patient satisfaction bedside report

by Mrs. Lynn Prohaska 4 min read

Improving patient satisfaction with nursing …

3 hours ago  · A five-item questionnaire which is supposed to measure nurses’ satisfaction with bedside reporting. The study indicates that bedside reporting results in the satisfaction of nurses; moreover, it increases the amount of time spent on patient care: Level Three: Laws, D. … >> Go To The Portal


Bedside report is an evidence-based practice; it is described extensively in the literature as a strategy to improve communication, and ultimately patient care. The literature overwhelmingly supports that bedside report increases patient outcomes and patient and nurse satisfaction by establishing trust, enhancing communication, and facilitating information sharing with nurses, patients, and their families; thus, patients feel that they are actively involved in their care [2,3]. The literature suggests that there is a link between bedside report and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, specifically, the communication dimension. The communication dimension for patient satisfaction includes patient communication with nurses and other providers delivering care. Patients feel that the staff were respectful to them and worked better as a team when they participated in the plan of care.

Full Answer

Why is bedside reporting important?

  • “…improves time, and overall patient safety”
  • “… we were able to address a neuro status that had changed from report to the bedside”
  • “I like it and we may want to expand and do NIH at bedside at BSR”
  • “…it is nice to have eyes on all my patients and we can check orders are done.”

Does bedside report reduce falls?

Bedside shift reports are viewed as an opportunity to reduce errors and important to ensure communication between nurses and communication. Models of bedside report incorporating the patient into the triad have been shown to increase patient engagement and enhance caregiver support and education.

Why is bedside shift report?

Shift report, when completed at the patient bedside, allows the nurse to visualize and assess the patient and the environment, as well as communicate with and involve the patient in the plan of care. Bedside shift report (BSR) enables accurate and timely communication between nurses, includes the patient in care, and is paramount to the delivery of safe, high quality care.

How are hospitals improving patient satisfaction?

Implement These Solutions

  1. Meet Expectations. Understand what patients expect of their visit; some patients are looking for information, while others need assurance or a specific action.
  2. Devote Quality Time. Patient satisfaction rates are directly related to the length of one-on-one time physicians spend with a patient during each visit.
  3. Improve Appearances. ...
  4. Raise Perceptions. ...

More items...

Does bedside shift report improve patient satisfaction?

Research has shown that the implementation of bedside report has increased patient safety and patient and nurse satisfaction. An evidence-based practice change incorporating bedside report into standard nursing care was implemented and evaluated over a four-month time period on three nursing units.

What is included in Bedside report?

Successful outcomes Now, during a bedside report, patients may include information not previously shared, ask questions, and thank the nurses for spending the time to discuss what's going on.

How do I write a good bedside report?

Here's what they had to say:Give a Bedside Report. “Check pertinent things together such as skin, neuro, pulses, etc. ... Be Specific, Concise and Clear. “Stay on point with the 'need to know' information. ... When in Doubt, Ask for Clarification. ... Record Everything. ... Be Positive!

What is the purpose of bedside report?

Bedside shift reports are viewed as an opportunity to reduce errors and important to ensure communication between nurses and communication. Models of bedside report incorporating the patient into the triad have been shown to increase patient engagement and enhance caregiver support and education.

How do I improve my bedside handover?

Yet a simple strategy to improve communication is to bring the report to the patient's bedside. This facilitates earlier connection between the oncoming nurse and the patient and presents an opportunity for the patient to ask questions and clarify information with both nurses.

How do you write a good patient report?

What to cover in your nurse-to-nurse handoff reportThe patient's name and age.The patient's code status.Any isolation precautions.The patient's admitting diagnosis, including the most relevant parts of their history and other diagnoses.Important or abnormal findings for all body systems:More items...•

How do you write a nursing patient report?

How to write a nursing progress noteGather subjective evidence. After you record the date, time and both you and your patient's name, begin your nursing progress note by requesting information from the patient. ... Record objective information. ... Record your assessment. ... Detail a care plan. ... Include your interventions.

What should be included in hand off report?

Nurses complete their handoff report with evaluations of the patient's response to nursing and medical interventions, the effectiveness of the patient-care plan, and the goals and outcomes for the patient. This category also includes evaluation of the patient's response to care, such as progress toward goals.

What are the benefits of bedside handover?

A real safety benefit of bedside handover is the fact that visualising the patient may prompt nurses to recall important information that should be handed over and it may also trigger oncoming staff to ask additional questions. Further, patients have the opportunity to clarify content.

What is the bedside nurses role in communication of clinical findings?

Nursing bedside report allows both the oncoming and outgoing nurses to assess the patients, examine for any patient safety errors, and allows the patients to be a part of their plan of care.

