patient portal liaison job description

Patient Liaison Job Description

• Helps patients and families navigate their visits and works to ensure service excellence
• May schedule patient for follow-up appointment (s) as needed
• May perform basic charge entry tasks or enter payments collected from patients and prepares Cashier's deposit
• Register and schedule new patients in electronic record system

More items...

Full Answer

What do patient liaisons do?

What Is a Patient Liaison? The primary purpose of a patient liaison is to serve as a key point of contact between patients and medical providers. They're an intermediary who answers questions and addresses concerns patients may have during and after receiving care.

What makes a good patient liaison?

Patient Liaison Requirements: An understanding of medical insurance policies. Excellent interpersonal skills. Excellent communication skills. Relative physical strength to lift or move patients.

How do you engage patients in patient portal?

Here are nine ways to improve patient portal engagement.Enroll at the first appointment. ... Auto-enroll to schedule online appointments. ... Include a link to the portal when patients sign in. ... Link your portal sign up on all correspondence. ... Optimize for desktop and mobile. ... Empower all staff to sign patients up. ... Offer incentives.More items...•

What are the features of a patient portal?

Patients choose their top 7 portal featuresScheduling appointments online.Viewing health information (e.g., lab results or clinical notes)Viewing bills/making payments.Checking prescription refills/requests.Filling out pre-visit forms (e.g., intake form)Sending messages to my care (healthcare provider) team.More items...•

What are some examples of professional skills for a patient liaison should have?

Here are some important skills you may need in order to become an effective patient liaison:Communication.Collaboration.Leadership.Conflict resolution.Public speaking.Attention to detail.Medical billing.Healthcare insurance.More items...•

How do you become a liaison?

You may find that experience in other jobs will help you become a Liaison. In fact, many Liaison jobs require experience in a role such as Internship. Meanwhile, many Liaisons also have previous career experience in roles such as Customer Service Representative or Administrative Assistant.

How do you improve patient portal?

Here are some ways to encourage patient enrollment:Include information about the patient portal on your organization's website.Provide patients with an enrollment link before the initial visit to create a new account.Encourage team members to mention the patient portal when patients call to schedule appointments.More items...•

What is the nurse's role in implementation of patient portals in healthcare?

Nurses encourage patients to enroll in the portals, wear buttons to welcome questions from patients and their families, explain the portal's privacy and security features, and demonstrate how to look up test results, send and receive provider messages, and request prescription refills.

How do patient portals improve patient outcomes?

Most of the portal interventions used tailored alerts or educational resources tailored to the patient's condition. Patient portal interventions lead to improvements in a wide range of psychobehavioral outcomes, such as health knowledge, self-efficacy, decision making, medication adherence, and preventive service use.

What are the different types of patient portals?

There are two main types of patient portals: a standalone system and an integrated service. Integrated patient portal software functionality usually comes as a part of an EMR system, an EHR system or practice management software. But at their most basic, they're simply web-based tools.

What are the five main features of the new healthcare portal?

Five key features to look for in an EHR patient portalEasy to follow user interface. ... Messaging and communication. ... Registration. ... Scheduling. ... Enhanced security.

What elements should be incorporated into a patient portal?

A robust patient portal should include the following features:Clinical summaries.Secure (HIPAA-compliant) messaging.Online bill pay.New patient registration.Ability to update demographic information.Prescription renewals and contact lens ordering.Appointment requests.Appointment reminders.More items...

What is the best way to find and hire a Patient Liaison near me?

Online job boards are the best place to find qualified Patient Liaison applicants. Employers posting their Patient Liaison job on Indeed get about...

Which job boards should I post on to find Patient Liaison applicants?

You should post to multiple job boards at once. The most successful job postings for a Patient Liaison are on Indeed – but on average, employers po...

What's the best way to communicate with applicants looking for a Patient Liaison role?

SMS has 89% open rates which is higher than phone call or Email. Text to hire today!

Is it OK to text Patient Liaison job applicants?

Hourly paid workers, such as Patient Liaisons are actually more engaged when texting about jobs. We have found that text messages are 130% better t...

Can I use a different phone number to engage Patient Liaison applicants via text message?

Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use...

What Is a Patient Liaison?

The primary purpose of a patient liaison is to serve as a key point of contact between patients and medical providers. They’re an intermediary who answers questions and addresses concerns patients may have during and after receiving care.

What Does a Patient Liaison Do?

Here are the day-to-day responsibilities found on a patient liaison job description:

What Education Does a Patient Liaison Need?

As we mentioned earlier, it’s possible to break into this career with just a high school diploma. Having relevant healthcare or supervisory experience is sometimes all it takes to find employment.

How Much Does a Patient Liaison Make?

Under the board career category of healthcare social worker, the median patient liaison salary was $60,040 in May 2020, according to The U.S. Bureau of Labor Statistics. This comes out to a median hourly wage of $21.77. Those in the top 10% of the field earn $87,150 annually, while those in the bottom 10% only make $36,110.

What Is the Projected Job Growth?

Jobs in this industry are expected to increase by 13% from 2019 to 2029, which is much faster than average, according to the U.S. Bureau of Labor Statistics. During that period, experts predict about 90,700 new jobs will be added, which makes a career as a patient liaison look quite promising.

Interested in Becoming a Patient Liaison?

Learn more about degree programs that can prepare you for this meaningful career.