patient satisifaction south africa sara report

What influences patient satisfaction with health care providers in South Africa?

Patient satisfaction with health care providers in South Africa: the influences of race and socioeconomic status In South Africa, race and SES are not synonymous and can no longer be considered reliable proxy indicators of one another. Each has distinct and significant but different degrees of association with client satisfaction.

Does race and SES affect patient satisfaction with health care provision?

Research examining patient satisfaction with health care provision in South Africa and, more specifically, the perceived quality of care given by the health care providers is limited. Moreover, the influence of race and SES on levels of patient satisfaction is relatively unexplored.

How many households assessed the quality of health care in South Africa?

A 1998 countrywide survey of 3820 households assessed many aspects of health care delivery, including levels of satisfaction with health care providers among different segments of South African society. Results.

Does race and socioeconomic status influence perceived quality of care in South Africa?

The first democratic government elected in South Africa in 1994 inherited huge inequalities in health status and health provision across all sections of the population. This study set out to assess, 4 years later, the influence of race and socioeconomic status (SES) on perceived quality of care from health care providers.

Abstract

Objectives. The first democratic government elected in South Africa in 1994 inherited huge inequalities in health status and health provision across all sections of the population. This study set out to assess, 4 years later, the influence of race and socioeconomic status (SES) on perceived quality of care from health care providers.

Methods

The aim of the 1998 Kaiser National Household Survey on health inequalities in South Africa was to document the South African public’s awareness, perceptions, and attitudes towards health policy, health status, health care utilisation, access and barriers to health care as well as quality of health care services [ 20 ].

Results

Of the 3820 households surveyed, 1953 (51%) respondents had sought care from a primary care provider in the year preceding the interview. The percentage of missing data was generally less than 1%, and the final model included 1928 records of a possible 1953 records (98%).

Discussion

The study revealed high levels of satisfaction with health care providers in South Africa. Forty percent of respondents rated the care provider as excellent, and a further 49% rated the provider as good.

Author notes

1 Community Oral Health, University of the Western Cape, Cape Town, Western Cape, South Africa, 2 Fifth Quadrant Actuaries and Consultants, Cape Town, Western Cape, South Africa, and 3 Strategy and Tactics, Cape Town, Western Cape, South Africa

Patient satisfaction with primary health care services in a selected district municipality of the Eastern Cape of South Africa

Traditionally, decisions about health services were made on the basis of health-provider and health authorities' views on what is in the best interest of the patient. This was based on a view that members of the general public lack the technical knowledge to make fully informed decisions themselves.

Abstract

Traditionally, decisions about health services were made on the basis of health-provider and health authorities' views on what is in the best interest of the patient. This was based on a view that members of the general public lack the technical knowledge to make fully informed decisions themselves.