Can we talk the bedside report project?

The purpose of the CSI project “The BSR Project: Can We Talk?” was to improve communication between nurses by implementing a standardized BSR at change of shift. The structured BSR process included visual confirmation of the information communicated during handoff.

Why are nurses always on the same page during the report?

Nurses are always on the same page during the report because they're both looking at the same information at the same time. 12. The patient benefits from BSR too.

Why is standardized format important for nurses?

Using a standardized format reduces the risk of miscommunication because it overcomes different communication styles. Better communication also helps the oncoming nurse prioritize assignments according to need. The nurse is informed about the patient earlier in the shift because report time is shortened.

How does BSR help nurses?

The advantages for the nurse begin with the efficiency of report, which streamlines all pertinent information and saves nursing time. BSR improves staff's teamwork by giving nurses the opportunity to work together at the bedside, ensuring accountability. Using a standardized format reduces the risk of miscommunication because it overcomes different communication styles. Better communication also helps the oncoming nurse prioritize assignments according to need. The nurse is informed about the patient earlier in the shift because report time is shortened. Nurses are always on the same page during the report because they're both looking at the same information at the same time. 12

Why is BSR important in nursing?

Because nurses are the first line of defense when it comes to patient safety, BSR is an integral part of the care plan. The nurse is accountable for the communication that occurs during the change-of-shift report.

How many people died from BSR in 2010?

According to the Inspector General Office, Health and Human Services Department, less-than-competent hospital care contributed to the deaths of 180,000 Medicare patients in 2010. However, the real number may be higher: According to one estimate, between 210,000 and 440,000 patients who go to ...

How many breaths per minute did the nurse take in 1920?

When two nurses entered her room at 1920 for the BSR, her respiratory rate had dropped to 6 breaths/minute. One nurse stayed in the room while the other obtained and administered naloxone as per protocol. The patient quickly recovered without complications.

What is the role of a nurse in a change of shift?

The nurse is accountable for the communication that occurs during the change-of-shift report. This is the time that the nurse can verify the patient's health history, physical assessment findings, and plan of care, including prescribed medications.

PATIENT SATISFACTION

The use of bedside report has shown to increase patient satisfaction (Cairns et al., 2013) 1 . Patients feel more confident in their care because they are involved and informed. Bedside report will also lead to a better nurse patient relationship (Hayakawa et al. 2015) 5 .

NURSE SATISFACTION

Bedside report also helps nurses to have a higher satisfaction level (Cairns et al., 2013) 1 . Nurses feel more confident in caring for their patients and can be more effective in their care when provided with the information that bedside report gives (Hagman et al., 2013) 4 .

The Experience

Bedside report is more than just about increasing patient satisfaction, it is about optimizing the patient experience. Health care professionals must understand how a patient is feeling. Patient centered care must be given as viewed through the eyes of that patient.

Moving Shift Report to the Bedside: An Evidence-Based Quality Improvement Project

Edward R. McAllen, Jr., DNP, MBA, BSN, BA, RN Kimberly Stephens, DNP, MSN, RN, DNP Brenda Swanson-Biearman, DNP, MPH, RN Kimberly Kerr, MSN, RN Kimberly Whiteman, DNP, MSN, RN, CCRN-K

Abstract

A Midwestern, 532-bed, acute care, tertiary, Magnet® designated teaching hospital identified concerns about fall rates and patient and nurse satisfaction scores. Research has shown that the implementation of bedside report has increased patient safety and patient and nurse satisfaction.

Background

A team of nursing administrators, directors, staff nurses, and a patient representative was assembled to review the literature and make recommendations for practice changes. A Midwestern, 532-bed, acute care, tertiary, Magnet® designated teaching hospital identified that fall rates were above the national average.

Literature Review

The team completed a literature review based upon the following PICO question: Does the implementation of BSR as compared to standard shift report at the nurses’ station increase patient safety and patient and nurse satisfaction? The practice of shift report at the bedside is not a new concept and is well documented in the literature.

Methods

The team completed a gap analysis to determine evidence-based best practices for shift report as compared to the current practice. Written approval to conduct the quality improvement project was obtained from the university and hospital institutional review boards (IRB).

Measures

Audits A BSR audit tool was implemented to assure compliance to the BSR process, including verifying that report was completed at the bedside; introducing the oncoming nurse; scripting in ISBARQ; updating the white board; and reviewing care.

Data Analysis

The software SPSS (IBM Inc., Chicago, IL, USA) version 22 was utilized to complete the data evaluation process. The analysis of patient satisfaction results was measured using independent samples t- test (two-tailed) to determine statistical significance of the data.