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When did Backus Hospital start using mychartplus?

On Oct. 1, 2017, Backus Hospital began using MyChartPlus for all new patients. If you are a previous user of the Backus Patient Portal and need to access your records on that system, click here.

What can I do in the patient portal?

The Patient Portal gives patients 24/7 access to records, labs, and secure messages, anywhere and on any device. Patients can update demographics, complete forms and questionnaires, request prescription refills, access educational materials, request appointments through healow® Open Access®, join a telehealth visit, make a payment, and more.

What is echeck-in and how do I use it?

Hartford HealthCare is now offering a safe and convenient way for you to check-in to your scheduled appointment. eCheck-in is a virtual registration function in the MyChart app and MyChartPLUS website, allowing you to complete the check-in process from home to save time when you arrive to your appointment. Did you know?

Breaking down barriers

The AMA is dedicated to securing patients’ right to quality health care. Help us expand access to care in the U.S.

Messages should be short

If a patient portal message is longer, perhaps “more than 100 characters—it needs an appointment,” said Dr. Brown.

A care team member may respond

For patients, “the message that they send should go to the doctor’s team, not directly to the doctor,” said Dr. Brown. “The doctor is seeing patients face to face and when they’re in the office and want the undivided attention of the doctor, the patient doesn’t want to be distracted by the doctor doing other things.”

Update your medication information

Patient portal messages have skyrocketed since 2020. These messages often fall under “the patient medical advisory request category, which are the more time-consuming inbox messages,” said Dr. Sinsky.