patient portal msha

What is the MHS Genesis patient portal?

The MHS GENESIS Patient Portal is a secure website for 24/7 access to your health information, including managing appointments and exchanging messages with your care team.

What are MassHealth patient portals?

Massachusetts General Hospital's patient portals are online resources that help patients manage their condition or obtain a second opinion as well as arrange a virtual visit with their doctor or renew a prescription. Center for Connected Health

How do I access the patient portal?

Once there, click “Patient Portal” in the top right-hand corner of the homepage. You’ll be directed to the correct portal, either TOL or MHS GENESIS. Last Updated 7/27/2021

What is the Tol patient portal (TriCare Online)?

The TOL Patient Portal (also referred to as "TRICARE Online" or "TOL") is the current secure patient portal that gives registered users access to online health care information and services at military hospitals and clinics. When you register on the TOL Patient Portal, you can: Review and download personal health information

Welcome to the next chapter of your Ballad Health story

We’re listening to the pulse of how to provide the highest-quality healthcare in the region.

Reliability, security and superior quality

We’ve adopted a top tier electronic health records system called Epic that offers reliability, security and superior quality; it’s what our patients deserve. When you’re not well, safety and convenience are the last things you should have to worry about.

Get the Ballad Health app

Visit the Apple App Store and download the Ballad Health app on your smartphone or tablet.

Previous patient portals

If you have a FollowMyHealth patient portal with a legacy Mountain States Medical Group (MSMG) clinic, don’t worry – you’ll still have access to your information in FollowMyHealth, but no new information will be added to this patient portal. This is called a read-only account. Log in to Follow My Health (MSMG)

Ballad Health facilities using the MyChart patient portal

As of Oct. 1, 2020, all Ballad Health hospitals, Ballad Health Medical Associates (BHMA) and Mountain States Medical Group (MSMG) clinics use MyChart with one exception: Mountain View Regional Hospital.*

Contact

If you need assistance call 866-517-5873 between the hours of 9 a.m. and 4 p.m., Monday through Friday.

What are the chief benefits of MHS GENESIS?

MHS GENESIS is the first Department of Defense-wide electronic health record to be used by all military treatment facilities. By the time that MHS GENESIS is fully implemented throughout all of the DoD, patients will be able to receive care from any military treatment facility knowing that their health records will follow them.

How is MHS GENESIS different from CAL MED's current electronic health record systems?

Like all Army military treatment facilities, CAL MED currently uses several electronic health record systems for inpatient records, outpatient records, emergency room records, and other areas of care. While care teams can view patients' records in the different systems, this requires extra time to navigate all of the records.

What will I notice about what's new with MHS GENESIS?

The primary difference that patients will notice is the Patient Portal. While receiving care at MTFs which use MHS GENESIS, patients will no longer use RelayHealth and Tricare Online except for limited functions, such as requesting new providers.

When will I be able to start using the MHS GENESIS Patient Portal?

While patients may be able to log on to the Patient Portal and explore it during the weeks leading up to the transition to MHS GENESIS, the Patient Portal will not be active until September 7, 2019.

When patients move, will their new military treatment facilities be using MHS GENESIS?

The Department of Defense has a multi-year plan for all military treatment facilities to transition to MHS GENESIS. CAL MED is in the second wave of military treatment facility to transition to MHS GENESIS.