roilog patient portal

Why choose MRO for your medical record request?

MRO’s National Service Center is the heart of our customer-focused culture. This team works directly with all types of requesters, providing first-class service every step of the way. You can rest easy knowing your medical record requests will be handled securely, with the care and attention you deserve.

Why choose MRO to Handle Your ROI requests?

Your provider has put their trust in us to handle your ROI requests. You can be confident that our dedicated customer service team is ready to help you. For providers requesting records, this means you can depend on MRO to handle ROI requests in a secure and compliant fashion with every interaction.

How do I contact MRO for a request?

At the bottom of the notice there will be detailed instructions on what will need to be sent into MRO for us to proceed with your request. If you have questions regarding the notice, please email requestinformation@mrocorp.com or call us at 610-994-7500.

What is MRO portal?from mrocorp.com

MRO offers a Requester Portal for high-volume requesters. The portal providers requesters an electronic method for requesting records, checking status, paying and receiving records. Sign up, today.

How to contact MRO?from mrocorp.com

For information on how MRO can provide your healthcare organization with Protected Health Information (PHI) disclosure management and exchange solutions, please call us at 610-994-7500, option 4 or use the form below to receive more detailed information about our offerings. We look forward to hearing from you.

Is MRO open on Thanksgiving?from mrocorp.com

MRO observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, and Christmas Day. Otherwise, MRO is open during the following times:

How to access previous visits in MyWellSpan?from wellspan.org

To access a visit summary for a previous appointments in MyWellSpan, go to Health Record > Past Visits and Notes > Office Visit Summaries and select the appointment you want to review . This feature might be helpful if you've lost the summary or patient instructions from your last visit, or if you want to review the procedures that were performed.

How to view notes from a doctor's visit?from wellspan.org

If your doctor has shared his notes from the visit with you, you can view them by clicking on the row of the appointment that you want to see then click Notes.

How to save health summary?from wellspan.org

If necessary, the information on your USB drive can be uploaded into a personal health record or another healthcare organization's electronic health record. 1. Go to Health Record > Download My Record. 2. Click Visit Recordsand select the visit that you would like to download.

How to read doctor's messages?from wellspan.org

You can read any messages sent by your doctor or other office staff by going to your Inbox (Messages > Inbox). Click the message you want to read. From here, you can reply to the message or delete it.

How to send a summary of a recent visit?from wellspan.org

If you need to keep another provider, such as a specialist who works outside of your office, informed about your health, you can send her a summary of a recent visit by clicking the download or sendlink on the Visit Summaries page. Select Visit Recordsand choose the visit that you would like to send. Click Send. Complete the Send My Record form.

How to log in to my WellSpan account?from wellspan.org

1. In your web browser, enter www.mywellspan.organd access the login page. 2. Enter your MyWellSpan username and password. 3. Click Sign In.

How to request refills for WellSpan?from wellspan.org

If you use a WellSpan Pharmacy, you can request a refill by clicking Request Refills. This feature is only available for WellSpan Pharmacies.

Where to send MRO check?

Call MRO at 610-994-7500. Mail a check, payable to “MRO” and send to MRO, P.O. Box 6410, Southeastern, PA 19398 . Please include the invoice number on the check.

What is the phone number for MRO?

Call MRO at 610-994-7500. You can choose between an automated status check or speaking with a representative.

What is MRO in healthcare?

Who is MRO? MRO handles the secure, accurate and efficient fulfillment of Release of Information (ROI) requests for patients and providers alike. For patients, this means you will interact directly with MRO when you need to access your medical record files.

How are requests processed?

Requests are processed in the order they are received. The processing time will vary depending on the file size, location of the records, and what information is being requested.

What to do if someone other than the patient has signed?

If someone other than the patient has signed, please state your relationship to the patient (e.g., Health Care Power of Attorney, Parent, Executor). Further proof of relationship may be required by the facility. If any other clarification or information is needed, MRO will notify the requester.