patient portal help

How do you set up a patient portal?

With My Seton Health, you have access to:

• A Summary of treatment during your hospital stay
• A list of active medications
• Your hospital discharge instructions
• Lab and vital sign results

How to get your patients to use your patient portal?

With a patient portal, you can:

• Make appointments (non-urgent)
• Request referrals
• Refill prescriptions
• Check benefits
• Update insurance or contact information
• Make payments to your provider's office
• Complete forms
• Ask questions through secure e-mail

How do I access my Patient Portal?

You Choose the When and the Where

• Use the Portal from anywhere using a browser
• Access from your smartphone or tablet
• Manage information 24X7, without waiting

How to access your patient portal?

When you register on the TOL Patient Portal, you can:

• Review and download personal health information
• Schedule, change, view, or cancel appointments at your military hospital or clinic
• Receive secure email and text message appointment reminders
• Refill and check status of your prescriptions at your military hospital or clinic
• Get information and services when separating from active duty or reserves

More items...

How do I make a patient portal account?

Create a New AccountOn the Account credentials page, under Set up account, do the following: In Username, type your username. ... Click Next. ... Under Set up security questions, select all five security questions and type the answers. ... Click Submit. ... On the Google Authenticator page, do one of the following:

How do patient portals help patients?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits. Discharge summaries.Sep 29, 2017

Is NextMD com legitimate?

NextMD is a secure, web-based portal to send an email to your physician for non-urgent medical questions, to request or cancel appointments, to request prescription refills and to receive test results and referrals.

How do I create an account with athenahealth?

How Do I Create A Patient Portal Account on AthenaClick the Patient Portal link in the email or text message. In a Patient Portal invitation email, the link is Create My Account. ... Confirm your email address and enter your password twice. ... Select a security option and then click the Setup button below that option.Jul 15, 2021

What should be in a patient portal?

A patient portal is a website for your personal health care. The online tool helps you to keep track of your health care provider visits, test results, billing, prescriptions, and so on. You can also e-mail your provider questions through the portal. Many providers now offer patient portals.Aug 13, 2020

How do patients feel about patient portals?

Some patients recognize the role of patient portals in their health care, reporting satisfaction with the ability to communicate with their health care teams and perform tasks such as requesting prescription refills conveniently [3,16].

What is Nextmed?

Formerly known as NextMD, the Portal allows patient access to online secure communications with providers at all AHC locations, Personal Health Records, and medication refill requests.

What is enrollment token?

Your enrollment token is located in the bottom left hand corner of your billing statement. It is a series of 10 capital letters.

Is there a patient portal app for athenahealth?

Mobile-enabled patient portals make it easier for providers, staff and patients to communicate. They allow patients to check test results, refill prescriptions, review their medical record, view education materials and even check in for appointments—all from their mobile devices.

Does athenahealth have an app?

Top U.S. medical app Access clinical knowledge in moments of care—drug info, diagnosis and treatment guidance, etc. Download for iPhone or Android or learn more.May 20, 2014

Why can't I log into Athena Health?

If you're having issues logging into your patient portal, please contact your medical provider's office for support. How do I get technical support? You will need to contact your medical provider's office for any technical issues.

Where does the patient portal information come from?

Your Patient Portal information comes directly from your electronic medical record at ChristianaCare. If you believe there is an error in your medical information, please notify the ChristianaCare Privacy office at 302-623-4468.

Is the Patient Portal safe?

Yes, the Patient Portal is a safe Internet site according to State and Federal rules. You can only see your health information in the Patient Portal by using your personalized ID and password, known only to you. Unlike normal e-mail, all Patient Portal messaging is done while you are securely logged on to our website.

Overview

Patient portals improve the way in which patients and health care providers interact. A product of meaningful use requirements, they were mandated as a way to provide patients with timely access to their health care. Specifically, patient portals give patients access to their health information to take a more active role.

Primary Benefits

No matter the type of platform you choose, your patient portal can provide your patients with secure online access to their medical details and increase their engagement with your practice. And not to mention that it does so while providing several benefits for health care providers as well. Some of these benefits include:

Notable Challenges

While many people have used a patient portal by now, they have mixed reviews at best. As you can see in the section above, there are plenty of benefits that patient portals provide. But unfortunately, their potential has yet to be fully harnessed.

