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Most hospitals have one or more patient advocates on staff. They are people you and your family can turn to for help in dealing with various problems you may have during your hospital stay. How can a patient advocate help?
We honor your right to privacy and believe in every person's right to considerate and respectful care. Kaiser Permanente Member/Patient/Visitor Code of Conduct: We are committed to ensuring a safe, secure, and respectful environment for everyone – including our members, patients, visitors, clinicians, providers, health care teams, and employees.
We take the trust you put in Kaiser Permanente seriously and continue to do all we can to keep your medical health information private, protected, and secure. If you believe that the privacy of your medical record may have been compromised, please contact Member Services.
Kaiser Permanente encourages you to report any concerns you have about your safety, quality of care, or privacy, as well as any suspected fraud. Reporting concerns about quality of care If you have any concerns about your safety or quality of care, please talk about them with your health care team.
An advocate may: Make sure that you and your family know all the facts about your condition and your care. Give you and your family emotional support. Help you get copies of your medical records. Help with delays in getting tests, treatment, or information. Work with the hospital when you have complaints.
Not all hospitals have patient advocates. But you may be able to find help elsewhere: Your employer may offer patient advocacy services as part of your benefit package. Your insurance company may employ advocates who can help you with hospital billing problems. You may be able to hire a private patient advocate.
Disease Awareness & Education: Collaborating with your organization on disease awareness and education initiatives (i.e., awareness days, public relations/communication activities, social media campaigns, etc.)#N#Sponsorship of Conferences or Symposia: Providing support for your organization’s conferences/meetings/symposia (meeting sponsorship, attendance by company representatives, exhibits, etc.)#N#Exchange of Scientific Information: Keeping your organization abreast of the latest scientific/medical information in your disease/focus area#N#Coalition Support: Building coalitions to advance and connect stakeholders in your therapeutic areas of focus#N#Advisory Boards: Sponsoring advisory boards, working groups, roundtables, etc. with organizations in your disease/focus area to address issues facing the community#N#Patient Access: Providing information on insurance coverage options and treatment access
Benchmark data were collected from online surveys with 103 patient organizations and 37 professional associations across 18 different therapeutic areas, as well as with groups not focused on specific conditions.
You can also contact Medicare for fraud-related questions and concerns at: Phone: 1-800-HHS-TIPS (1-800-447-8477) Fax: 1-800-223-8164.
You can also contact Medicare for fraud-related questions and concerns at: Phone: 1-800-HHS-TIPS (1-800-447-8477) Fax: 1-800-223-8164. TTY (for the hearing-impaired): 1-800-377-4950. Mailing address: Health and Human Services TIPS Hotline.
Kaiser Permanente encourages you to report any concerns you have about your safety, quality of care, or privacy, as well as any suspected fraud.
Pharma companies must have clarity into what patients want and how well they are delivering on these fronts in order to design the right initiatives, set goals, and measure performance. Without this clarity, patient centricity efforts are much more likely to falter.
Although pharma companies frequently speak to health care professionals and patient advocacy groups about patients’ needs, they seem to spend far less effort on asking patients themselves what they want. Thus, patients’ wishes and preferences often remain unclear, posing a real problem for pharma companies looking to better engage patients.
Patient centricity is not just a noble goal; it offers clear benefits to pharma companies. HCP respondents said they were more willing to engage and work with pharma companies that they perceived as more patient centric. In addition, more than 50% of doctors said that, all else being being equal, they were more likely to prescribe medication from a pharma company they considered more patient centric. Notably, doctors in China seem particularly inclined to favor companies that they perceived as patient centric.
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