patient portal university medicine

How to use our patient portal?

Use Our Patient Portal. In order to access our patient portal, you need to be a current patient who has had at least one visit in our office. Our front desk can supply you with a temporary portal password after you contact us with a valid email address. Once you have your email and temporary password, you can reach our portal directly from the ...

What is the purpose of the patient portal?

With a patient portal, you can:

• Make appointments (non-urgent)
• Request referrals
• Refill prescriptions
• Check benefits
• Update insurance or contact information
• Make payments to your provider's office
• Complete forms
• Ask questions through secure e-mail

What is the value of a patient portal?

Portals can yield actual value for providers by boosting clinical and financial outcomes. They have the potential to drive patient engagement, patient satisfaction, loyalty, retention, and health outcomes. This is how it can be done.

How to register for new patient portal?

These include:

• Instructing your staff to direct new patients to the portal. ...
• Provide written instructions for how to use the portal both in your office and on your website.
• Set up email automation to prompt patients to register for the patient portal and complete their registration before they arrive for their appointment.

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What is eCheck-in in a doctor's waiting room?

You can use eCheck-In to: Update your address and other personal information.

What to do when you get to your appointment?

When you get to your appointment, please call the office to let them know you've arrived and office staff will share next steps.

Can a 12 year old have access to a clinical note?

(Guardians of children 12 or older have limited access to a child’s clinical information in accordance with patient privacy laws.)

All Your Health Information in One Place

Our patient portals offer you personalized and secure online access to manage your health.

Manage your health care anytime, anywhere. With a MyChart account, you can

Schedule, reschedule or cancel your next appointment, and view other details of upcoming appointments directly from your phone or computer.

Get Connected to Your Health & Care Team

The patient portal is a free service that offers you personal and secure online access to your medical records and manage and your care. Learn more about how to sign up.

Important Updates During COVID-19

Some of our policies and procedures have changed due to the pandemic. Those of particular interest to our patients are listed below.

Your Connection to Michigan Medicine

The MyUofMHealth Patient Portal (link is external) is a secure way to manage your health, offering a 24/7 connection to Michigan Medicine and your important health information. Through the portal you can:

Contact Information

For questions or more information about the MyUofMHealth Patient Portal (link is external) contact our Health Information Management Department:

What is the phone number for University Health?

For questions, please call customer service at 210-358-9500 or toll free at 877-766-5533, Monday – Friday, 8:30 a.m. - 5 p.m. You also may email University Health at UHS.PBS@uhs-sa.com.

What is MyChart portal?

MyChart is a new patient portal that keeps all of your health information together in one place. Bill Pay and CareLink Re-Enrollment will continue to serve you.

What is MyChart?

MyChart lets you access your health information, upcoming appointments, test results, medical bills, price estimates and more all in one place – even if you’ve been treated at multiple health organizations.

Do You Have Questions About MyChart?

Read our MyChart Frequently Asked Questions on topics about enrollment, after enrollment, your health record, MyChart for families and technical issues.

When did UW Medicine's other portals retire?

If you already had eCare, your account automatically updated to MyChart on March 27. UW Medicine’s other patient portals – known as Cerner and Mobile MD – retired on March 27. If you were previously using another patient portal, see the directions above to create a new patient account.

How to see my UW medical bills?

You access your bills the same way you do your medical information — using your MyChart login. Simply log in using your username and password or sign up for a new account. You will have access to the billing information for which you are financially responsible without any additional set-up required.

When will UW Medicine merge with Cerner?

On March 27, 2021, UW Medicine’s patient portals merged into one – known as MyChart. That means that no matter where you received care, MyChart will now serve as your patient portal. If you already had eCare, your account automatically updated to MyChart on March 27. UW Medicine’s other patient portals – known as Cerner ...

Is billing access controlled separately from clinical details?

Billing access is controlled separately from clinical details. Access to billing-related details, including statements, ability to pay, and billing letter communications is available only to the person who is financially responsible (known as the guarantor).

Do proxies have access to billing information?

Proxies will not have access to billing information. If you are responsible for more than just your own bill, you will see all of your accounts as separate tiles on the billing home page within MyChart.

Can you see hospital admissions on eCare?

If you previously used eCare , you will still have access to all your information you're used to viewing. Now you'll also be able to see your hospital admissions and emergency department visits as well as billing and payment details. See all of the new features in the chart above.