patient portal interpreter capability

What are the guidelines for the use of an interpreter?

Feb 07, 2018 · Patients who are registered with the patient portal can receive the clinical summary electronically. Provide Electronic Access to Health Information Routine lab results are provided to patients registered with the portal. When lab results are published to the patient portal, patients receive an e-mail message telling them to check the portal.

What is the patient portal and how does it work?

Interpreter Services - 1 - Setting up your Michigan Medicine Patient Portal App . Step 1 (if needed): Call the patient portal assistance hotline at 734( ) 615-0872. The operator will talk you through the steps in this handout. If you do not speak English, you can ask the operator for an interpreter. Step 2: Download the portal app: a.

How do you use an interpreter in a patient interview?

Jul 11, 2020 · Studies have shown that using an interpreter to assist physician-patient communication improves the overall quality of patient care. When used appropriately, the use of an interpreter increases patient satisfaction, access to preventative care, understanding of treatment recommendations and medications, and compliance with follow-up recommendations.

What is the Shriners children's patient portal?

Jul 19, 2019 · This kind of sustained attention will make the patient feel like the priority that they are. Speak in Short Sentences Avoid communicating in long, rambling sentences. The interpreter will need to interpret what you are saying as you are going. Pause after each statement so that the interpreter has the opportunity to translate this information.

What does an interpreter do in healthcare?

Health care interpreters facilitate communication between patients with Limited English Proficiency (LEP) and the Deaf and Hard of Hearing and their physicians, nurses, lab technicians and other health care providers.

Do patients have a right to an interpreter?

Patients with LEP in the United States have a legal right to access language services, and clinicians have legal and ethical responsibilities to communicate through qualified interpreters when caring for these patients.

Is the Language Line Hipaa compliant?

Partnering with LanguageLine ensures compliance with Title VI of the Civil Rights Act; the Americans with Disabilities Act (ADA); the Health Insurance Portability and Accountability Act (HIPAA); Section 1557 of the Affordable Care Act (ACA); as well as regulations put forward by the Centers for Medicare and Medicaid ...

What is the purpose of interpreter?

The role of an interpreter is to bridge the communication gap between two or more parties who do not speak the same language. The interpreter must: Be impartial. The interpreter cannot help you or the other side.

What is the difference between a medical interpreter and medical translator?

Professional medical interpreters are trained to interpret the spoken word, whereas translators work with written words. Although the two professions are often confused, they require different skill sets, with interpreters working in live situations.Oct 1, 2014

What is the difference between a healthcare interpreter and a bilingual individual?

A bilingual employee may provide direct services in both languages but, without additional training, is not qualified to serve as an interpreter.

Are there any laws requiring the use of an interpreter?

Under the new law, any healthcare provider or health insurance company receiving federal assistance must provide limited English proficiency (LEP) patients with a qualified interpreter.

Do hospitals have translators?

Some hospitals have staff or contract interpreters for languages commonly spoken in their communities, while others provide interpretation through off-site services by video or phone.Aug 30, 2014

How do I access language Line?

How to use the LanguageLine appDownload the LanguageLine app from the App Store or Google Play.Enter your assigned authentication code just one time and name your device for easy reference (the code can be used on multiple devices)Find the language you need by scrolling Top Languages, All Languages, or Search.More items...

What are the 4 roles of the interpreter?

Terms in this set (4)Conduit. the most recommended role for medical interpreters. ... Culture Broker/Coach. when one becomes aware of possible misunderstandings in the communication between a patient and provider stemming from cultural differences.Clarifier. ... Advocate.

What is interpreter example?

An Interpreter directly executes instructions written in a programming or scripting language without previously converting them to an object code or machine code. Examples of interpreted languages are Perl, Python and Matlab. Following are some interesting facts about interpreters and compilers.Jan 17, 2022

What are auxiliary aids?

Under the ADA, physicians must provide for auxiliary aids and services to “effectively communicate” with the deaf or hard of hearing. Auxiliary aids and services include interpreters, note takers, written materials, and assistive listening devices or services such as a Remote Video Interpreting (VRI).

What are the laws that apply to the deaf?

State-specific civil rights laws also contain anti-discrimination laws which apply to the deaf or hard of hearing. See Figure 2.

What is LEP in the Civil Rights Act?

Providing interpreters for persons with Limited English Proficiency (LEP) (Title VI of the Civil Rights Act of 1964) Title VI of the Civil Rights Act of 1964 provides that “no person in the United States shall, on grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, ...

Can a patient sue a physician for not providing language assistance?

Title VI does not establish a private cause of action for patients to sue their physician alleging that they were not provided with appropriate language assistance. Patients can file a complaint with the Department of Health and Human Services’ Office of Civil Rights. The OCR will investigate all complaints. If the OCR determines a violation occurred, the Office will attempt to obtain the physician’s voluntary compliance. If compliance is not achieved, possible penalties include termination of federal program participation, referral to the Department of Justice, or any other means authorized by law to redress the violation.

What is undue burden?

The “undue burden” refers to the overall operating costs of the practice, not the cost of the individual patient visit. In other words, even if providing an interpreter for a patient costs more the reimbursement received for the patient visit, that in and of itself, does not create an undue burden.

