patient portal st joseph mercy hospital

How do I sign up for sjmhs patient portal?

For Lab and Radiology results, please contact you primary care physician. For St. Joseph Mercy Ann Arbor, Chelsea or Livingston Hospitals, please call 734-712-7560, for St. Mary Mercy Livonia Hospital call 734-655-2320 and for St. Joseph Mercy Oakland Hospital please call 248-858-3396.

How do I contact the patient portal support center?

Meet MyChart - our patient portal for the electronic health record and billing system that allows us to better meet your needs. Our electronic health record, Epic, allows you to access information about the care you receive at any St. Joe's Medical Group, IHA or Trinity Health facility. This means your visit notes and test results are available ...

How do I get help logging in to my Patient Portal?

Call our support line at 574-203-5097, open 7am - 7pm, 7 days per week. Saint Joseph Health System offers several online tools that make accessing your medical record and managing your healthcare easier. The security of your personal information is our top priority. All medical records are protected by federal, state and hospital privacy laws.

Log In to MyChart

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Online access

Communicate privately and securely with your provider. Schedule your appointments online with your provider.

About Trinity Health

Your health provider is a part of Trinity Health, a mission-based health system with 92 hospitals across the nation, which includes eight hospitals, 16 health centers and more than 3,600 physicians in Michigan.

Questions?

If you have questions about MyChart, your health information or how to access your previous portal, please visit our Frequently Asked Questions page.

Enrollment questions

My Health Records and My Care Connection are patient portals that offer patients personalized and secure online access to portions of their medical records. It enables you to securely view information about your health. With My Health Records and My Care Connection, you can view:

Questions about your medical record

Your test results will be viewable in the My Health Records or My Care Connection patient portals immediately after the results are put into your health record. The following test results are currently not available to view: tests indicating sexually transmitted diseases, HIV, hepatitis serologies, pregnancy test and tumor markers.

Accessing medical records for your family

With MyHealthRecord, you can now access the hospital medical records of a loved one in order to help manage their care. My Care Connection does not yet offer the ability to see your loved ones records.

Technical questions

Click the "Forgot password" link on the sign-in page to reset your password. You will be prompted to answer the security question that you set up when you signed up for your account. If you need further assistance, contact toll-free My Health Customer Support for technical support, including password resets.

Accessing your medical records with health management apps

Health Management mobile apps give you the ability to view some of your medical records (or someone else's records, where you have proxy rights) on a smartphone or tablet.

How to contact FollowMyHealth?

For technical questions and support, contact our patient portal support center at 989-907-8982.

What is the right to have dignity?

Respect and Dignity: You have the right to have your dignity as an individual human being recognized and respected. Your cultural and spiritual beliefs, values, traditions and rituals are held in reverence, and to the extent possible, are integrated into your care.

What is caregiver identity?

Caregiver Identity: You are entitled to know who is responsible for and who is providing your direct care, are entitled to receive information concerning your continuing health needs and alternatives for meeting those needs, and to be involved your care and discharge planning, if appropriate.

What is the right to be free from restraints?

You have the right to be free from restraints unless it is necessary to protect you or others. Pain Management: You have the right to have your pain managed. Consent and Refusal: You are entitled to refuse treatment to the extent provided by law and to be informed of the consequences of that refusal.

How long does it take for a QIO to decide on a non-coverage claim?

The QIO will decide within one day after it receives the necessary information.

What is the responsibility of a medical practitioner?

You have the responsibility to provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications , and other matters relating to your health. You have the responsibility to report unexpected changes in your condition to the responsible practitioner. You are responsible for making it known whether you clearly comprehend a contemplated course of action and what is expected of you.