south africa patient satisfaction sara report

What influences patient satisfaction with health care providers in South Africa?

Patient satisfaction with health care providers in South Africa: the influences of race and socioeconomic status In South Africa, race and SES are not synonymous and can no longer be considered reliable proxy indicators of one another. Each has distinct and significant but different degrees of association with client satisfaction.

What is patient satisfaction with healthcare services?

Patient satisfaction with healthcare services therefore, is based on a person’s expectations, opinions or state of mind at a time when they receive service. Once the encounter is viewed as positive or negative, the patient will be satisfied or dissatisfied.

Does race and SES affect patient satisfaction with health care provision?

Research examining patient satisfaction with health care provision in South Africa and, more specifically, the perceived quality of care given by the health care providers is limited. Moreover, the influence of race and SES on levels of patient satisfaction is relatively unexplored.

Does race and socioeconomic status influence perceived quality of care in South Africa?

The first democratic government elected in South Africa in 1994 inherited huge inequalities in health status and health provision across all sections of the population. This study set out to assess, 4 years later, the influence of race and socioeconomic status (SES) on perceived quality of care from health care providers.

Patient satisfaction with primary health care services in a selected district municipality of the Eastern Cape of South Africa

Traditionally, decisions about health services were made on the basis of health-provider and health authorities' views on what is in the best interest of the patient. This was based on a view that members of the general public lack the technical knowledge to make fully informed decisions themselves.

Abstract

Traditionally, decisions about health services were made on the basis of health-provider and health authorities' views on what is in the best interest of the patient. This was based on a view that members of the general public lack the technical knowledge to make fully informed decisions themselves.