Emerging Trends

If patient portals are a mixed bag, why should the patient portal receive greater consideration in the EHR, EMR and practice management selection processes? Because when you look at current industry trends, patient portals are well on their way to improving. Some of these trends include:

How to Use a Patient Portal

With patient portals, the first and foremost thing you will need is a computer and a working internet connection. Create a customized user’s account in the software to avail medical services on your own. Once you enter the patient portal, click on links and products sold by the provider and tap into a new experience.

Solution Evaluation

Now that you know what a patient portal is and given the potential and growing importance, how should you evaluate the best portal for your practice or facility? You can select a standalone patient portal that a third-party vendor commonly hosts through the cloud as a health care provider.

Final Thoughts

It’s clear that using a patient portal software can provide several benefits for your medical practice. After accounting for these nine considerations, you should be ready to start using a patient portal. The only decision left to make is which platform you’ll use.

What is the Portal?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information.

What can I view in the Portal?

CityMD Patient portal allows you to view, download, and print your test results.

How to create a new Portal account?

You will need to register your email with CityMD and become web-enabled to gain access to your patient portal. Contact our Aftercare Department at 844-824-8963, and please dial "1" from the menu options.

Can I communicate with CityMD through the Portal?

Currently you are unable to communicate with CityMD staff through our portal, for any additional questions please call our Aftercare Department.

Can I pay my bill through the Portal?

Currently we do not accept any payments through our patient portal but you can pay online at http://www.citymd.com/paymybill or for any billing related questions call 516-453-5640 (Mon-Fri 9am to 5pm).

How do I access my lab test results?

Lab results are delivered to your patient portal account. Log in or register online. Please wait at least seven to ten days after your visit to view your lab results online.

My lab results have not been posted and more than two weeks have passed. What should I do?

In most cases, lab test results delivery times should not exceed two weeks. The most common reason for delay in receiving results is inaccurate or out-of-date personal information on record.

TOL Secure Patient Portal

The TOL Patient Portal (also referred to as "TRICARE Online" or "TOL") is the current secure patient portal that gives registered users access to online health care information and services at military hospitals and clinics.

MHS GENESIS Patient Portal

MHS GENESIS is the new secure patient portal for TRICARE. It will eventually deploy to all military medical and dental facilities worldwide and replace the TOL Patient Portal.

Using MHS GENESIS and TOL Together

If you’re already a registered user on the TOL Secure Patient Portal, MHS GENESIS works much the same way.

Log in to your Secure Patient Portal

If your military hospital or clinic uses TOL, click here to log in: >>TRICARE Online

What are the chief benefits of MHS GENESIS?

MHS GENESIS is the first Department of Defense-wide electronic health record to be used by all military treatment facilities. By the time that MHS GENESIS is fully implemented throughout all of the DoD, patients will be able to receive care from any military treatment facility knowing that their health records will follow them.

How is MHS GENESIS different from CAL MED's current electronic health record systems?

Like all Army military treatment facilities, CAL MED currently uses several electronic health record systems for inpatient records, outpatient records, emergency room records, and other areas of care. While care teams can view patients' records in the different systems, this requires extra time to navigate all of the records.

What will I notice about what's new with MHS GENESIS?

The primary difference that patients will notice is the Patient Portal. While receiving care at MTFs which use MHS GENESIS, patients will no longer use RelayHealth and Tricare Online except for limited functions, such as requesting new providers.

When will I be able to start using the MHS GENESIS Patient Portal?

While patients may be able to log on to the Patient Portal and explore it during the weeks leading up to the transition to MHS GENESIS, the Patient Portal will not be active until September 7, 2019.

When patients move, will their new military treatment facilities be using MHS GENESIS?

The Department of Defense has a multi-year plan for all military treatment facilities to transition to MHS GENESIS. CAL MED is in the second wave of military treatment facility to transition to MHS GENESIS.

Overview

• Patient portals improve the way in which patients and health care providers interact. A product of meaningful userequirements, they were mandated as a way to provide patients with timely access to their health care. Specifically, patient portals give patients access to their health information to take a more active role. There are two main types of...

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Primary Benefits

Notable Challenges

Emerging Trends

How to Use A Patient Portal

Solution Evaluation

Final Thoughts