patient portal encino

What is a case manager at Encino?

Case Managers are experienced professionals who collaboratively monitor and coordinate your care while assessing your needs on an ongoing basis during your stay at Encino Hospital Medical Center. They work closely with your physician and the healthcare team, as well as your insurer, to assure you receive the highest quality care. Your Case Manager will work with you and your family to arrange for appropriate post discharge needs.

What are the responsibilities of a patient?

So that you may contribute effectively to your healthcare, you have, as a patient or patient's representative, the following responsibilities: Be honest and as accurate as possible when asked for information about your medical history and everything that happens to you as a patient.

What to think about when entering a hospital?

The first thing most people think about when they enter a hospital is, "When can I go home?" Going home from the hospital or to another facility can present special needs and challenges. Please let your nurse or any member of your healthcare team know if you have any special concerns regarding your needs after leaving the hospital as early as possible. Your healthcare team begins thinking and formulating a plan with you for your discharge early in your hospital stay. A variety of healthcare team members will help minimize any problems and assist you in transitioning from one level of care to another. In collaboration with you and your family and the physician, your case manager, discharge planner, social worker and nurse can assist in arranging the appropriate after hospital services you may need. These services may include home healthcare, skilled nursing facilities, and/or resources to enhance the success of your hospital stay.

Where are hospital records kept?

Medical Records. The records of your hospital stay are kept in the hospital Medical Records Department. You have been issued a unique medical record number and all of your records will be compiled into a unit record under that number.

What happens when you leave the hospital?

Leaving the Hospital. When you and your doctor decide you are ready, you will leave the hospital to continue your recovery at home or at a transitional facility. Before you go, your physician and nurse will review your discharge papers and discuss your post-hospital care with you and your family.

Care begins with a safe place

We are committed to making our facility a safe place for care. You can rest assured that we've taken all the steps we can to protect you and those you love. Encino Hospital Medical Center is making sure you don't have to choose between safety and getting the care you need in these unprecedented times of the COVID-19 pandemic.

Awards

Read recent news about our hospital, providers, innovative programs and treatments, our latest quality and safety awards, and community service.