patient portal infrastructure

by Ms. Madelyn Skiles Jr. 9 min read

Patient Services Infrastructure | Human Care Systems

21 hours ago Patient Services Infrastructure. Services run smoother when they are delivered off of one platform. Manage the underlying infrastructure that drives an otherwise fragmented service offering and increase visibility into how your fulfillment and ongoing support services are performing. By insourcing the platform itself, and having your internal ... >> Go To The Portal


What is an integrated patient portal?

Patient Services Infrastructure. Services run smoother when they are delivered off of one platform. Manage the underlying infrastructure that drives an otherwise fragmented service offering and increase visibility into how your fulfillment and ongoing support services are performing. By insourcing the platform itself, and having your internal ...

What do patients want from a patient portal?

Feb 07, 2018 · For the patient portal implementation to be most beneficial, the practice will offer patient education sessions to help patients register and to familiarize them with the portal’s features. In addition, a computer will be placed in the waiting area so staff can help patients register with the portal on the spot. The goal is to register 50% of ...

How do patients Register on the patient portal?

Patient Portal Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027) ... and infrastructure for maintaining health records, which is the reason leading to an increase in the demand for patient portal. For instance, Center for Sustainable Development, in March 2020 released a document that mentioned various initiatives by several ...

Which region is expected to dominate the patient portal market?

Results. Partners HealthCare System (Boston, MA), a multi-hospital health care network comprising several thousand physicians caring for over 1 million individual patients, has developed a comprehensive patient web-portal called Patient Gateway that allows patients to interact directly with their EHR via secure Internet access. Using this portal, a specific diabetes …

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What is the study period of this market?

The Global Patient Portal Market market is studied from 2018 - 2026. Read More

What is the growth rate of Global Patient Portal Market?

The Global Patient Portal Market is growing at a CAGR of 14.83% over the next 5 years. Read More

What is Global Patient Portal Market size in 2018?

The Global Patient Portal Market is valued at 2608 Million USD in 2018. Read More

What is Global Patient Portal Market size in 2026?

The Global Patient Portal Market is valued at 5980 Million USD in 2026. Read More

Which region has highest growth rate in Global Patient Portal Market?

Asia Pacific is growing at the highest CAGR over 2021- 2026. Read More

Which region has largest share in Global Patient Portal Market?

North America holds highest share in 2021. Read More

Who are the key players in Global Patient Portal Market?

Allscripts Healthcare Solutions Inc., McKesson Corporation, CureMD Healthcare, Athenahealth, Inc., Cerner Corporation are the major companies opera...

Why are patients interested in portals?

Patients may be especially interested in the portal at particular moments, such as when they are frustrated with telephone wait times or playing “telephone tag.” Staff members take these opportunities to encourage patients to use the portal.

What are the benefits of patient portal?

Reaction to the patient portal implementation has been very positive. Patients appreciate the convenience, for example, of being able to contact the practice at any time of day or night . For many patients, the use of Web-based information and electronic communication is “second nature”; consequently, they are comfortable using the portal. As one clinician observed, “Lots of patients are accustomed to using electronic communication now. They don’t want to have to pick up the phone anymore.” Clinicians and staff members appreciate that the portal reduces call volume and “provides a fluid line of communication that works well.” They noted that communication via the portal helped to reduce miscommunication and delays that sometimes occur with phone communication.

How to get the most value from an EHR?

To get the most value from an EHR, practices will need to invest time in training and preparation. Some customization of the system will likely be needed based on how the practice functions and the individual work styles of the various providers.

Do patients need to be educated about clinical summaries?

The providers noted that patients need to be educated about clinical summaries, otherwise “many clinical summaries are likely to end up in the trash.” Consequently, providers explain the contents, purpose, and benefits of the clinical summary to patients.

What is integrated patient portal?

An integrated patient portal is integrated into the existing website and healthcare IT infrastructure of a healthcare provider, without creating another portal, unlike a standalone patient portal. The modernization of operations and approaches by utilizing technology solutions, such as patient portals and analytical sources, improve the efficiency of healthcare organizations and facilities.

What is a patient portal?

As per the scope of the report, the patient portal is a web-based access point that is connected with the electronic health records (EHR) systems and is focused on patient’s access to health records. The patients can share their health information and communicate remotely. These allow patients to look into various data points. Some portals allow patients to check medical history data and view demographics.

Why is the patient portal market growing?

The patient portal market has been growing owing to the increasing adoption of the patient-centric approach by healthcare payers and increasing demand for EHR in the market. The current market is also evolving as government is undertaking various initiatives for the patient portals to digitalize healthcare system and standardize regulations, and infrastructure for maintaining health records, which is the reason leading to an increase in the demand for patient portal.

How much is the patient portal market worth in 2026?

The Global Patient Portal Market is valued at 5980 Million USD in 2026.

Which country has the largest patient portal market?

North America has been the largest patient portal market due to wide technological advancements in the region. Countries, such as the United States and Canada, have been successful in implementing IT technologies in their healthcare systems, which as a result, may boost the market growth.

