resmed resupply patient portal

How can ResMed resupply help?

How can we help? Learn the basics and key features of ResMed ReSupply. Discover the outreach options you can use to contact patients when and how they prefer. Add, import and manage patient information.

How do I change the password on my ResMed resupply set?

In the email, click the Confirm your account button. On the ResMed ReSupply Set password page, enter a new password that meets the password requirements. Click Continue.

How do I access supply requests and messages?

To access the Supply requests page from the Home page, click Supply requests . Tip: From the Number column, patients can click a number to view a summary of their supply requests. The Messages page allows a patient to communicate directly with you and your staff. It also contains a historical list of all messages sent.

What are the benefits of resupply programs?

In addition to long-term adherence, a resupply program provides incremental revenue to help ease declining reimbursements and increases per patient profitability that extends beyond initial compliance. Advanced Medical Solutions transformed their resupply business with ResMed ReSupply.

A patient-focused approach to resupply

Sleep apnea therapy equipment requires regular maintenance and replacement to maintain comfortable, effective therapy. ResMed ReSupply™ is an easy and efficient way to manage a comprehensive resupply program that helps patients stay comfortable and receive the full benefits of their therapy.

Improve CPAP adherence and effectiveness

Regularly resupplying sleep therapy equipment is one of the most effective ways to encourage long-term engagement for your patients. It’s so effective that according to a recent study of over 100,000 patients, those enrolled in a resupply program were shown to cut the rate of therapy termination for the first year in half. 1

Optimize your resupply outreach

In addition to long-term adherence, a resupply program provides incremental revenue to help ease declining reimbursements and increases per patient profitability that extends beyond initial compliance.

User-friendly platform

Our user-friendly platform with Action Groups designed to help your team focus on tasks that need their attention. Patient lists, filters and an intuitive search also make it easy to find the patient profile you’re looking for. The patient timeline feature makes it simple to see all outreach, communication and profile updates in one place.

Flexible communication options

ResMed ReSupply allows you to contact patients whichever way they prefer, whether that’s interactive voice response (IVR) with ability to transfer to a live agent, email or text. There’s even a new two-way message center that provides an efficient, secure way for staff and patients to communicate.

Intuitive patient portal

The ResMed ReSupply patient portal allows patients to complete their own wellness checkups and manage their resupply needs without speaking to an IVR or support agent. They can also request new supplies, ask questions using the message center and update their insurance and contact information.

ReSupply onboarding

Our team will partner with your staff to help ensure a successful launch of your resupply program. Our initial assessment and onboarding includes:

Home

The home page will display different options for a patient based on their active outreach status (patient is currently eligible for new supplies).

Supply requests

The Supply requests page shows a historical list of all supply requests placed by a patient. To access the Supply requests page from the Home page, click Supply requests .

Messages

The Messages page allows a patient to communicate directly with you and your staff. It also contains a historical list of all messages sent. To access the Messages page from the Home page, click Messages .

My profile settings

A patient can change their contact method, insurance information, shipping address and password and view their HME provider's contact information in Profile settings .