patient portal ortho sc

How do I contact Lowcountry ortho?

Any questions concerning the status of your request should be submitted by logging into the patient portal via our website, www.lowcountryortho.com. Click on quick link quick links/ Patient portal. Log-in and send a message to submit a question.

What is the patient portal and how does it work?

The patient portal is the most efficient tool to securely request appointments and communicate with our staff members, allowing you to bypass our phone system completely.

How do I contact MyChart patient support?

With the MyChart mobile app, you can access your health info from your smartphone or tablet. If you need additional support using your MyChart account, email us at MyChartSupport@orthovirginia.com or call our MyChart patient support line at 877-701-6088. See videos in the MyChart Videos section below to help answer your questions.

What is OrthoSC in Myrtle Beach?

At OrthoSC, we are devoted to delivering world-class bone, joint, and muscle care to keep the Grand Strand community strong. Formerly Coastal Orthopedics, Carolina Orthopaedics, and Strand Orthopaedics, our experienced doctors and staff are stronger together as OrthoSC. Serving Myrtle Beach through our Myrtle Beach – Carolina Forest and Myrtle Beach – Market Common offices as well as Conway, Murrells Inlet, and the surrounding areas, our providers work as a team to offer specialized treatment for all your musculoskeletal needs so you can return to your active lifestyle.

What is OrthoSC medical?

The doctors of OrthoSC provide comprehensive surgical and medical care, including orthopedic surgery and nonsurgical treatment for the ankle, back, elbow, foot, hand, hip, knee, neck, shoulder, spine, and wrist.

What is OrthoSC's number one goal?

Returning our patients to doing what they love is our number-one goal. We pride ourselves on accessibility, availability, and experienced orthopedic care, and we consider our patients members of our extended OrthoSC family.

Do orthopedic surgeons perform surgery?

Our orthopedic surgeons will always ensure nonsurgical methods are used first before recommending surgery, and they will only perform surgery when necessary to reduce your pain and improve your overall quality of life. Returning our patients to doing what they love is our number-one goal.

How to sign up

Sign up for access to request appointments, request prescription refills, send non-urgent messages to the office, and update personal and insurance information. To receive an invite to the portal, please ensure we have your correct email address on file. We will then send an invite to your email address.

Contact us

Having difficulty logging in? Have a comment or question? Call us at (518) 489-2663 and let us know.

What to do if you have an emergency at Lowcountry Orthopaedics?

In case of an emergency outside of regular office hours including weekends, holidays, or after 5:00 PM, call the regular office number and our answering service will contact the on-call physician. If you believe the emergency is serious or life-threatening, call 911 or go directly to an emergency room for immediate care. Identify yourself as a patient of Lowcountry Orthopaedics and have someone notify our office.

How long does it take to refill a prescription at Lowcountry Orthopaedics?

If you need to refill a prescription in between appointments, below is the Lowcountry Orthopaedics and Sports Medicine Policy: * Prescription refill requests require 24 hours to be processed.

What is a signed authorization?

Signed authorization allows release of records (as stated on the release form) to only the requesting party and is not valid for release of information to any additional parties. The patient has the right to revoke the signed authorization to release records by submitting a written request.

Does Lowcountry Orthopaedics have co-pay?

Lowcountry Orthopaedics will be in violation of our contract with your carrier if we do not collect your co-pay and/or co-insurance at the time of service.

Where are medical records stored?

Medical Records are stored in an employee-only access area.

Who is responsible for releasing medical records?

It is the Practice’s responsibility to protect the records against loss, defacement, and tampering, as well as authorized use a signed consent by the patient or legal guardian is required before medical records or x- rays can be released to a physician’s office, attorney, or any other organization.

Does South Carolina charge for duplicate medical records?

It is the policy of the Practice to routinely charge a fee to cover the duplication expenses involved in the transfer of records outside the system and for the completion of forms requested by outside entities. In accordance with South Carolina Statute 44-115-80, you will be billed for the reproductions of your medical records as outlined below:

How to contact MyChart support?

If you need additional support using your MyChart account, email us at MyChartSupport@orthovirginia.com or call our MyChart patient support line at 877-701-6088.

What is proxy access in MyChart?

In MyChart this permission is called proxy access and allows a person to log into their personal MyChart account and then connect to information regarding their family member.

What do I need to use MyChart?

You need access to a computer or device with an up-to-date browser, like Chrome or Edge .

How long does it take to receive a MyChart?

You will generally receive an answer within one to two business days. MyChart should not be used for urgent situations. Please contact your physician's office if the situation requires prompt attention or call 911 if it is an emergency.

Where does MyChart come from?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Please contact your physician's office to correct any inaccurate information.

Does OrthoVirginia require a mask?

OrthoVirginia is requiring ALLpatients & visitors to wear a MASK at ALLtimes. Read our COVID-19 policies

Can you televise OrthoVirginia?

Telemedicine visits involve using a computer or phone to talk to your doctor instead of visiting OrthoVirginia. If a telemedicine visit is appropriate, our staff is happy to help get you set up.