What are the technologies that are used in healthcare?

Healthcare technology, genomics, connected devices, big data analytics, and artificial intelligence are generating vast amounts of health data and insights, which are enabling healthcare providers to make better and faster diagnoses and more informed treatment decisions.

What is integrated setup?

The integrated setup is a very supportive web-based tool for quality improvement and performance with a range of quality and efficiency measures, which is expected to help the market grow during the forecast period .

What is a patient portal?

A patient web-portal that can draw the patient's clinical data directly from the ambulatory EHR and, in turn, link the patient back to his or her primary care physician (PCP) via the EHR represents a novel mechanism for engaging patients in their care and augmenting traditional visit-based medicine.20Such a system also has the potential to overcome many of the current barriers to effective diabetes care. Partners HealthCare System, a large integrated health delivery system in Boston, MA, comprising several thousand physicians caring for over 1 million individual patients, has developed a comprehensive patient web-portal called Patient Gatewaythat allows patients to interact in a limited manner with their electronic medical record via secure Internet access.21,22Patient Gatewayis currently available to over 150,000 patients in 14 primary care clinics within our system. In this report, we describe the conceptual framework, design, implementation, and evaluation plan for a Diabetes Module to be integrated into Patient Gateway.

What are the goals of the patient interface?

Two key goals of the design for the patient interface were (1) to organize the clinical data in an educational format and (2) to enable patients to author a detailed, tailored Diabetes Care Plan to share with their PCP.

How do PCPs know if a patient has a diabetes care plan?

PCPs are made aware when a patient transmits a completed Diabetes Care Plan by the presence of an alerting icon in the EHR. PCPs can then open the Diabetes Care plan—which is reformatted as a concise list of specific management decisions and patient concerns (Fig. 4)—to review the contents, add physician comments, and save as a “Letter” in the EHR. PCPs also have the option of importing the concise Diabetes Care Plan directly into a physician progress note, thereby facilitating documentation.

What are the six behavioral referral areas in the Diabetes Patient Portal?

Screen shot of the Diabetes Patient Portal shows the six behavioral/referral-related areas (diet and exercise, smoking cessation, anti-platelet agent, and eye and foot exam referrals) and patient decision support related to eye care.

What are the three core medically managed conditions?

The first major organizational division was to separate the three core diabetes-related medically managed conditions (glucose control, blood pressure control, and cholesterol control) from the six behavioral or referral-associated goals (diet and exercise, smoking cessation, anti-platelet agent, and eye and foot exam referrals) using a “tab” format (Fig. 1).

Can medication be changed during a clinic visit?

Medication prescription is a key component of effective diabetes control. However, medication changes are often not made during clinic visits despite the presence of elevated risk factor levels. In a survey of 32 U.S. academic health center practices, we found that dose or regimen changes were made at fewer than half of clinic visits among medically treated patients with elevated HbA1c.3For untreated patients with elevated blood pressure or lipid levels, corresponding medications were initiated in fewer than 15% of visits. Others have found similar evidence for clinical inertia in the management of diabetes.34–39

What is a patient portal?

A patient portal is an electronic Health Insurance Portability and Accountability Act (HIPAA) compliant communication channel between patients and their providers. With the use of the internet, a patient portal gives patients the ability to interact with their medical information.

What is the most important benefit of patient portal?

The most important benefit the patient portal provides is that it helps meet the Stage 2 requirement of Meaningful Use. One criterion of Stage 2 Meaningful Use is that more than 10 percent of all patients must have timely access to their health information within four business days.

Is there fear of change in patient portal?

There is always fear and resistance to change when adapting to a new form of technology. However, with proper motivation and real understanding of the benefits the patient portal can provide, more people will start using it. Given the widespread usage of technology, it is time to take advantage of the patient portal and positively change the way healthcare is delivered.

How did the Internet impact healthcare?

Now, patients can take a much more active role in their care by having nearly instant access to their own medical records. In the past, a patient had to get medical records by showing up to the doctor’s office and asking them for a copy. Now, most of the information is digitized.

Why is patient engagement important?

Engaged patients have better health outcomes, are more satisfied with their care, and are more likely to return to the organization in the future. Educational content hosted on patient portals can make it easier for patients to take a more active role ...

Why is educational content important for patients?

Educational content hosted on patient portals can make it easier for patients to take a more active role in their care. They can have access to relevant information about their conditions, medications, all in one place on the Internet. Patients no longer have to sift through a stack of pamphlets just to get the information they need.

Can patient portals make appointment reminders?

Time is also spent on reminding people of appointments. Patient portals can make appointment reminders automated, when integrated with your CRM that keeps track of all of these automations, which leads into the next benefit.

Can a patient portal be integrated with a CRM?

If a patient portal has appointment scheduling and is integrated with your CRM, the patient’s appointment is scheduled and a tag is applied in the CRM making it known that the patient has scheduled an appointment. This is powerful, and nobody on staff needed to do anything to make it work!

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