familycare medical group patient portal

What is family care's patient portal?

Thank you for your interest in Family Care's Patient Portal. The Portal offers patients instant, secure access to personal health information including test results, appointment information, and statements. But that's not all...

Why join FamilyCare Medical Group?

Join our growing family of family care providers! For nearly 25 years, FamilyCare Medical Group has been dedicated to its over 80 physicians, over 40 NPs and PAs, and the thousands of patients they continually provide for in the Central New York community.

How do I log in to the patient portal?

Once you provide us with your email address, our staff will enable your account. You will recieve a "welcome" email with log in instructions and your temporary username and password. Follow the link to Patient Portal, or visit our website and click the Patient Portal link on the home page to be routed to the Portal log in screen.

How can I stay in touch with Family Care Network?

At Family Care Network, providing online communication and resources for you to stay on top of your healthcare is just one of the ways we can stay “in touch.” The InTouch® patient portal is free for Family Care Network patients to use any time. View your medical information.

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Insurance Cards and Photo Identification

When arriving to your appointment you will be asked to present your insurance card and photo identification at check-in. Our staff will scan your cards and Id to ensure the correct information is on file. Insurance coverage will be verified upon each visit.

Co-payments and Deductibles

Payment for services are collected at check in. Co-payments and deductibles will be collected on the day of service. For your convenience we accept Visa, Mastercard, American Express, Cash or Check.

New Patients

We are happy to accept new patients to our practice. After calling to set up your appointment you may print the New Patient Forms, fill them out ensuring past medical history is completed thoroughly and bring them in to your visit.

Appointment Cancellations

We ask that you call us 24 hours in advance to cancel your appointment to avoid a $25 cancellation fee.

Referrals and Authorizations

Please allow our office 72 hours to process referrals or prior-authorizations required by your insurance company. Patients should contact their insurance company to verify if a referral is necessary for specialist visits. Please inform our staff if you will need a referral for an upcoming appointment.

Medication Refills

Medications are refilled within 72 hours of your request. Please call our office 1 week in advance of running out of your medication. If you have not been seen in our office within the last six months of your refill we will require that you make an appointment and see the doctor.