Does the ADA require a physician to provide interpreters?

The Americans with Disabilities Act (ADA), a federal regulation which prohibits discrimination against the disabled, may require a physician to provide and/or pay for an American Sign Language interpreter for a deaf or hard of hearing patient.

Can a disabled person file a civil action?

Disabled patients (including visually- and hard of hearing patients) who allege denial of an ADA accommodation (including, but not limited to, auxiliary aids and services and barrier removal) may institute a civil action for preventive relief , including an application for a permanent or temporary injunction, restraining order, or other order. “Upon timely application, the court may, in its discretion, permit the Attorney General to intervene in the civil action if the Attorney General or his or her designee certifies that the case is of general public importance. Upon application by the complainant and in such circumstances as the court may deem just, the court may appoint an attorney for such complainant and may authorize the commencement of the civil action without the payment of fees, costs, or security. . . ” [ADA Title III 2010 regulations, 28 CFR §36.501 (a)].

Why do hospitals need interpreters?

By employing professional interpreters, hospitals increase the likelihood that their patients have a thorough understanding of their medical information and can make informed decisions about their health. By incorporating the best practices described below, healthcare professionals can avoid common pitfalls and help enhance patient communication.

What is the job of an interpreter?

The interpreter’s job is to interpret exactly what you and the patient said. It is not his or her job to convince the patient of a particular treatment plan or to see things the way you do. Do not hold the interpreter responsible for the patient’s actions.

Should an interpreter filter out communication?

The interpreter should not filter out any communication. Anything that you say and the patient says should be interpreted. If you do not want what you say to be heard by the patient, you should not say it.

Can you speak the same language to a patient?

Some people will speak loudly and simply to a patient who speaks another language, but this can be offensive. Not speaking the same language does not have any bearing on the patient’s intellectual competence or education. Avoid patronizing or infantilizing the patient.

Why are patient portals important?

One of the top benefits of patient portal usage is dramatic increase of patient engagement due to opening various possibilities of involvement for patients in their healthcare upon patient portal activation and utilization.

How to improve patient portal?

In addition, patients’ presence on patient portals unlocks for them the opportunities to: 1 schedule appointments hassle-free 2 improve their health awareness with a wide range of educational resources 3 communicate with healthcare professionals directly 4 get valuable insights in their health history with a variety of data.

What is the ultimate requirement for compliance with HIPAA regulations?

It should be noted that the ultimate requirement for compliance with HIPAA regulations demands that all patient portal vendors ensure the restricted access to protected health information by enabling the usage of a secure username and the strong password for each individual user.

What is online appointment scheduling?

Online Appointment Scheduling is one of the most important features on patient portal as it enables patients, regardless of their actual location, to make an appointment on a certain date or on those time slots that suit patients best.

Why is patient engagement important in healthcare?

According to the World Health Organization Report, patient engagement became an integral component of healthcare as patients once involved in the process are more capable of taking informed decisions in favor of healthcare awareness.

Why are portals beneficial?

Portals are beneficial in terms of managing the process of patient registration with ease. Patient portals enable easy-to-perform sign in to get access to the records or complete patient forms for having a test, getting insights with health history data, tapping in immunization records, or lists of prescribed medication lists.

What is a prescription refill?

Prescription Refills. The ongoing treatment, repeated medical procedures often require that the patient has access to Prescription Refills. By facilitating this process, healthcare professionals can expect improvement of patient engagement.

Overview

There are two options for setting up a patient portal. The first option is a functional Patient Portal, which is included with OpenEMR (The Native Patient Portal). The second option is using the CMS patient portal, which utilizes a set of APIs included within OpenEMR.

Native Patient Portal

This is a fully functional onsite (meaning served from the same site as OpenEMR) patient portal.

CMS Portal

The CMS Patient Portal, developed by Sunset Systems, is an interface from OpenEMR to a content management system such as WordPress. Initially only WordPress is supported, and for simplicity the remainder of this document will focus on that.

Registering for the Patient Portal

Once your child is registered for care at Shriners Children's, you will receive an email with login instructions to access your child's patient portal. The portal can be accessed online through your browser via the link below or through the complimentary HealtheLife app which can be downloaded from the Apple App Store or Google Play Store.

Access your Child's Health Records and Care Plan Securely

We know how important it is to have access to your child's medical information at all times. That's why our patient portal is designed to make it safe, easy and convenient for you to obtain medical records, manage appointments and stay updated on your child's care plan.

Questions Related to Health Record Information in the Patient Portal

If you have questions about the medical information contained in your child's patient portal, please contact your local Shriners Children's location to speak with your child's care manager.

For Technical Support

For password reset and other technical assistance, please contact our partner provider, Cerner. They are available 24 hours a day, 7 days a week, at 877-621-8014.

Information in the Patient Portal

The Patient Portal is an easy way to access all of the information related to your child's care at Shriners Children's. When you log in to the portal, you will have access to:

Requesting Medical Records

You can request a copy of your child's medical record from the Patient Portal. To do this, just log in to their portal and review the Request for Medical Record Release form for instructions on how to submit your request.

Communicating with Care Teams in the Portal

You may communicate with the rehabilitation/therapy team regarding routine issues or questions related to your child’s PT, OT and speech-language pathology services.