rumcsi patient portal

How do I log in to my Patient Portal?

Patient Portal RUMC Patient Portal This online tool gives you the flexibility to access your health information and other resources at any time easily and securely. The Patient Portal is available over the internet, which means that you can use it from virtually anywhere.

What should I do if I have technical issues with patient portal?

Richmond University Medical Center (RUMC) is an award-winning 470+ bed healthcare facility and teaching institution serving borough residents as a leader in the areas of acute, medical and surgical care, including emergency care, surgery, minimally invasive laparoscopic and robotic surgery, gastroenterology, cardiology, pediatrics, podiatry, endocrinology, urology, oncology, …

What can the wh&cs Patient Portal do for You?

By phone: (718)-818-4340. By email: patientrelations@rumcsi.org. On the web: Rumcsi.org. Contact us in writing at Patient Relations Department, Richmond University Medical Center, 355 Bard Avenue, Staten Island, NY 10310.

How to contact Richmond University?

Richmond University Medical Center’s patient representatives are your personal advocates. We are available from 9 a.m. to 5 p.m., Monday through Friday. Call (718)-818-4340 for assistance with any concern. If you need assistance after hours, you can either: 1 Contact the hospital operator at (718)-818-1234 and request to speak with an Assistant Director of Nursing 2 Leave a message and a patient representative will return your call as soon as possible

How to contact the hospital operator?

If you need assistance after hours, you can either: Contact the hospital operator at (718)-818-1234 and request to speak with an Assistant Director of Nursing. Leave a message and a patient representative will return your call as soon as possible.

What to do if you don't understand the hospital?

If for any reason you do not understand or you need help, the hospital must provide assistance, including an interpreter. Receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, source of payment, or age.

What does refusing treatment mean?

Refuse treatment and be told what effect this may have on your health. Refused to take part in research. In deciding whether or not to participate, you have the right to a full explanation. Privacy while in the hospital and confidentiality of all information and records regarding your care.

How long does it take to get a grievance resolved?

If the grievance resolution is not possible within seven calendar days after the receipt of the grievance, a letter outlining the process and the expected time for resolution will be sent to the grievant within seven days .

1. When I try to register for the UMass Patient Portal, why does it tell me I'm not active?

In order for our portal to acknowledge your account, three requirements (entries) must be made:

2. I was able to register, but I never received an email to create my password

Please check your spam/junk folder. The email should come from noreply@medicat.com. If you cannot locate the email, then another option would be to use the "Forgot Password" link found in the lower right corner of the Login page: https://umass.medicatconnect.com/login.aspx.

3. Every username I try to create an account with doesn't work

It’s been our experience that when people are having difficulty with usernames already in use, it’s because they have already created an account and either didn’t realize it or don’t remember.

4. I'm having problems resetting my password

A frequent problem relates to the use of the "submit" button. Different results may vary when using the enter or return key, verses the "submit" button. Perhaps it’s not recognizing that you even changed your password. Please give it another try, and if you continue to have issues, contact uhsportalhelp@umass.edu.

5. I can't login. The main page won't load and just spins

Sometimes when people forget their username or password the main screen just sits there and spins and doesn’t give you an error message of ‘invalid password’ or something like that. Pain! We know! Try this…click on the ‘Login’ button…scroll down…enter your username and password from this screen.

6. I'm having difficulty uploading documents to the Patient Portal

The most common reason why many people receive error messages when trying to upload documents is because of the file type they are attempting to send. The error message below indicates the file types that are acceptable to upload. Please convert your document to one of these file types:

8. Why can't I create an account for my minor child?

Patient Portal accounts must contain a unique email address. Minor children typically do not have their own email address. Due to HIPAA regulations and patient confidentiality policies, these accounts cannot be created at this time.

Sign Up Now

To sign up for a MyPortfolio account, click the "Log in to MyPortfolio" button above and select "Sign Up Now."

eCheck-In Before Your Appointment

The paperwork you would normally fill out at an in-person office visit can now be done conveniently online through our eCheck-In process.

How to Complete eCheck-In

You can complete your eCheck-In up to seven days before your appointment.