patient relation portal

What does the patient relations service do?

The Patient Relations Service provides a link between our beneficiaries and staff members to help achieve high quality health care. We promote mutual respect, support the rights and responsibilities of our patients, and educate our patients about hospital policies and procedures.

How do I contact the patient relations department?

Patients or family members may also contact the Patient Relations Department listed below to express concerns or to share a compliment. If your matter is urgent and it is on a weekend or during evening hours, you may contact the administrator-on-call through the paging operator at 206.598.6190.

How do I request an invite to the patient portal?

If you are currently a patient with our clinic, simply request your secure email invitation to our new Patient Portal via MyHealthRecord by clicking the “Request Portal Invite” button above. Once you request an invite, you will receive an email within 3 business days to register for the Portal.

How do my patients send messages to my practice?

To send a message to your practice, patients simply click or tap the “New Message” button, then write and send their message from Passport. Patients must choose from 6 different categories to indicate what their message is about, which are:

How to contact the hospital operator?

What information do you need to give informed consent for?

How to review medical records without charge?

How to contact rumcsi?

How to contact Richmond University?

What to do if you don't understand the hospital?

See more

About this website

Patient Portal - Richmond University Medical Center

RUMC Patient Portal This online tool gives you the flexibility to access your health information and other resources at any time easily and securely. The Patient Portal is available over the internet, which means that you can use it from virtually anywhere. You can also use the Patient Portal to access information for family members […]

How to contact the hospital operator?

If you need assistance after hours, you can either: Contact the hospital operator at (718)-818-1234 and request to speak with an Assistant Director of Nursing. Leave a message and a patient representative will return your call as soon as possible.

What information do you need to give informed consent for?

Receive all the information you need to give informed consent for an order not to resuscitate.

How to review medical records without charge?

Review your medical record without charge. Obtain a copy of your medical record for which the hospital can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay. Receive an itemized bill and explanation of all charges.

How to contact rumcsi?

A patient representative can be reached in the following ways: By phone: (718)-818-4340. By email: patientrelations@rumcsi.org. On the web: Rumcsi.org. Contact us in writing at Patient Relations Department, Richmond University Medical Center, 355 Bard Avenue, Staten Island, NY 10310.

How to contact Richmond University?

Richmond University Medical Center’s patient representatives are your personal advocates. We are available from 9 a.m. to 5 p.m., Monday through Friday. Call (718)-818-4340 for assistance with any concern. If you need assistance after hours, you can either: 1 Contact the hospital operator at (718)-818-1234 and request to speak with an Assistant Director of Nursing 2 Leave a message and a patient representative will return your call as soon as possible

What to do if you don't understand the hospital?

If for any reason you do not understand or you need help, the hospital must provide assistance, including an interpreter. Receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, source of payment, or age.

What is the phone number for patient relations?

Patient Relations. (415) 353-1936. (415) 353-8556. M-F, 9 a.m. - 4:30 p.m. patient.relations@ucsf.edu.

What is patient relations UCSF?

Patient Relations is here to help ensure that your experience with UCSF Health is a good one. If you or a family member has a question or concern about your care, please let us know. We suggest first discussing your concerns with your nurse, department manager and doctor. If they remain unresolved, the Patient Relations staff or a nursing supervisor is available to help you reach a resolution or provide more information.

How to report a patient safety issue?

Patient Safety. For information about patient safety, visit Patient Safety or see our Patient Safety Booklet. To report a patient safety issue, call the Patient Safety Hotline at (415) 353-8787 at any time. Information may be submitted anonymously.

How to contact the Joint Commission?

Phone: (800) 994-6610. Fax: (630) 792-5636. Email: complaint@jointcommission.org. You also can write to: Joint Commission.

What information do patients have access to?

Patients have access to their critical health information – allergies, problems, history, current medications, immunizations, legal and specialists, for sharing with other clinicians who would find it helpful to facilitate care.

What is an elation passport?

The Elation Patient Passport is an online portal for providers and their patients to securely share and communicate regarding their health information. With Passport, patients can access their visit summaries, medications, reports, and more online!

Can a practice share lab reports?

Your practice can share key clinical information like lab reports directly from the patient’s chart. Patients automatically have access to visit summaries from each visit and can reference your instructions anytime.

Can you customize the routing of patient messages?

On your side of the Clinical EHR, you can customize the routing of patient messages; ie. you can decide which members of your practice will receive incoming patient messages in their Practice Home queue based on the category chosen by the patient.

Patient Appointment Reminders

Unlimited voice, email, and text medical appointment reminder service with missed appointment rescheduling and recalls.

Two-Way & Broadcast Messaging

Instantly notify scheduled patients and staff of delays, office closures, and inclement weather.

Health Campaigns

Promote patient adherence, target gaps-in-care, reduce readmissions, and improve revenue with automated campaigns.

Self-Scheduling & Waitlist Tool

Allow patients to schedule appointments online, 24/7, and fill cancellations automatically.

Patient Balance Notifications

Patient communication software to automatically remind patients of due balances with easy links to pay quickly online.

Patient communication software to automate with better integration

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How to contact the hospital operator?

If you need assistance after hours, you can either: Contact the hospital operator at (718)-818-1234 and request to speak with an Assistant Director of Nursing. Leave a message and a patient representative will return your call as soon as possible.

What information do you need to give informed consent for?

Receive all the information you need to give informed consent for an order not to resuscitate.

How to review medical records without charge?

Review your medical record without charge. Obtain a copy of your medical record for which the hospital can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay. Receive an itemized bill and explanation of all charges.

How to contact rumcsi?

A patient representative can be reached in the following ways: By phone: (718)-818-4340. By email: patientrelations@rumcsi.org. On the web: Rumcsi.org. Contact us in writing at Patient Relations Department, Richmond University Medical Center, 355 Bard Avenue, Staten Island, NY 10310.

How to contact Richmond University?

Richmond University Medical Center’s patient representatives are your personal advocates. We are available from 9 a.m. to 5 p.m., Monday through Friday. Call (718)-818-4340 for assistance with any concern. If you need assistance after hours, you can either: 1 Contact the hospital operator at (718)-818-1234 and request to speak with an Assistant Director of Nursing 2 Leave a message and a patient representative will return your call as soon as possible

What to do if you don't understand the hospital?

If for any reason you do not understand or you need help, the hospital must provide assistance, including an interpreter. Receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, source of payment, or age.

Patient Relations – UW Medicine Primary Care

• Phone 206.520.4294 Email uwpc-cares4u@uw.edu Address Patient Relations UW Medicine Primary Care Box 354943 Seattle, WA 98195

See more on uwmedicine.org

Patient Relations – Harborview Medical Center

Patient Relations – Valley Medical Center

Washington State Department of Health

How to Submit Feedback

• To submit a complaint, compliment or other feedback, complete our online feedback form, or email or fax the Patient Visitor Report Formto Patient Relations. The Patient Visitor Report Form is available in these languages in addition to English: 1. Chinese 2. Russian 3. Spanish Our hours are 9 a.m. to 4:30 p.m., Monday through Friday. On weekends an...

See more on ucsfhealth.org

Joint Commission

Patient Safety and Rights

Nondiscrimination and Sexual Misconduct