you to communicate with us easily and safely- on your schedule. Using your own secure password, you can log into the online patient portal 24 hours a day, 7 days a week from the comfort and privacy of your home, office, or mobile device.

What happens once my child is registered with South Lake Pediatrics?

Once your child is registered, you will receive a welcome email from South Lake Pediatrics. It will contain your temporary password and instructions for logging into your new, secure Patient Portal for the first time.

What is patient connect and how do I enroll?

Patient Connect is a digital solution (web portal and mobile app) that provides patients and families 24/7 access to their healthcare information from Southlake Regional Health Centre, Markham-Stouffville Hospital and or Stevenson Memorial Hospital (s). If you are having problems enrolling online with Patient Connect, please call 1-877-733-5033.

How to change my address on Patient Connect?

Sign into your Patient Connect account. Click on the Profile Icon. Click on Update My Profile. Enter the information (street address, phone number) you wish changed, and press submit. Health Information will review your request, so the change may not appear immediately.

When to log off Patient Connect?

Patient Connect will automatically logoff after 15 minutes of inactivity.

What browsers are compatible with Patient Connect?

Opens in a new tab. Patient Connect (via the mHealth app or the web-based Patient Connect portal) Patient Connect is compatible with most web browsers. We recommend using Safari (Apple products only), Google Chrome, or Firefox. A strong, stable internet connection.

How to make sure your doctor's visit goes smoothly?

And to ensure the technical side of the visit goes smoothly, make sure you’re ready to use Patient Connect.

What can parents see on their lab results?

Parents are able to view lab results, visit history, upcoming appointments, diagnostic and other reports.

What to do if your health care provider disconnects from virtual visit?

If for some reason your health care provider disconnects from the virtual visit, please wait for them to re-join. Do not disconnect until provider has informed you that the visit is complete.

When will my child's patient connect account be suspended?

Parents with a proxy account access to their child’s health record will receive regular reminder notices that access to their child’s Patient Connect account will be automatically suspended when the child turns 16 years of age.

When does Healow respond to appointment requests?

We will respond to appointment requests within the same business day if received by 4:30pm CST. Please call our scheduling line if you wish to schedule a same day appointment or use the healow app.

Can you use the Patient Portal for emergency care?

The Patient Portal is not intended for use in emergencies. If you require urgent or immediate medical care, call 911. Please call the clinic to schedule your child's first appointment. You may ask a receptionist to web-enable your account when you check in for your child's appointment.

Is South Lake Pediatrics secure?

South Lake Pediatrics is proud to offer a secure connection for our patients to access their personal health information.